Goldnluck 

Don’t even bother! They require you to make a purchase in order to redeem and then they completely ghost you! This casino is trASSh!!!

I tried to redeem $80 three times now. I keep thinking I'm doing something wrong because it just sits there for weeks so I cancel it and redo it. I've emailed customer support several times, I messaged them on Facebook and Instagram and nobody responds to me. I still haven't received my redemption a month later I will update this review if I ever get it but after that I'm done playing on this platform there's many others that cash out immediately.

This is a bad company. The redeem request was stuck in the pending status for a few weeks. I emailed support repeatedly, but received no response.

I am having the same issue as other users. My redemption has been pending for 4 weeks. The customer support is nonexistent. No one responds.

I'm having the same pending redemeption / unreachable support issues like the other reviewers lately.

Seemed like a good site at first but my redemption has been pending for over a month now and my several emails to support have been ignored. If it takes any longer I will begin issuing charge backs on my purchases.

Absolute scam. Don't bother with this site.

For the last 2 months I have been trying to contact support with no luck. I went to redeem my winnings and it said I needed to make a purchase in order to verify KYC. It will not let me make a purchase. No one from support will contact me. This site is f****g bullshit.

I deposited the money and did KYC and requested redemption and guess what? No payout received. Surprise surprise.

Still waiting on my $250 redemption after making a purchase and kyc verification complete . Has been almost 2 weeks. Sent several emails to support with no response…

I cashed out my first redemption on 9/12 and canceled it on 9/22 because It still was saying pending. I email numerous times and didn’t get a response back. I cashed out on 9/30 and my redemption is still saying pending. I did everything right with my back account and I’m just not understanding why I’m not receiving my money. Yall have customer support but don’t never respond that’s crazy.

Went to redeem 100 and it says redeemable balance zero... And I'm already verified, already bought a package... Will change review if my redemption is honored

After reading the reviews, I decided to take a gamble and try cashing out my $150 win. I am pleased to inform everyone that I received my winnings today!

I love the games and the platform! The customer service is very helpful and responsive! I definitely recommend them and yes they do pay!!!!

Very attentive for the first redemption, but ghost after that. I suspect its so I would make a positive review, like I did...-_-

Won 100 from what I won on the wheel and received it fast. Thanks

The customer service is always quick and responsive when you ask questions. The games at first seem poor but when you actually play them they have lots of fun features and differ t ways you can win!

Attached is the email chain evidence Good freaking luck. If your site is a fraud, I WILL find out.
GoldnLuck Support
3:42 PM (24 minutes ago)
to me

Hi Thomas,

We have reviewed your account and noticed that the status of your recent deposit has expired. To maintain your redemption status, it's essential to uphold a 30-day deposit period. We see that your last deposit was made on June 6th.

Please let us know if you require any further assistance or clarification.

Best regards,
GoldnLuck Support

Thomas Gall
3:49 PM (17 minutes ago)
to GoldnLuck

Hello GoldnLuck Support,

Conditioning redemption and verification eligibility on a deposit appears to contradict the "No Purchase Necessary" requirement mandated by U.S. sweepstakes laws. If a free alternative method of participation and redemption is not equally honored, this practice may be in violation of both state and federal regulations.

Please be advised that failure to verify users without requiring a purchase will result in this matter being escalated to the appropriate regulatory authorities—and, if applicable, brought to the attention of consumer protection journalists.

I look forward to your prompt clarification.

Best regards,
Thomas Gall

Leading iGaming affiliate-US Market

I am happy to clarify my review.

GoldnLuck support staff informed me that in order to complete KYC verification and redeem winnings, I would need to have made a deposit within the last 30 days. However, your Terms and Conditions do not state that a deposit is required for KYC or redemption.

As a sweepstakes-based platform operating in the U.S., you are legally required to provide a method of entry and redemption that does not require a purchase, in compliance with federal and state sweepstakes laws. Enforcing undisclosed deposit requirements via support channels—while omitting them from your TOC—may constitute deceptive and unlawful conduct.

I stand by my original review and am escalating this issue to the appropriate regulatory authorities unless resolved.

I see alot of reviews claiming they never got paid out and how this casino is a scam. I created an account 7/10/25 won $500 (did have to make a deposit of $10.99) and a started the verification process that same day. I was verified within 24 hrs in which I could request a payout. I did and it took until 7/18/25 before it was redeemed and sent to Paynote. I reached out to customer service via email and they responded both times within 12 hrs. Very pleased with this casino. Im sorry if you havent had a good experience with it, but if u have one I like did I highly recommend!!

Love the New Management!!!!
So far the new management is doing amazing. They helped me with a redemption that’s been pending. For over 6 months and I’m more than grateful Thank you

The customer support is excellent. There was a mix up with my redemption for the customer support was extremely helpful and very quick to respond and communicated with me the whole time until everything was straightened out and I got my winnings

My experience with this site has been positive. It can take a while to receive your redemption but I have been payed out every time so far. I can only vouch for myself however. They have a great daily bonus of 1.00 SC every day for free, and now also have a daily wheel to spin. You must make a purchase before you are able to redeem, and redemption payments are sent to the card that you use to make your purchase.