Overall cannot really complain but never got a response to two emails I sent and the telephone waiting times were reminiscent of Covid times. The couriers DID not deliver to the recipient but merely l... See more
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Review summary
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Reviews shaping this summary
Great discount on the item I wanted at Goldsmiths compated with going direct. Quick next day delivery. I would have preferred communication from Goldsmith or DPD about the ETA of the item. Luckily... See more
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Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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My watch arrived super quick and in mint condition. It’s a shame our local store has closed down so I had to drive a little further to take some links out but they had very friendly and helpful staff... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Well looked after by Cribbs Causeway staff
Me and my partner both got our wedding bands from Goldsmiths. Really looked after by the staff at Cribbs. Plus the blue light discount they offer saved us a lot and made them an easy choice!
August 14, 2026
Reply from Goldsmiths
Hi Hamish Wyatt,
Thank you for sharing your experience!
We're delighted we could help you both find your perfect wedding bands. It's great to hear the Cribbs team looked after you so well, and we're pleased the Blue Light discount made your choice even easier. Congratulations and best wishes!
Many Thanks,
Mia-Lilly
Reply from Goldsmiths
Hi Dalton Saa,
Thank you for your feedback! We're delighted to hear the buying process was easy and that your order arrived quickly. Enjoy your purchase!
Best Regards,
Mia-Lilly
Reply from Goldsmiths
Hi Mrs Webb,
Thank you for your feedback! We're pleased you found the service swift and efficient.
Best Regards,
Mia-Lilly
Unbelievable service
Unbelievable service. Looked on a Saturday afternoon and it was delivered Sunday before 10 am.
August 17, 2026
Reply from Goldsmiths
Hi Paul Buckley,
Thank you for your 5* review,
We're delighted you were happy with the service and speedy delivery. Enjoy your purchase!
Many Thanks,
Mia-Lilly
You did everything you said you would…
You did everything you said you would do and I’m really thrilled with my purchase
August 17, 2026
Reply from Goldsmiths
Hi Liz Stolls,
Thank you for your positive review, I'm so pleased you're thrilled with your purchase and that we was able to deliver everything as promised. Enjoy!
Best Regards,
Mia-Lilly
Excellent arrived next day as stated
Excellent arrived next day as stated, will shop online again.
August 17, 2026
Reply from Goldsmiths
Hi Kevin Parkes,
Thank you for your 5* review,
We are pleased you had an excellent service, and you order arrived on time.
Best Regards,
Mia-Lilly
The watch arrived quickly and Arron in…
The watch arrived quickly and Arron in the Watford store was really friendly and helping when adjusting the wrist band
July 24, 2026
Reply from Goldsmiths
Hi Orla Smith,
Thank you for taking the time to write a 5* review on the service you received from Arron at our Watford showroom. I will be sure to pass the feedback on.
Many Thanks,
Mia-Lilly
Ring was meant to be delivered on the…
Ring was meant to be delivered on the Saturday, then got a email to say it was delayed, then had to chase it, then DPD, didn't deliver it as advised, had to chase parcel again, then had to sit outside fir ove a hour and flag the driver down as he was late. All in all, awful.
August 15, 2026
Reply from Goldsmiths
Hello Gail,
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you experienced with the delivery of your ring. We understand how frustrating it must have been to receive a delay notification, have to repeatedly chase updates, and then encounter further issues with the courier delivery. Having to wait outside and flag down the driver is certainly not the experience we want for our clients.
We appreciate your disappointment and recognise that the multiple delays and lack of smooth communication understandably detracted from what should have been an exciting purchase.
We would welcome the opportunity to look into this matter further. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details so we can review what happened and address your concerns.
Kind regards,
Kiera
Received on time
Received on time, as product was advertised. And helped when I found item too small for me!
August 16, 2026
Reply from Goldsmiths
Hello Julie,
Thank you for your 5-star review!
We're delighted to hear that your order arrived on time and met your expectations. It's also great to know that our team was able to assist when you found the item was too small, helping to make the process as smooth as possible.
Thank you for taking the time to share your experience. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Tam,
Thank you for your 5-star review!
We're delighted to hear that you were pleased with our communication throughout your experience. Keeping our clients informed every step of the way is incredibly important to us, so it's wonderful to know this made a positive impression.
Thank you for taking the time to share your feedback. We look forward to welcoming you again in the future.
Kind regards,
Kiera
Excellent service
Excellent service, ordered a bracelet for a present and this was delivered free of charge next day to my home.
Couldn't ask for anything more! 👍
August 14, 2026
Reply from Goldsmiths
Hello Claire,
Thank you for your wonderful 5-star review!
We're delighted to hear that you received excellent service and that your bracelet arrived the very next day, free of charge. It's especially pleasing to know that everything went smoothly when purchasing such a special gift.
Thank you for taking the time to share your experience. Your kind words mean a great deal to the team, and we're thrilled that we could provide a service that left you feeling you couldn't ask for anything more!
Kind regards,
Kiera
Ring very nice and arrived next day as…
Ring very nice and arrived next day as required - very good service
August 16, 2026
Reply from Goldsmiths
Hello Caroline,
Thank you for your 5-star review!
We're delighted to hear that you were pleased with your ring and that it arrived the very next day as required. It's wonderful to know that both the product and service met your expectations.
Thank you for taking the time to share your feedback. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
Kiera
Very happy with my product and with the…
Very happy with my product and with the service
August 16, 2026
Reply from Goldsmiths
Hello Ciprian,
Thank you for your 5-star review!
We're delighted to hear that you're very happy with both your purchase and the service you received. Providing an exceptional experience for our clients is always our goal, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We look forward to welcoming you again in the future.
Kind regards,
Kiera
Really pleased with my purchase looked…
Really pleased with my purchase looked exactly how they did online, really fast delivery, will definitely order from you again at some point .14/08/2926
August 16, 2026
Reply from Goldsmiths
Hello Julie,
Thank you for your wonderful 5-star review!
We're delighted to hear that you're so pleased with your purchase and that it looked exactly as expected from the images online. It's also fantastic to know that the fast delivery helped make your experience an even better one.
Thank you for taking the time to share your feedback. We truly appreciate your support and are thrilled to hear you'll be ordering from us again in the future.
Kind regards,
Kiera
The parcel arrived on time and in…
The parcel arrived on time and in brilliant condition.
August 16, 2026
Reply from Goldsmiths
Hello Trevor,
Thank you for your 5-star review!
We're delighted to hear that your parcel arrived on time and in perfect condition. We work hard to ensure every order reaches our clients securely and as expected, so it's wonderful to know you were pleased with your experience.
Thank you for taking the time to share your feedback. We look forward to serving you again in the future.
Kind regards,
Kiera
Super speedy next day delivery
I ordered a celebration gift on the website. The website is ready to use, the gift arrived beautifully wrapped and the service was incredibly speedy! Brilliant.
August 16, 2026
Reply from Goldsmiths
Hello Leanne,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our website easy to use and that your celebration gift arrived beautifully presented and so quickly. We know how important special occasions are, so it's wonderful to know we could help make the experience a positive one from start to finish.
Thank you for taking the time to share your feedback. We hope the gift was well received, and we look forward to helping you again in the future.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Samantha,
Thank you for your 5-star review!
We're delighted to hear that your order arrived quickly and was well packaged. We take great care to ensure every purchase reaches our clients safely and in perfect condition, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We look forward to serving you again in the future.
Kind regards,
Kiera
Great information on the watch
Great information on the watch, brilliant pictures and a flawless purchase process with next day delivery, I don't know what could of been done better.
August 15, 2026
Reply from Goldsmiths
Hello Chris,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found the information and photography on our website helpful and that your purchase experience was seamless from start to finish. It's especially wonderful to know that our next-day delivery service helped make the experience even better.
Your comment that you don't know what could have been done better is truly appreciated and means a great deal to the team.
Thank you for taking the time to share your feedback. We hope you enjoy your new watch and look forward to serving you again in the future.
Kind regards,
Kiera
Extremely poor service and…
Extremely poor service and communication from Goldsmiths.
My watch took nearly two weeks to arrive, despite the website giving the impression that delivery would be much quicker. Throughout this time, communication has been terrible. I’m still waiting for a response to an email I sent regarding my order.
To make matters worse, when the watch finally arrived, it was covered in scratches. For the amount of money spent and the reputation Goldsmiths has, I expected a much higher standard of service and quality.
If I could give 0 stars, I would. I certainly won’t be spending my money with Goldsmiths again
August 15, 2026
Reply from Goldsmiths
Hello Tomas,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and appreciate how disappointing this must have been. Waiting nearly two weeks for your watch to arrive, experiencing difficulties obtaining updates, and not receiving a response to your email is understandably frustrating.
We are particularly concerned to learn that the watch arrived with scratches. This falls well below the standards of quality and presentation that our clients should expect from Goldsmiths, and we completely understand why this has impacted your confidence in us.
We take comments such as yours seriously and would welcome the opportunity to investigate both the delivery delays and the condition of the watch upon arrival. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details so that we can review the matter thoroughly and work towards a resolution.
Kind regards,
Kiera
Reply from Goldsmiths
Hi Michael McIntyre,
Thank you for your 5* review,
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Many Thanks,
Mia-Lilly
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