Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more
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We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
Ordered two items for click and collect, said there were four in stock but only one in stock when we went to collect
Company replied
I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more
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Company details
About GO Outdoors - Blackburn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom
- 01254 927992
4.9
Excellent
3K reviews
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Paul S is always super helpful
Paul S is always super helpful, I can't fault go outdoors Blackburn
July 19, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thanks Norman my trainers are great!
Went to buy camping gear and trainers. Norman helped me on the trainers front, very knowledgeable and helpful member of staff and a really nice guy
July 19, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and helpful.
Very friendly, helpful and knowledgeable staff in shoe department and then again at the tills. Today I was served by a gentleman (did not catch his name), Norman was inspirational and helpful and then Aliza at the checkout was so pleasant and helpful. We alway choose to go to the Blackburn branch (not our nearest store) because of excellent customer service.
July 19, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
brillant staff
very good tent we found perfect what we needed. staff names ‘Aliza’ was so incredibly kind and a brilliant help, made whole experience great! her service was exceptional!
July 19, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Quick service and Paul was great
July 19, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Thankyou Norman
We had to return some climbing shoes the day after purchasing due to cracks in the heel rubber which we hadnt noticed. All the staff were helpfull but Norman in particular deserves a mention for his knowledge about climbing and assistance in choosing the best replacement (we wanted the same shoe but the size was out of stock)
July 19, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Go Outdoors stores are always friendly…
Go Outdoors stores are always friendly and helpful and the Blackburn branch was no exception. Graham was in no hurry and helped with product choice. Couldn't fault the store, good products at a good price and excellent staff.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Norman served us today whilst getting…
Norman served us today whilst getting my son some hiking boots. He was great help and super chatty and knowledgeable. He was able to show my son a good technique in tying his laces with the boots.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Customer service was excellent
Customer service was excellent - Thank you to Aliza who was super helpful :)
July 18, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Bought some new trainers on line
Bought some new trainers on line , from go outdoors, ordered them , they arrived within a few days , look good feel great on ,got a great discount on the trainers ,after visiting the store to upgrade my membership, would definitely recommend you give them a visit .
July 9, 2026
Reply from GO Outdoors - Blackburn
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I received my order but had to use…
I received my order but had to use click and collect service. I checked the rod instore to make sure it was OK. I got it home and found that it was the wrong one. I wanted a 10ft and got a 11ft so off I went to the store ( 2nd time) and they had a 10ft rod waiting for me. The bonus was that I got a £4.50 refund. That paid for the petrol, having to go twice. P.S. the staff were brilliant 👏.
July 9, 2026
Reply from GO Outdoors - Blackburn
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Really impressed with Go Camping
Really impressed with Go Camping. The team were welcoming and gave great advice. Shop was well stocked and the service was spot on.
July 16, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
A good selection of ladies sandles and…
A good selection of ladies sandles and clothes. Lou in the shoe section very helpful.
July 16, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Good job xxxxxxxx
July 16, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent service
Excellent service, very helpful staff. Reasonable price stock
July 13, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Once we actually found someone that…
Once we actually found someone that worked here the staff were very helpful. We were buying a roofbox and bars and we got all the help we needed to find the right bars for our car.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really well stocked and pleasant staff
Really well stocked and nicely laid out. Staff were pleasant and helpful.
Got everything I wanted. Will shop here whenever I need anything for camping or outdoors
July 14, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Norman had good product knowledge and a…
Norman had good product knowledge and a desire to help that made buying quick and easy. it would be a 5* review were it not for an online order paid for in advance was not actually available in the store.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
fishing starter set
Went in today to get a fishing starter set for our daughter and Paul was very helpful and knowledgeable giving advise on what is best and places we could take her.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I had a really great experience at Go…
I had a really great experience at Go Outdoors thanks to the amazing service I received from Aliza. She was incredibly helpful, friendly, and patient throughout my visit. Will definitely go again, thank you.
July 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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