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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with their purchases, frequently highlighting the compact and convenient design of the products, which allows for simultaneous charging of multiple gadgets. Many people appreciate the fast delivery and the overall quality and design of the items, finding them particularly useful for travel due to their versatility and ability to replace multiple chargers and adapters. However, some people were not happy with the product's quality, reporting issues like items stopping working after a short period, included cords having connection problems, or devices being underpowered. Some customers also mentioned slow charging, especially for multiple devices, and difficulties with customer service regarding product faults and warranty claims.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and performance. While some customers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and prompt... See more

Quality

People report ambiguous experiences with quality. While some customers praise the excellent product quality,... See more

User experience

Clients share positive opinions on user experience, highlighting its ease of use, versatility, and compact... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the fast response and... See more

Based on these reviews

Rated 4 out of 5 stars

I’m really happy with my purchase of the GoDashed Power Bank! I recently traveled to Hong Kong and was relieved that it came with a multi-plug adapter — it worked perfectly with the different outl... See more

Rated 4 out of 5 stars

I love the product and would definitely recommend it. Comms were slow when I followed up about delivery and and spare plug adapters. I had to follow up twice. Otherwise I’d have given 5 stars.

Rated 5 out of 5 stars

Many range of products that are built in good quality although it’s a little bit pricey. Hopefully it lasts. I purchased it in preparation for the upcoming overseas trip that require different typ... See more

Rated 5 out of 5 stars

GoDashed are fantastic products. I started with the travel pod and then bought the power bank. I haven’t travelled with them yet but they are just what I needed, allowing me to ditch all electrical i... See more


3.9

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
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2-star
1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Shipping was very quick

Shipping was very quick. I only wish the included cables were a little longer. When using the unit in pass through mode, the cable length can mean the product I am charging is not able to lay flat on a surface and is instead holding weight on the cable since out.ets are usually more than two inches above the floor or table.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

“Ships from Canada”

Website says “Ships from Canada”, tracking says from Mainland China.

Update to review: Dropping from 2 to 1 star. Received today and I open to package to find an instruction card that doesn’t explain much and the instructions are Chinese language first then English.
There’s pieces in the box that I have no idea what they’re for.
There’s no block to plug into the wall just the cable.
The charger pod itself has an Apple Watch attachment that is lose when plugged in. Couldn’t be less impressed.

September 21, 2025
Unprompted review
Godashed logo

Reply from Godashed

Hi Dave,

We’re sorry to hear you weren’t impressed with your order. While most of our orders do ship directly from our Canadian warehouse, the model you purchased was clearly marked as shipping from our overseas warehouse due to limited local stock at the time.

We completely understand how this might have been unexpected, but rest assured it’s the same genuine Dashed product, covered by our full warranty and support.

Warm regards,
Dashed

Rated 2 out of 5 stars

Good idea, not great execution

I recently purchased the travel pod. I have lots of power banks and travel chargers for comparison as I really like charged gadgets :)

Unfortunately although the design of this is great, it barely holds enough charge to fully charge an iPhone and then takes an absolute age to recharge itself and despite following the quite detailed instructions on how to use it, it doesn’t hold charge when not used.

I’ll use it as a back up but it certainly won’t be my go to product, which is a shame as while I think the idea is there, the execution isn’t as good as it needs to be.

September 1, 2025
Unprompted review
Godashed logo

Reply from Godashed

Hi there,

We’re sorry to hear the TravelPod didn’t meet your expectations. It’s one of our most loved products and has received great feedback from thousands of travellers, but we understand it might not be the perfect fit for everyone.

We truly appreciate you giving it a try and sharing your thoughts — your feedback helps us keep improving.

Warm regards,
Dashed

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Rated 5 out of 5 stars

Excellent product

I bought the travel pod and it arrived in a few days. Loved it so much I ordered a powerbank also. Have been travelling for 5 weeks now and have solely relied on these two products to charge our different type phones and travel shaver and hair straightener. Particularly like the wireless charging for my iPhone. No annoying cords - a real game changer. Highly recommend!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great NZ product great buy

Sooo easy to ordered this great New Zealand product. Quick responses and delivery 💥 boom quick.
Product is everything is was looking for with great competitive price.

September 4, 2025
Unprompted review
Rated 2 out of 5 stars

Product and service has gone downhill.

I have purchased two of the original model. They function extremely well and hold a charge well. Also can charge multiple devises at the same time.

Having seen there is a smaller model I did not think twice about buying it. Then came the issues. Barely holds a charge and that's pretty consistent. This is in no way the same or similar product to its predecessor and it's quite overpriced when compared to similar sized models from other companies.

When I complained the company sent me and identifying label for the return BUT return at my own expense. Not only that I had to have all the original packaging which I did not have since I assumed that product would be as good as the larger version. Also they asked that it be a brand new product that is UNUSED. Now that's rather ridiculous since how would I have known it was faulty if it was unused.

All in all this was a disappointing experience. My recommendation? Don't buy this product!

Note:

Reading their response to my review am struck by the fact that it is not at all helpful. Most reputable companies allow returns of their products when customers determine the product is inferior (even electronic products). I still recommend you do not purchase this inferior product. It’s a definite waste of money.
Again I would recommend the larger one bit that’s not what I am referring to.

August 30, 2025
Unprompted review
Godashed logo

Reply from Godashed

Hi Jeffrey,

We’re sorry to hear you were disappointed with your experience, and we do appreciate your past support — especially as someone who enjoyed the original TravelPod.

Just to clarify for others reading — the model you purchased is a different version, designed to be smaller and lighter for travel. It naturally holds a smaller charge compared to the larger model, but it’s built with the same quality standards.

In terms of returns, we do allow products to be opened and inspected, but they must be in resalable condition with original packaging. This is standard for all electronic products to ensure safety and quality for future customers.

We genuinely value your feedback and will continue to refine how we communicate these differences and policies going forward.

Warm regards,
Dashed

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Rated 5 out of 5 stars

Love this charger!

Fast shipping and I am loving my dashed charger so far! I purchased 3 units with the carrying case and gifted 2 of them. These chargers will be perfect for travel!

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer - be wary

I was looking for a power bank for an upcoming trip overseas, so I purchased the Travel Pod from GoDashed - which looked perfect for my requirements. I tested it on a number of business trips and weekends away (in NZ) and unfortunately it didn’t perform as expected - it struggled to reliably charge my iPad and Apple Watch during everyday use with genuine Apple cables.

I reached out for support hoping for a straightforward solution and then ultimately decided to use what looked like an easy returns process through a 'change of mind' policy.

What followed was a frustrating and drawn-out process involving blame-shifting, delays, and lengthy technical explanations that tried to prove the product was fine - even though it clearly hadn’t worked for me.

To make matters worse, their change-of-mind returns policy sounds simple online, but turns out to be full of fine print - including a requirement to return the original packaging in resalable condition. Honestly, who keeps the packaging for a power bank? It’s not a crystal vase - it’s a charging block.

I was offered a 50% refund as a “gesture of goodwill,” which I accepted (albeit slightly after they claim the offer expired), and now I’ve been left with no working product and no refund. That’s right - I’m out of pocket, with nothing to show for it!

I fully expect they’ll reply to this review with a wall of data, voltage stats, and disclaimers - but none of that changes the core issue: the product didn’t work as expected, I was treated like I was the problem, and GoDashed made it as hard as possible to resolve - leaving it unresolved.

If you value simple, honest customer service - and expect companies to stand behind their products when things go wrong - I’d strongly suggest looking elsewhere.

August 10, 2025
Unprompted review
Godashed logo

Reply from Godashed

Hi Anna,

We need to be clear for anyone reading this: your returned TravelPod was tested in detail alongside a brand-new unit and performed exactly as expected when charging both iPads and Apple Watches.

When you first raised your concern, we asked for a short video so we could troubleshoot and avoid a return entirely if the unit was faulty. No video was provided, so the return proceeded under our change-of-mind policy, which requires the original packaging to be returned for the product to be resold. In this case, the packaging was not returned, meaning the unit could not be refunded under that policy.

Prior to testing, we offered a 50% goodwill refund, which was available up until we received your device for testing. As you did not accept this, we went ahead and invested half a day in testing and provided a complete analysis proving the device works perfectly. Only after seeing those results did you request the 50% goodwill refund.

In short, the device works perfectly without faults or defects. The return cannot be accepted as the required packaging was not included, meaning the product is not resellable.

The unit remains in full working condition and is available for you to collect at any time.

Warm regards,
- Dashed

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Rated 5 out of 5 stars

Speedy Delivery

Product arrived quickly and was top quality. Customer service was excellent when I called with a couple of stupid questions! They were very kind and helpful :)

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery, sleek & compact

The item came within a few days (Ontario CA) Looks sleek and compact. When opened it was 89% charged and I tried it right away. All worked great! They answer questions quickly on social media. The big test comes soon when I travel. Love the white. Hmmm how to add a spot for other electronics like hair dryer. lol

July 3, 2025
Unprompted review
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Rated 1 out of 5 stars

its cheap chiniese drop shipped…

its cheap chiniese drop shipped junk,they claim to be NZ company but surprise surprise they dont have a NZ website or phone number and the adress they have listed is not far from where i live....had a look and its not even them!

July 15, 2025
Unprompted review
Godashed logo

Reply from Godashed

Hi Fat-drood,

Thanks for your feedback. I want to clear up a few things, as there are several inaccuracies in your review.

We are proudly a New Zealand based company. Our office is based in Auckland at AIA House, Smales Farm. You may have visited our old address, which is no longer in use — feel free to pop by and say hello at the current one.

Secondly, our products are not dropshipped. We hold stock locally and ship everything directly from our Hobsonville warehouse. This ensures faster delivery times and better quality control, which wouldn’t be possible with dropshipping.

Don't believe us? Order one, and watch how fast it arrives.

We’re always here if you’d like to chat or learn more about how we operate.

Rated 1 out of 5 stars

Great Idea but doesn’t actually work

I really wanted to love this item and nearly bought two when first purchasing as I thought would be better value because of the extortionate shipping costs. I so glad I didn’t. Yes it charges your standard phone, iPad and kindle but I’ve found that’s about it. I wear hearing aids and an Oura ring and it won’t charge them. Both use a usb c input so have tried with the integrated usb c cable, a usb a to c cable and a c to c cable in the two different ports. I then spent money buying different cables to try out. Nothing works. I then found when travelling with my daughter that it won’t charge up her portable charger. It really as good a useless if it won’t charge everything I need when travelling so am going to have to start again a look for something else. I wouldn’t recommend it

July 10, 2025
Unprompted review
Godashed logo

Reply from Godashed

Hi Lisa,

Thanks for taking the time to leave a review. I'm sorry to hear the product didn’t meet your expectations — I’d love to help clarify a few things.

First, we actually offer free shipping, so there’s no extra charge (or “extortionate costs”) to factor in at checkout.

In terms of compatibility: you're absolutely right that it charges phones, iPads, and Kindles — which is exactly what most of our customers use it for while travelling. Devices like the Oura Ring and some hearing aids can be more complex. Some brands intentionally design their devices to only work with their own proprietary chargers, which can prevent them from working with even the correct cable. It's frustrating, but unfortunately that’s a limitation set by those manufacturers.

That said, many hearing aids do work with our charger, so it could be an issue specific to your brand or model.

Regarding your daughter’s power bank — power banks aren’t designed to charge other power banks. This is standard across the industry, as batteries aren't intended to charge other batteries.

We try to be transparent about what our product is built to do — and as you mentioned, it does work well with most mainstream devices. We always appreciate feedback and will continue working to make things even clearer on our product page.

Just a kind reminder: we offer a 50-day trial period so customers can test the product with all their devices. I had a look at your order and saw that your first message came through 7 months after purchase, which is unfortunately well outside the return window.

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Go Dashed

Love that I can charge 2 devices at once and it comes with adapters for international use. It is small and compact so can fit in a back pack or a purse to take with me wherever I go

June 30, 2025
Unprompted review
Godashed logo

Reply from Godashed

Hey Ruth,

Thanks so much for the kind review — we're so glad you're loving it!

Being able to charge two devices at once and travel light is exactly what we had in mind when designing it. Compact, powerful, and ready for any country — it’s the perfect travel companion.

Appreciate you taking the time to share your feedback!

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