I hadn’t been able to log in for the past couple weeks but now their website won’t load at all. GoldNLuck is just gone. If this site were functioning it would get more than 1 star. They did always... See more
Goldnluck
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See what reviewers are saying
I'm rescinding my old positive review. These guys have a myriad of cashout issues, redemptions not honored, including one of mine. Almost certainly an insolvent ponzi. Avoid. So many better sites ou... See more
I wasn't so sure about this new website but they are amazing. For thos who are not for sure if they are a scam they absolutely are legit and very helpful they have quickly responded to any question or... See more
I tried to redeem $80 three times now. I keep thinking I'm doing something wrong because it just sits there for weeks so I cancel it and redo it. I've emailed customer support several times, I message... See more
Company details
Written by the company
GoldnLuck Casino – Your Ultimate Sweepstakes Destination! At GoldnLuck, we bring the thrill of Vegas straight to your screen with an exciting range of real-style games that anyone can enjoy. Our innovative sweepstakes system allows players to engage in the fun responsibly while having the chance to win incredible prizes! Whether you're playing slots, table games, or participating in special promotions, there’s always something for everyone. Our platform features: Daily Bonuses: Get rewarded every day just for logging in. Generous Promotions: From flash sales to bonus sweepstakes coins, the opportunities to win are endless. Real Player Wins: We’ve had countless winners who have enjoyed incredible payouts. Top-Notch Security: Play with confidence knowing your experience is backed by state-of-the-art security. With GoldnLuck, you’re not just playing – you’re part of a growing community of winners. Our friendly customer support team is always on hand to assist, ensuring your gaming experience is seamless and enjoyable. Join us today and see why our players rave about GoldnLuck! Whether you’re new to gaming or a seasoned player, the excitement is just a click away.
Contact info
United States
- www.goldnluck.com
It's a scam
It's a scam. They don't have an address in their Terms of Service. That's illegal lol. Don't deposit a dime here and don't spend time making fake accounts u will never withdraw. -Krimshael
August 15, 2024
Unprompted review
Reply from Goldnluck
Krimshael or Nick LOL,
Thank you for your feedback. At GoldnLuck, we are fully committed to complying with all legal requirements, including those related to our Terms of Service. We assure you that our platform operates with transparency and integrity, and we take any claims of scamming very seriously.
Regarding your comment about withdrawals, we have successfully processed withdrawals for thousands of satisfied players who follow our terms and conditions, which includes the prohibition of creating multiple accounts. We strongly encourage all players to use the platform in good faith and in line with our policies to avoid any issues.
If you have any concerns about your experience, we’d be happy to investigate further. Please reach out to our support team at support@goldnluck.com so we can assist you.
Thank you,
The GoldnLuck Team
Scam stay away
I created multiple accounts to verify my suspicions. Whenever i start hitting bonuses using my daily free coins, I get kicked out of the game and i would get an error message trying to get back into the game. So i then switch accounts (and my IP using a VPN), and the game works on my other accounts until i start hitting bonuses again. Then i get the error message. So i switch games, start hitting again, and get kicked out again and get an error message for that game. I have video proof of this. This has happened on multiple days. It only happens when you start hitting using the daily reward
September 15, 2024
Unprompted review
Reply from Goldnluck
Thank you for taking the time to share your experience with us. We deeply regret to hear that you’ve encountered technical issues while playing on GoldnLuck, and we want to assure you that your concerns are taken very seriously.
GoldnLuck is committed to providing a fair and enjoyable gaming experience for all our players, and we can assure you that our platform does not penalize players for winning or hitting bonuses. The issues you’ve experienced may be related to connectivity, which can sometimes be affected by using multiple accounts and VPNs. However, we would love to investigate this thoroughly to ensure there are no underlying problems. Having multiple accounts will Void any player activity. I see you had over 4 Accounts from the same IP address. Our system is designed to detect that. Having a VPN didn’t help either. Just like Google, we have services that can detect that. I would like to mention there is no need to have 4 accounts. Why not just create 1 account and enjoy your experience?
If you could kindly share the details and the video proof you mentioned with our support team at support@goldnluck.com, we will escalate this for a full review and resolution. Our goal is to improve your experience and to ensure that every player enjoys the thrill of the game without interruptions.
We genuinely value your feedback and hope to resolve this matter swiftly.
Best regards,
The GoldnLuck Team
Purchased a package like it said you…
Purchased a package like it said you had to before you can redeem. Got email saying it went through and then got antother after the weekend and said it failed and my payment did not process... So I tried to log back in to my account to try again and I guess they deleted my account because I can't log in.
It just kept taking me to login page when I tried.. They could have at least gave me time to resend payment... My boyfriend did get his tho so they are legit but I give one star because how they are
September 12, 2024
Unprompted review
GoldNLuck Redemption
I made a purchase and was told I didn't have enough funds in my account so then I made sure there was enough funds in my account and tried to contact customer service to let them know, which had been very helpful and quick before but now it's been 3 business days and I was told it would take 1-2 days and I've gotten 2 responses. One telling me it would take 1-2 days the other said to let them know when I was ready for them to run it again. Well I did and that was the about the 3rd or 4th time I told them to run it again. Now I can't get anyone to answer my e mails and there phone number listed doesn't work! The last response I received was yesterday at 4:15 telling me to let them know when I was ready, which I had already done several times but I did it again and as of September 13 at 10:30a.m. no response.
UPDATE: I have now been told my account is permanently banned and I won't receive the money, that I won fair and square because of the review I had left. This is so unfair. I was going to use that money to pay my rent.
FINAL UPDATE: 09/19/2024
I received a response from GoldNLuck and I was told to email them so we could get things resolved. So I did and nothing has been resolved. I was told the same exact thing as before that I lied which I did not. They also said I was bullying them. Also not true. They said that my account wasn't closed due to the review I left but what's funny is that everything was good the day before and I was going to be able to redeem then I received the email saying someone from their company saw my review and they didn't need my business anymore. Account permanently closed.
I still think I was treated unfairly in this situation. I did everything they asked me to do and I don't recall doing anything wrong besides my bank declining an ACH transaction which I called the bank and they fixed it. They stated in their response they wanted to resolve this situation but that did not happen!
September 8, 2024
Unprompted review
Reply from Goldnluck
Dear Tony,
Thank you for sharing your experience, and we sincerely regret the frustration you’ve encountered. At GoldnLuck, we strive to provide quick and efficient customer service, and it’s clear we fell short of your expectations in this instance. For that, we apologize.
Regarding your purchase and the delay in processing, we understand how important timely responses are, especially when it comes to financial transactions. We are committed to ensuring your case is fully reviewed. We will escalate this issue to our support team to investigate why communication may have broken down and address it promptly.
As for your account being banned, it’s important to note that account suspensions are only issued after careful review of our terms and conditions. We assure you that any action we take is not influenced by reviews or feedback left by players. If your account has been suspended, it would have been for reasons related to our policies regarding account usage and gameplay and bounced payment.
That said, we want to be transparent and fair in handling this matter. We encourage you to reach out directly to support@goldnluck.com so we can look into this further and work towards a resolution.
We value your time on GoldnLuck and sincerely hope to clarify and resolve this issue.
Best regards,
The GoldnLuck Team
Ok so somebody talk about how the…
Ok so somebody talk about how the redemptions are is it legit or scamming
September 4, 2024
Unprompted review
Reply from Goldnluck
Hi Clinton,
Thank you for reaching out with your concerns! We want to assure you that GoldnLuck is committed to providing a fair and transparent gaming experience for all our users. Our redemption process is 100% legitimate, and we take pride in ensuring that our players receive their rewards promptly.
If you or anyone else has had any issues with redemptions, please don't hesitate to contact our support team directly at support@goldnluck.com We're here to help and ensure that your experience with us is enjoyable and trustworthy.
Thanks again for your feedback, and happy gaming!
Best regards,
The GoldnLuck Team
Loving It! So Far, So Good!!!
So far, so good! I was able to win $200 off my daily $5, playing Coins of Alkemor. Now I'm waiting to be verified and paid. I will update when everything is finished... loving it so far. 😁
August 31, 2024
Unprompted review
Dedicated customer support
Dedicated customer support! Quick response. Thank you.
August 20, 2024
Unprompted review
Out of all the platforms this by far is…
Out of all the platforms this by far is the best! Quick and easy communication would highly recommend!!!
August 19, 2024
Unprompted review
This is an amazing platform
This is an amazing platform! Easy to use! Love love love it!
August 20, 2024
Unprompted review
Customer Service is fast
Customer Service is fast! I got my KYC in a matter of minutes. Welcome Bonus is the best out there! Great Progressive Jackpot Slot choices! Recommend this to another player and got a 20 SC referral Bonus!!!
August 11, 2024
Unprompted review
Horrible RTP
Horrible RTP. Even with the $45 sign up bonus and low cost spins I didn't hit a single bonus or get a hit over $ all this welcome bonus did was tell me to never play there again!
August 2, 2024
Unprompted review
Reply from Goldnluck
Hi Cassandra,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand that the return-to-player (RTP) rate and bonus outcomes are critical factors in your enjoyment of our platform.
Please know that our RTP rates are set to ensure a fair and entertaining experience for all players, though we understand that results can vary. We’re committed to providing a fun and engaging environment, and we’re constantly reviewing our offerings to ensure they meet the highest standards.
If you have any specific concerns or suggestions, we’d love to hear them. Feel free to reach out to our support team at support@goldnluck.com, and we’ll do our best to address your concerns directly.
Thank you again for your feedback. We hope to have the opportunity to improve your experience in the future.
Best regards,
GoldnLuck Support Team
New Sweeps Casino
New site that offers a great welcome bonus, they have lot's of betsoft games you can play. Their verification is quick and easy. Support responds quick. I highly recommend giving this new site a try!
July 21, 2024
Unprompted review
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