Morgan T served me as I was looking for walking trainers. He was really helpful, knowledgeable, patient and polite. I have bought some Merrell shoes and am delighted with them. Thank you Morgan for yo... See more
Company replied
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See what reviewers are saying
The customer service was fantastic and good offers available. Two staff members, Mel and Hannah, were fantastic help and took their time to help me find suitable shoes for my foot problems. Would high... See more
Company replied
We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... See more
Company replied
Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... See more
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Company details
About GO Outdoors - Cardiff
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newport Road, CF23 9AE, Cardiff, United Kingdom
- 02922 672214
4.8
Excellent
3K reviews
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Great service
Great service from Morgan T in Cardiff. Helped with purchasing a lightweight walking shoe - found a great value shoe in the brand & size requested :)
July 14, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent service
Visited Go outdoors with my 2 sons to sort out some fishing gear I’m clueless we were referred to Joe what an absolute gem, really helpful and his knowledge on the products was amazing. His advice and information allowed us to get what we needed for beginners. Fantastic service
July 19, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Best staff in the world
A specific member of staff whose name is Joe has made a really big positive impact today, he was without a doubt the best member of staff I’ve ever met in any shop, I was looking for a part of the reel which they didn’t sell and he offered to give his discount for the whole thing, he was so kind, polite and helpful and it was the best decision to come, I fully with my whole heart recommend you go there.
July 19, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Would recommend
Went to go outdoor really nice outdoor shop would recommend and is dog friendly Joe was really helpful helping me with the fishing equipment and was very knowledgeable on everything
July 19, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable assistant
Knowledgeable assistant - Morgan T - who was incredibly helpful in choosing a pair of hiking shoes. I bought them, have since worn them and they’re great. Thank you.
July 15, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent place,helpful staff
July 1, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Got served by Anthony today and he was…
Got served by Anthony today and he was extremely helpful. Went in to look for a bike and he helped me decide on which one to get, explaining to me which bikes were best value for money and talked about all the features on the bikes. Left a very happy customer with a new bike 😊
July 18, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Antony was very helpful chosing a bike…
Antony was very helpful chosing a bike for our son. Thanks
July 18, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Anthony was exceptional
We were torn between two bikes but chose the Go Outdoors one because of the exceptional service from Anthony. He was knowledagable, patient, reassuring with no hard sell. We were given the information we required and given time and space to decide. Thank you so much Anthony.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Anthony was extremely helpful and very…
Anthony was extremely helpful and very knowledgable. He went above and beyond with his excellent customer service. I will definitely seek him out next time I’m in G.O.
Thanks Anthony.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Was told collection would be Sunday…
Was told collection would be Sunday 12th still not arrived in store nearly a week later, no email to say it’s been delayed or anything very poor service
July 9, 2026
Reply from GO Outdoors - Cardiff
Thank you for sharing your review.
We are disappointed to hear about the delay with your Click & Collect order and the lack of communication regarding its process.
We understand how frustrating it is to be given an expected collection date and then receive no updates when the order does not arrive as anticipated. Clear communication is important, and we are sorry this was not provided on this occasion. This has been raised with the relavant teams for improvements to be made.
Having reviewed the order, we can see that it is now showing as collected. We hope you were able to receive your items without any further issues.
Kind regards
Go Outdoors Customer Care Team
Very helpful!
I had to go into the store for a refund on a large order. The staff were incredibly helpful and processed sorted the refund quickly. Mel was very polite and knew their stuff !
July 15, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent customer service from Morgan…
Excellent customer service from Morgan T. Gave me the information I needed to make a purchase I otherwise might not have
July 14, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly helpful staff
Staff service and online click and collect services prompt and hood value for money
July 6, 2026
Reply from GO Outdoors - Cardiff
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great!
Excellent service and help for new walking shoes and outdoor clothing
Morgan in particular was super friendly and knowledgable, he was great!
July 12, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
MORGAN T, EXCELLENT SERVICE.
I was served by the excellent Morgan T today. He was focused and in tune to my requirements. A very helpful member of staff. Deserves a reward.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I would give more stars if I could
I would give more stars if that was possible. I’m travelling round wales and my tent broke so I went into the store in a bit of a panic. Martyn who was in the front area was so helpful and friendly and when I selected my tent Ffion took it down for me and packed it away nicely and martyn fixed the poles for me. They both turned my experience from what could have been very stressful to very pleasant.
July 11, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
very helpful and knowledgeable service…
very helpful and knowledgeable service when buying a bike from my son. Many thanks for your help Anthony!
July 11, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff here was amazing
The staff here was amazing! Especially scott… there wasn’t stock on Shopfloor and he was happy to help to look through shelves and then the warehouse for us. We got what we were looking for with a smile n great customer service.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Outstanding customer service/advice…
Outstanding customer service/advice from Morgan G in the Newport Rd, Cardiff store. He was patient, knowledgeable, & extremely personable, a credit to your company.
We bought some very large items that Morgan and a colleague helped us take to our car and methodically pack for us. Both went the extra mile for us. Thankyou both for making our experience on a very hot day a great one 🤩🤩
July 10, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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