Overall cannot really complain but never got a response to two emails I sent and the telephone waiting times were reminiscent of Covid times. The couriers DID not deliver to the recipient but merely l... See more
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Review summary
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Reviews shaping this summary
Great discount on the item I wanted at Goldsmiths compated with going direct. Quick next day delivery. I would have preferred communication from Goldsmith or DPD about the ETA of the item. Luckily... See more
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Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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My watch arrived super quick and in mint condition. It’s a shame our local store has closed down so I had to drive a little further to take some links out but they had very friendly and helpful staff... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Ordered Sunday delivered Monday what…
Ordered Sunday delivered Monday what more could
You ask for fantastic thank you
August 17, 2026
Reply from Goldsmiths
Hi Mrs Elaine Bowles,
Thank you for your kind feedback.
We're delighted to hear your order arrived so quickly and that you were pleased with the service. We appreciate your support and hope to welcome you back again soon.
Kind Regards,
Mia-Lilly
Reply from Goldsmiths
Hi Lady Penny,
Thank you for your kind feedback.
We're delighted to hear your order arrived on time, was beautifully presented, and that the ordering process was easy. We appreciate your support and hope to welcome you back again soon.
Best Regards,
Mia-Lilly
Reply from Goldsmiths
Hi G Page,
Thank you for your kind feedback.
We're delighted to hear you received quick service and that everything arrived in perfect condition. We appreciate your support and hope to welcome you back again soon.
Many Thanks,
Mia-Lilly
As promised next day delivery 📦.
As promised next day delivery 📦.
Sadly the earrings I ordered are very tiny more for child .
I should have checked measurements.
Will keep as a gift .
August 18, 2026
Reply from Goldsmiths
Hi Mrs Brown,
Thank you for your feedback.
We're pleased to hear your order arrived as promised with next-day delivery. We appreciate your comments and hope the earrings make a lovely gift.
Best Regards,
Mia-Lilly
Super quick delivery
Super quick delivery, packaged really well. Website is also very easy to navigate. Gift item, very beautiful.
Thank you
August 18, 2026
Reply from Goldsmiths
Hi Hafsa Khatun,
Thank you for your kind feedback.
We're delighted to hear your gift arrived quickly, was well packaged, and that you found our website easy to use. We hope the recipient loves it. Thank you for choosing Goldsmiths.
Kind Regards,
Mia-Lilly
Great service from Terry as expected
Great service from Terry as expected. Great team and always looked after
August 18, 2026
Reply from Goldsmiths
Hi Callum,
Thank you for your kind feedback.
We're delighted to hear Terry and the team provided great service and looked after you so well. We appreciate your support and look forward to welcoming you again soon.
Best Regards,
Mia-Lilly
Thank you for your great products
Thank you for your great products. Excellent quality and mastery.
August 18, 2026
Reply from Goldsmiths
Hi Victoria Burovic,
Thank you for your kind words. We're delighted to hear you're pleased with the quality and craftsmanship of your purchase. We appreciate your support and hope to welcome you back again soon.
Best Regards,
Mia-Lilly
Great price good quality quick…
Great price good quality quick service delightd with purchase
August 18, 2026
Reply from Goldsmiths
Hi,
Thank you for your kind feedback.
We're delighted to hear you were pleased with the price, quality, and speedy service. We appreciate your support and hope to welcome you back again soon.
Many Thanks,
Mia-Lilly
Reply from Goldsmiths
Hi Nujan,
Thank you for your kind feedback.
We're delighted to hear you were pleased with the service and quick delivery. We appreciate your support and hope you enjoy your new watch.
Best Regards,
Mia-Lilly
I registered a return via the website 3…
I registered a return via the website 3 days ago. I then received an email stating that due to the value of the product, someone from the virtual boutique would soon be in touch. This hasn’t happened and when repeatedly trying to start an online chat with your bot, it keeps telling me no one is available and to try again later.
I’m not really getting the luxury brand vibe that’s touted on your companies marketing.
August 17, 2026
Reply from Goldsmiths
Hi Mr. Nigel Turner,
Thank you for your feedback.
We're sorry to hear about the delays and difficulties you've experienced with your return request and contacting our team. This is not the standard of service we strive to provide. Please contact us at webenquiries@goldsmiths.co.uk with your details so we can investigate and assist you further.
Many Thanks,
Mia-Lilly
Online shopping experience
Recently bought 2 watches online and whole experience is a nightmare as zero communication, getting trough the phone or live chat impossible almost like one person running all departments.No update on deliveries selling watches wich are clearly not available in stock,highly disappointed after spending thousands of pounds with them over recent years,definitely don’t buy online.
July 25, 2026
Unprompted review
Reply from Goldsmiths
Hi Woi,
Thank you for your feedback.
We're sorry to hear about your recent experience and the lack of communication regarding your orders. This is not the level of service we aim to provide. Please contact us at webenquiries@goldsmiths.co.uk with your order details so we can look into this matter and assist further.
Many Thanks,
Mia-Lilly
I ordered a watch for my son's…
I ordered a watch for my son's birthday, with next-day delivery, but it never arrived. It was far from inexpensive, which makes the situation even more disappointing.
I called them three days later, as it was then the weekend, but by that point my son's birthday had already passed.
I waited 58 minutes to be connected, and the customer service agent showed little understanding when I explained how crazy this situation was, she then said don't name call and call me crazy. I asked to talk to the manager, so they can listen to my phone call.
Five hours later, I contacted online chat and waited a further 49 minutes to be connected, only to be told there was still no update on my watch.
My husband advised me to ring again, waited another 53 mins to be cut off at 5.45pm.
Going to try and ring again today to cancel my order... I will never order from them again, such bad customer service, no one seems interested or bothered.
August 13, 2026
Unprompted review
Reply from Goldsmiths
Hi Vicky Plummer,
Thank you for your feedback.
We're very sorry to hear about your experience and the delays with your order, especially given the occasion. We also apologise for the difficulty you faced when trying to contact us.
Please contact us at webenquiries@goldsmiths.co.uk with your order details so we can investigate this matter further and assist you directly.
Best Regards,
Mia-Lilly
Gabi was attentive and professional in…
Gabi was attentive and professional in helping us choose what we wanted , would not hesitate to contact her for anything in the future
August 15, 2026
Reply from Goldsmiths
Hi Christine Callaghan,
Thank you for your 5* review,
We are pleased to hear that you received attentive and professional service from Gabi, we will be sure to pass the feedback on.
Best Regards,
Mia-Lilly
Ordered some jewellery went into the…
Ordered some jewellery went into the store to pick it up and was handed it with a broken box by a young lady who I was obviously wasting her time , I did take a photo and made a complaint but I was politely told to go away, I have spent well over £5k with goldsmiths and at no point did I feel like a customer
August 4, 2026
Unprompted review
Reply from Goldsmiths
Hi Mike Rees,
Thank you for your feedback.
We're very sorry to hear about your experience and that you felt undervalued as a customer. This is not the level of service we strive to provide. We appreciate you bringing this to our attention and would like the opportunity to investigate further. Please contact us at client.experience@thewosgroup.com with your details so we can look into this for you.
Many Thanks,
Mia-Lilly
Was very swift and easy to use the site…
Was very swift and easy to use the site delivery service was a 1 👌
August 17, 2026
Reply from Goldsmiths
Hi Mark paul Wheeler,
Thank you for your feedback!
We're delighted to hear you found the website easy to use and were pleased with the speedy delivery service. Enjoy your purchase!
Many Thanks,
Mia-Lilly
Still waiting - hopeless
Ordered watch 3 weeks ago - still not arrived. Shocking customer service
August 17, 2026
Unprompted review
Reply from Goldsmiths
Hi Andrew Moore,
Thank you for your feedback.
We're sorry to hear that your order has not yet arrived and that you've been disappointed with the service received. This is not the experience we aim to provide. Please contact us at webenquiries@goldsmiths.co.uk so we can look into this further for you.
Many Thanks,
Mia-Lilly
Felt like i was at very used cars sale
Felt like i was at very used cars sale. Was planing to buy jewellery. found what i was looking to when placing the order things change it became about insurance extra cost and even the sale man gave me his personal whatsapp so he would be involved when picking the jewellery up ( probably his biggest sale ) . When i got home did not have good experience.
canceled my order got my deposit back . That was easy and professional
July 25, 2026
Unprompted review
Reply from Goldsmiths
Hi Vignir Jónsson,
Thank you for your feedback.
We're sorry to hear that your experience didn't meet expectations. We strive to provide a welcoming and helpful service, and we regret that aspects of the sales process left you feeling uncomfortable. Please contact webenquiries@goldsmiths.co.uk with your order number and we will try and make this right for you!
Many Thanks,
Mia-Lilly
Beautiful watch
Beautiful watch. Well packaged 📦 Next day delivery 🚚 what more could you ask for.⭐️⭐️⭐️⭐️⭐️
August 15, 2026
Reply from Goldsmiths
Hi Rich B,
Thank you for your feedback! We're delighted you love your watch and were pleased with the packaging and next-day delivery. Enjoy your purchase!
Best Regards,
Mia-Lilly
Well looked after by Cribbs Causeway staff
Me and my partner both got our wedding bands from Goldsmiths. Really looked after by the staff at Cribbs. Plus the blue light discount they offer saved us a lot and made them an easy choice!
August 14, 2026
Reply from Goldsmiths
Hi Hamish Wyatt,
Thank you for sharing your experience!
We're delighted we could help you both find your perfect wedding bands. It's great to hear the Cribbs team looked after you so well, and we're pleased the Blue Light discount made your choice even easier. Congratulations and best wishes!
Many Thanks,
Mia-Lilly
Reply from Goldsmiths
Hi Dalton Saa,
Thank you for your feedback! We're delighted to hear the buying process was easy and that your order arrived quickly. Enjoy your purchase!
Best Regards,
Mia-Lilly
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