GO Outdoors - Plymouth Reviews 

3,854
•
TrustScore 5 out of 5

4.8

Cattewater Road, Laira Bridge Road, PL4 0SE Plymouth, GB

•

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Rated 5 out of 5 stars

I was served by Sara H who showed patience and great customer service today when I was unable to locate my pin. I had wanted to purchase 15 sleeping bags and some que had formed with my panic. Sara H... See more

Company replied

Rated 5 out of 5 stars

Bought a Black Diamond Distance LT 1100 head torch on the day I was leaving for a multi-day canoe trip in Scotland. I plugged in to fully charge whilst travelling and was looking forward to having... See more

Company replied

Rated 5 out of 5 stars

Good tidy store and fantastic staff! Matt helped me out with the tents with excellent knowledge steming from his wild camping experience ended up with a decent dent for a decent price happy days

Company replied

Rated 5 out of 5 stars

I went in looking for new walking boots and some other kit. Elspeth was great and helped me through the whole process making great recommendations. Then Megan helped us renew our membership!

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Plymouth

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, United Kingdom

  • 01752 279019

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,854)

37,055 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went in looking for fishing equipment…

Went in looking for fishing equipment and got reeled in with some great prices, luckily got provided with lots of help from Matt, very knowledgeable guy and provided a great experience 😁

October 1, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection of clothing and very…

Good selection of clothing and very professional till girl.

September 21, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt was very helpful

Matt was very helpful and considerate in helping with the purchase of theNytro

October 1, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We went into Plymouth GoOutdoors today…

We went into Plymouth GoOutdoors today to look for walking poles. Camille helped us enormously, she was so knowledgeable and helpful. We will definitely be buying two sets.

October 1, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpfull staff

Helpfull staff, efficient order/collection, great store to visit ( Plymouth) ( could do with a coffee bar/cafe)

September 14, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tent and accessories

We were served by Alana who was amazing, very very helpful we came from luxulyan hoping to get the tent we wanted and you had it in stock plus the carpet and the footprint. We are very happy we travelled to you. Alana was so polite and knowledgeable. Thank you Alana!! Hope to see you with your rainbow hair on our next visit!!

September 30, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good experience at Go out doors

Good experience at Go out doors. Purchased some trousers. The staff were helpful in finding what I was looking for. Served at the till by Nana who was kind and friendly remembering me from my last visit. Pleased with my purchase

September 24, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Come in with my hubby today to get him…

Come in with my hubby today to get him a fishing reel and was amazed by the knowledge and helpfulness of Matt!! He was so really good and had a good chat with us about the reel and what my husband needed. Love go outdoors for fishing stuff but think they need to expand the range a tad and maybe add more high end items but service was amazing from matt. Thank you.

September 29, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I purchased an ebike from Go Outdoors a…

I purchased an ebike from Go Outdoors a couple of weeks ago. I googled the Halfords range and another website that deals in second hand bikes but couldn't really find anything suitable.
I only came across the Go Outdoors range almost by accident as I didn't even realise that they sold bikes!!
Saw one that I liked, the price was amazing and I was able to pick the bike up about 2 hours after buying it.
I was served by a gentleman in the Plymouth branch by the name of Andy, so a special mention to him, knowledgeable, gave me lots of good clear advice, really very helpful, built the bike for me really quickly, with no added extra fee for building it and I get a free checkup once the bike is 6 weeks old. The battery and the electrical parts are also guaranteed for 2 years.
Would definitely recommend Andy & Go Outdoors for anyone who is thinking of getting an ebike.

September 15, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt in Plymouth help me replace some…

Matt in Plymouth help me replace some fishing equipment. Very friendly & knowledgeable about fishing in the Devon area. Thanks Matt great advice.

September 19, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went into Plymouth Go Outdoors today…

Went into Plymouth Go Outdoors today looking for trousers with cut off for zips and to talk about electric bikes. First class service from Matt who listened carefully to what we needed and explained what we needed to look out for . Would definitely recommend.

September 28, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really nice customer service with Megan…

Really nice customer service with Megan S help me with my purchase and even pointed out my blue light card as well , excellent

September 27, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Suzzanne was so helpful today with…

Suzzanne was so helpful today with helping me find my winter coat. Thank you x

September 27, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful member of staff…

Thanks Sarah for helping me to sort out my discount card. You were so helpful, it's appreciated.

September 25, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Customer service

Purchased some items today and the lovely Sarah was amazing. Very helpful and deserves a pay rise.
Keep up the good work

September 25, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service by both Ollie and Megan C, both of them went above and beyond to help us get exactly what we needed. Thank you!

September 25, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

So much was out of stock in my size…

So much was out of stock in my size (medium).
It blows my mind that a company would invest so much in promoting a business, then when customers arrive, there’s no stock in common sizes across so many items (e.g. tshirts/trousers) - and its been like this since I started looking regularly a couple of months ago.

Staff are always excellent, but the queues can be ridiculous - especially when someone has a membership issue (I’ve turned around and left a couple of times when I’ve seen a long queue).

I wish there was no member pricing, it’s just a nuisance, and makes it look like you’re cheating non-members. If membership were a good idea, every shop would do it.

I also wish there were a seating/coffee area for family members who are bored waiting for one enthusiast.

Good shop though, I’ve bought loads lately (would have bought twice as much if you had stock in my size).

September 15, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Dry Robe.

Went in with the mother-in-law who has decided to join a group of cold water swimmers !! Crazy lady, anyway she wanted a Dry Robe and Go Outdoors have a huge range of products to choose from so she found what she wanted and away we went.

September 7, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

saffron (lovely staff member)

loved all the selection available, lovely deals on got a few bargains. was served by saffron and she was very talkative and friendly, had a bubbly personality which made our experience better! will totally be coming back soon!

September 24, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

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