The customer service was fantastic and good offers available. Two staff members, Mel and Hannah, were fantastic help and took their time to help me find suitable shoes for my foot problems. Would high... See more
Company replied
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See what reviewers are saying
Morgan T served me as I was looking for walking trainers. He was really helpful, knowledgeable, patient and polite. I have bought some Merrell shoes and am delighted with them. Thank you Morgan for yo... See more
Company replied
We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... See more
Company replied
Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... See more
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Company details
About GO Outdoors - Cardiff
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newport Road, CF23 9AE, Cardiff, United Kingdom
- 02922 672214
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service/advice…
Outstanding customer service/advice from Morgan G in the Newport Rd, Cardiff store. He was patient, knowledgeable, & extremely personable, a credit to your company.
We bought some very large items that Morgan and a colleague helped us take to our car and methodically pack for us. Both went the extra mile for us. Thankyou both for making our experience on a very hot day a great one 🤩🤩
July 10, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I liked the easy of online shopping but…
I liked the easy of online shopping but didn’t like hw unhelpful the staff were in Cardiff
July 3, 2026
Reply from GO Outdoors - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I had trouble with an online order…
I had trouble with an online order being delivered, I went into store and 3 members of staff , James, Morgan and Wendy were extremely helpful. I left with my product which I was very happy with
June 26, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Perfect Cover For Hot And Cold Weather…
Excellent quality Cat trousers and shorts at a great price.
July 1, 2026
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very helpfull manager Martin
The manager Martin was very helpfull and friendly when we came with our campervan with a broken fridge. We are from abroad and travelling in Wales. Martin advised us which fridge would work for us and came outside to look at our old fridge. We could even leave our broken fridge with them which was really helpfull, as the local recycling center only accepts things from locals. Thank you very much! Very friendly and helpfull staff and great service!
July 6, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great store for fishing kit for my son…
Great store for fishing kit for my son arrived on time happy with purchase
May 24, 2026
Reply from GO Outdoors - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cardiff
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Visit Cardiff go outdoors to buy …
Visit Cardiff go outdoors to buy walking boots for Peru not knowing best ones to buy spoke to Hannah what fab experience very knowledgeable pleasant person made the buying experience a joy shall definitely be going back and buy more item for peru
July 3, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Hannah served me
Hannah served me, in Cardiff.
She helped me find exactly what I wanted for a good price.
It was delivered to my house yesterday.
DELIGHTED 👍.
Margaret
June 26, 2026
Reply from GO Outdoors - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Iam a member but would not give me…
Iam a member but would not give me members price when I phoned customer services were not interested in paid 34 pounds to much would not help won't be using them at all i also phoned shop the woman put phone down crap
June 17, 2026
Reply from GO Outdoors - Cardiff
We appreciate you taking the time to leave your feedback.
We are saddened to know that you were unable to access our members' prices on your order and that this issue was not addressed appropriately.
We can see that the customer service advisor that you spoke to was unable to locate a live membership with the details provided. In order to resolve this for you we have sent an email to the address on the order requesting further information. We would appreciate it if you could respond at your earliest convenience.
Kind regards,
GO Outdoors Customer Care Team
Hannah in footwear was professional.
Hannah in footwear was friendly, engaging, knowledgeable and gave great advice AFTER asking the customer about their plans and needs.
Even in a big outlet, that service makes a difference. We went on to buy two other items in other departments largely due to the positive impression.
June 30, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great problem-solving service finding a…
Great problem-solving service finding a click/collect delivery and sorting out my new card.
Very switched on and pfofessional guys.
The boots are great too!
June 23, 2026
Reply from GO Outdoors - Cardiff
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic 5* Customer Service!
Mel was absolutely fantastic during our visit today. Very knowledgeable about the gas canisters we required for our BBQ. He was able to help us understand which bottle we needed and went above and beyond.
Also big thanks to Adam who served us at the till and Anthony for bringing the canisters down.
All employees were chatty and lovely.
Pleasure to visit!
Great customer service is rare these days.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Young gentleman helping me pick out…
Young gentleman helping me pick out some trail shoes early afternoon in Cardiff store was very helpful and went the extra mile to find me alternative trainers from the store room.
Thank you.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Customer service from Connor was…
Customer service from Connor was exceptional, he went out of his way to make sure I had exactly what I needed with all of my camping purchases.
He helped me make the right formal decisions in what I wanted, with the tent being 30kg He even brought it from the store and loaded it into the back of my car.
Great overall experience in buying my first Berghaus Air Tent.
Very happy customer indeed.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cardiff
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service from Morgan T at…
Excellent service from Morgan T at Cardiff branch who knew the details of many items and how to meet individual needs. Highly recommended shop.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Anthony was so helpful explaining the…
Anthony was so helpful explaining the differences between the E bikes. Lovely and engaging, customer service at the finest.Thank you !
June 21, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Brilliant service today regarding…
Brilliant service today regarding suitability of e-bikes. Anthony was fab throughout. Gave all the information we needed in a professional manner and at a speed where we could understand it all. Many thanks D & D
June 21, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Extremely helpful
Extremely helpful. Bought a bike in Blacks which I had to build. Gave it a go and failed. Anthony was great on the phone, and when I arrived with the bike in pieces he saved the day and put it together in minutes. Many thanks
June 19, 2026
Unprompted review
Reply from GO Outdoors - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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