Goodwin Electrical Reviews 

100
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Bill attended to conduct an EICR for our landlord. Bill identified a number of issues and one of which was potentially dangerous. He was very knowledgeable and informative. We discovered that our... See more

Company replied

Rated 5 out of 5 stars

Goodwin Electrical arrived punctually to fit our EV charger. They carried out the work quickly and efficiently, leaving no mess to clear up. They took great care to help me connect with the app, and... See more

Company replied

Rated 1 out of 5 stars

I'd love to give positive feedback but unfortunately for me they let me down. After explaining about two previous companies that let me down, they then let me down! The initial booking procedure was v... See more

Company replied

Rated 5 out of 5 stars

excellent service 2 electricians turned up on time bill and ryan. work carried out as per quote to a very high standard, worked very hard in a small kitchen fitting new sockets and new wiring for... See more

Company replied

Company details

  1. Electrician
  2. Solar Energy Company
  3. Solar Energy Equipment Supplier

Written by the company

Established in 2008, Goodwin Electrical are trusted and reliable expert electricians in Plymouth. Serving customers in the city as well as Plympton, Ivybridge and Devon and East Cornwall. We are a family run business dedicated to giving 100 percent customer satisfaction. We work at the forefront of technology fitting the latest products and giving customers expert advice, thereby helping to improve their environment and save money.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(100)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional company

Very professional company with really good communication and work done on time to high standard.

January 10, 2023
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Reply from Goodwin Electrical

Thank you Darren for the review. We installed a quality Centrifugal fan to give the customer a highly efficient silent fan to take away bathroom moisture. These fans give superior performance from Goodwin Electrical, your professional trained ventilation installers.

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Rated 5 out of 5 stars

Kept informed at all stages

Kept informed at all stages, with updates on arrival times etc. Brilliant work and repairs, thank you.

December 22, 2022
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Reply from Goodwin Electrical

Thank you Sue for the review. Installed replacement cooker hood, kitchen light and outside front light. We source quality parts to meet customer needs. Happy New Year

Rated 5 out of 5 stars

Best electrician

Bill was so quick! I thought we would have to wait ages but he got things working without fuss and to very high standard. 👍

December 23, 2022
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Reply from Goodwin Electrical

Thank you for the review. We are certified installers with myenergi to install, link and repair all their devices. On this job we linked the Solar PV via the Eddi to the Zappi. This enabled the customer to get maximum use and energy efficiency from his products.

Rated 5 out of 5 stars

Professional and friendly.

Punctual, tidy and gave additional guidance. Very polite and friendly.

December 22, 2022
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Reply from Goodwin Electrical

Thank you for your excellent review and appreciation of our professional service. A pleasure to work for you.

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Rated 5 out of 5 stars

Very good service

Well done competent
Job v

December 23, 2022
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Reply from Goodwin Electrical

Thank you Peter for your review. We always aim for 5 star plus service. Great customer service is our priority.

Rated 5 out of 5 stars

highly recommended

Goodwin Electrical have done a couple of jobs for us now and are always reliable, friendly, and generous with suggestions and guidance where necessary. Highly recommended.

August 17, 2022
Unprompted review
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Reply from Goodwin Electrical

Thank you for your review and appreciation of our great service. We work hard to look after our customers.

Rated 5 out of 5 stars

Thorough

Thorough, competent, professional. No longer worried that our tenants might be electrocuted.

February 5, 2022
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Reply from Goodwin Electrical

Thank you for review Simon. This was a project which had a lot of extra work due to very poor DIY work in the past. Now certified to latest wiring regulations.

Rated 5 out of 5 stars

Our car charger had died ....

Our car charger had died and we would have been so stuck in the middle of nowhere had Bill Goodwin not literally dropped everything and come to the rescue .
he sorted it all out in no time and we are forever grateful... thank you !

January 22, 2022
Unprompted review
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Reply from Goodwin Electrical

Hi Peter, thank you for the review, always feels great to get good feedback for our professional service.

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Rated 4 out of 5 stars

Good service

Good service, work completed to cost and time quoted.

January 20, 2022
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Reply from Goodwin Electrical

Thank you for the review, we always try to give a 5 star service.

Rated 5 out of 5 stars

Contacted Goodwin Electrical

Contacted Goodwin Electrical, with solar inverter problem, they were fantastic nothing was to much trouble for them, new inverter fitted and working.
Great service

December 11, 2021
Unprompted review
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Reply from Goodwin Electrical

Thank you for the great review. We are Solar PV professionals with dedicated support for all Solar PV installations. Goodwin Electrical have been working with Solar PV since 2010 and continue to show our strength in this field.

Rated 5 out of 5 stars

Goodwin Electrical carried out an EICR…

Goodwin Electrical carried out an EICR Inspection and picked up where another electrical company had failed miserably.

I found them to be thorough, efficient and very helpful.

Highly recommended.

December 8, 2021
Unprompted review
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Reply from Goodwin Electrical

Hi Diane, thank you for your great review and helping you solve the problems from another Electrical company.

Rated 5 out of 5 stars

Complete rewire, new fuseboard

Goodwin Electrical did a complete rewire of my 1870s house to replace the 60 year old wiring system. This was a two week job which also included running external wires through the garden to my detached garage. Goodwin's kept in touch while doing the work, and made several good suggestions re relocating switches, plug sockets etc. Very happy with the work as usual. Have used them for several jobs previously as they have also installed a new fuse board in my son's house, and did some other electrical work for him last year. I am surprised to read complaints that they are reluctant to come and quote for work that they do not have time to do, as this seems quite reasonable to me. My quote was done in September but the work could not be done until November., however this is quite normal as all decent tradesmen are particularly busy at the moment. I was happy to wait, and will happily use them again.

December 1, 2021
Unprompted review
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Reply from Goodwin Electrical

Thank you for your very positive review. We work hard to do a great job and will always let customers know if we can do there work. We have a great management system to monitor jobs throughout the process.

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Rated 5 out of 5 stars

Solar panel inverter replaced

Had to have a solar panel inverter tested and then replaced. I was kept up to date via email and was given plenty of notice of when to expect the work to be done.
Father and son turned up within 10 minutes of time arranged and just got on with the job. No mess no fuss.
Explained and helped set up the monitoring app.
Overall very happy with the service I received. I would recommend them.

November 30, 2021
Unprompted review
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Reply from Goodwin Electrical

Hi Danny, thank you for the great review. Solar PV is a passionate speciality of ours. We receive many calls from customers let down by installers who no longer trading in Solar PV. We have been involved with Solar PV since 2010.

Rated 5 out of 5 stars

Installation of a Zappi EV charger.

Installation of a Zappi EV charge point. Great service from Goodwin Electrical, on time arrival, prepped and ready to do the job. The team were obliging, helpful and courteous. The work was completed neatly, efficiently and spotlessly clean when completed. The final cost of the work was as quoted, no 'extras'. Recommended.

November 20, 2021
Unprompted review
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Reply from Goodwin Electrical

Thank you Steve for your review, we are specialists in EV charge points at point of installation and a great back up service in the event of any issues, with our certified installer status with Myenergi Zappi and other manufacturers.

Rated 5 out of 5 stars

Happy repeat customers

We have hired Bill and team for multiple jobs in our new house and have found them to be very prompt, helpful and professional. Work is of a very good standard and we are very pleased.

November 18, 2021
Unprompted review
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Reply from Goodwin Electrical

Hi Victoria, thank you for your great review. Work was for bathroom fan and downlights. We have also done a fuse board charge at property and rectification work. We work hard to give great customer satisfaction.

Rated 1 out of 5 stars

don't bother trying to get a…

don't bother trying to get a quote...they are too busy...we had quite a lot of work potentially for an electrician....but after emails back and forth...it would seem they want the work but don't want to quote for anything...dont bother

October 6, 2021
Unprompted review
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Reply from Goodwin Electrical

Yes we did communicate with Linda Rose. We are a popular company and do get busy periods. . We could not accommodate Linda when she needed us so did not go ahead and provide a quotation. When you are busy you cannot quote for work you cannot fit in. It is a catch twenty two situation, you can get a bad review for being busy and so cannot book a customer in and you can get a bad review for booking a customer in and not turning up. We at Goodwin Electrical will let you know when we a fully booked when you want the work carried out to ensure we do not waste your time in not turning up.

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Rated 5 out of 5 stars

Fault finding

We were having a long standing problem with our electric tripping at random very worrying so found Goodwin Electician via web page their cv indicated they fault find so taking a gamble requested they call to help solve problem .Absolutely brilliant Ryan &his team of apprentices located problem within an hour .Unfortunately they couldn't complete the work that week as very busy however he isolated problem area so we had a few sockets to use .App.made for the following week arrived exactly on time very respectful of home &contents repaired what was needed &adviced on other aspects of work.Invoice &quotes all send quickly &as a result will be using their services for extra work.Very professional team &nice to see the firm is training future electrician via the apprenticeship scheme.Highly re commend this firm for their fairness in price &honesty in opinion.

February 26, 2021
Unprompted review
Rated 1 out of 5 stars

Another commissioning failure from Goodwin

This is a small company looking to ambitiously grow. Substantial growth requires experienced project managers, superintendents and foreman.
There foreman are the most experienced but they are not in charge. Wage is great, but the hours aren’t (less than 20 hours a week ).

As for the project manager (under pressure to produce), definitely a weak link in the company constantly caving into pressures from other contractors or engineers. Then he/she calls a safety meeting talking at the workers how important it is to be safe. Turns around then starts rushing his guys to get there tasks done. This is how accidents happen, especially when due diligence is left out of the process.
For example, a 120 volt panel and 460 volt panel are getting installed within 10 feet of each other, cables are pulled in. Then they rush an electrician to get in and get the panels terminated. When the panels were terminated and ready for commissioning. Not one person double checked there work (zero quality assurance / zero quality control). So when commissioned they tested the 120 volt panel and it was fed 460 volts.
Basically the project manager that rushed the job started yelling at his crew and throwing them under the bus. An experienced PM would have assigned one experienced journey man whose only job is to make sure cables are terminated where the prints say.

A young superintendent in charge of personnel is very disorganized, scatterbrained, unclear and always annoyed. Seems like he picks up a lot of different tasks and forgets about the smaller matters that he is in charge of.

This company’s mistakes that have been made within the last years were monumental and should hurt reputations for future jobs. In a time where reputation, professionalism and quality are necessary for a business to advance for the future, Goodwin is lacking key personnel in management to move forward for sustainable growth.

August 20, 2019
Unprompted review
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Reply from Goodwin Electrical

This review has been sent to the wrong company. Michael has never worked for Goodwin Electrical and we have never carried out any work for Michael.

Rated 1 out of 5 stars

I'd love to give positive feedback but…

I'd love to give positive feedback but unfortunately for me they let me down. After explaining about two previous companies that let me down, they then let me down! The initial booking procedure was very good but after waiting in all afternoon I called and was told he'd double booked. Not good

August 16, 2019
Unprompted review
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Reply from Goodwin Electrical

I took a verbal booking from Fiona Easterbrook which was not confirmed by email or text so we did not attend the quote. We always confirm our bookings either by email or text. No work was carried out. It is not our practice to miss appointments. We have a substantial number of 5 star reviews from very happy customers confirming our dedication to giving 100% customer satisfaction. We did offer Fiona the chance of another appointment, however was told not to bother. We also offered a large discount on labour as a good will gesture, no reply. We got caught on the back end of Fiona being let down by several tradesman.

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