Doing more walking of late, I needed both new boots and some walking trousers. I was served by Nicola who was most helpful. She was able to advise on the various options and was clearly very knowledge... See more
Company replied
The Shambles 7-8, WR1 2RF Worcester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Doing more walking of late, I needed both new boots and some walking trousers. I was served by Nicola who was most helpful. She was able to advise on the various options and was clearly very knowledge... See more
Company replied
Shirley@2592 served me and was extremely helpful and friendly. I feel sorry for GO Outdoors staff having to explain the discount card to customers in their high street stores. Not so bad in the big wa... See more
Company replied
Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more
Company replied
Excellent and knowledgeable service from Nicola,all done with a cherry smile.26
Company replied
Written by the company
Written by the company

The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicola was excellent in advising us with the type of walking boots needed for my son’s DofE first expedition trip. Her knowledgeable information and other product recommendations were further useful purchases. Nicola’s informative and friendly approach was also extremely valued. Thanks so much.

Reply from GO Outdoors - Worcester (Express)
I went to Go Outdoors Worcester store today to buy new walking boots. Having only a vague idea what I wanted, it was wonderful to get excellent advice from store assistant, Nicola. From the relative benefits of leather v modern materials, durability of different types of boot and fitting, she was extremely knowledgeable. All that with a friendly demeanor, to go with a good range of product options. I was very pleased and look forward to getting out and about in my new boots.

Reply from GO Outdoors - Worcester (Express)
Nicola was outstanding today. Her patience, knowledge and opinion was much appreciated, as I tried on almost every pair of trainers in the shop! Thank you.

Reply from GO Outdoors - Worcester (Express)
Very helpful staff, polite & answered all my questions including checking background stock, which made a very pleasant change and therefore a positive shopping experience

Reply from GO Outdoors - Worcester (Express)
Really helpful! I asked plenty of questions and the staff there, especially Danny went out of their way to help answer all of them. Great stuff!

Reply from GO Outdoors - Worcester (Express)
A friendly polite and efficient member of staff who resolved a problem without fuss

Reply from GO Outdoors - Worcester (Express)
Excellent service Shirley@2592 Worcs, served my husband who is blind, was extremely helpful and knowledgeable, and also very understanding of his disability. Very pleased with his trousers.

Reply from GO Outdoors - Worcester (Express)
Shirley served us today and she was very helpful, respectful and professional.

Reply from GO Outdoors - Worcester (Express)
Shirley was incredible. Having tried on several styles of walking shoes, which she ensured fitted correctly or otherwise, I finally decided on Merrell Mohab 3 GTX. Going to the cash desk to pay, I then realised that she was serving customers on her own. No other sales agent was around. Her professional help was fantastic and her stamina amazing. A real credit to the GO Outdoors company.
.

Reply from GO Outdoors - Worcester (Express)
Shirley was great, very informative about the product I was buying!

Reply from GO Outdoors - Worcester (Express)
Amy was really helpful, pointed me towards everything I needed

Reply from GO Outdoors - Worcester (Express)
Having searched for sometime for a particular item with no success, I visited the Worcester branch of Go Outdoors. I was assisted by a very helpful sales person (Nicola) who went out of her way to find me exactly what I wanted. All credit to the store and their team.

Reply from GO Outdoors - Worcester (Express)
Very helpful staff Liv & Shirley tried to find a brand & product that worked for me. The Brasher cargo pants would have been ideal if the cut & size were closer to what I need. I'll look online to pick another brand/product for click & collect at the store.

Reply from GO Outdoors - Worcester (Express)
Fantastic offers if you have a Go Outdoors card.
I saved £61 buying three pairs of walking trousers. A good range of brands.
Shirley was a superstar. Very friendly and helpful.

Reply from GO Outdoors - Worcester (Express)
I would like to give recognition to the wonderful customer service i recieved from a customer assistant in worcester city store who,s name is nicola.She went above and behond to help me choose and advise me on a pair of walking shoes which i went on to buy from the store.I have neuropothy in my feet due to past cancer treatment these shoes are comfortable for me i have just joined an hiking group.Thankyou nicola.

Reply from GO Outdoors - Worcester (Express)
On my home , I was lucky to bump into Nicola, @ Worcester bus depot , she was so pleasant , & told me she worked for Go outdoors in Worcester .
I told her I needed a packable jacket , she advised me what was available in her store , even where they were located .
I went in there today , Nicola made me feel so welcomed , & promptly set about helping me to select a suitable jacket .
I was so impressed with her willingness to help me , I will certainly be going there regularly .
Nice to feel like a valued customer .

Reply from GO Outdoors - Worcester (Express)
I was served by shirley@worcester 2592 and she was wonderful, told me all about berghaus's repair warranty and about refund and exchange policy, also spoke about other products and she was so sweet and friendly, would go again she's brilliant

Reply from GO Outdoors - Worcester (Express)
Fantastic helpful service from Romie who helped me choose the best walking shoe for my needs. She also laughed at my jokes. Out of politeness no doubt but the gesture was appreciated! Recommended.

Reply from GO Outdoors - Worcester (Express)
Good offer with club card, and served well by liv, who we found helpful.

Reply from GO Outdoors - Worcester (Express)
Great service from Solace today.
Polite, friendly and knowledgeable about product.

Reply from GO Outdoors - Worcester (Express)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.