GOTO Group Reviews 

2,347
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff who consistently provide clear explanations and prompt support during the entire home purchasing process. People also deeply appreciate the highly efficient service, quick response times, and thorough documentation when arranging residential property surveys. However, some customers also noted occasional issues with communication delays and feeling pressured into selecting specific survey options. A small number of individuals experienced slower responses from customer support teams and felt that certain communication standards could have been managed much more effectively throughout their property transaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and... See more

Service

People report positive experiences with service, highlighting a smooth, professional, and efficient process... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and professional support... See more

Response time

Users describe positive interactions with response_time, consistently highlighting prompt and polite... See more

User experience

Consumers find user experience to be exceptionally positive, describing the process as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant,... See more

Company replied

Rated 5 out of 5 stars

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even... See more

Company replied

Rated 5 out of 5 stars

Our level 3 survey was carried out by Neil Bennett. His report, which arrived very quickly following his inspection, was very thorough and he was very happy to talk through his findings in a follow up... See more

Company replied


Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,347)

669 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GOTO surveying were great

GOTO surveying were great. There organised my level 3 house survey in a very professional manner and went through all of the survey procedures in detail, they liaised with the agents and vendors of the property very well to ensure a smooth process.
The surveyor ' Kishor Gohel' has completed a very comprehensive survey and an excellent detailed report, Kishor has spoken with me on the telephone to explain different aspects of his survey and report in order for me to understand everything. I would highly recommend GOTO surveyors and in particular my surveyor Kishor who has provided an excellent service.

August 5, 2026
Unprompted review
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Reply from GOTO Group

Its great to hear the value of what we do really helps our customers, we are delighted that Kishor could help and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Joe was a very welcoming member of staff

Joe was very welcoming and explained everything perfectly. Following up the next day he was quick with responses and polite throughout. Process was all done in a good time frame.

August 13, 2026
Unprompted review
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Reply from GOTO Group

What a lovely review for our Joe, thank you we do appreciate it and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

I have now used GOTO Group twice for a…

I have now used GOTO Group twice for a Level 2 Homeowners Survey and have been really pleased with the service each time. Special shoutout to Joe Sweetman who was so helpful and friendly while getting me a quote and organising a survey recently.

August 10, 2026
Unprompted review
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Reply from GOTO Group

We love our returning customers and thank you so much for your kind review, we are so glad we could help you again! Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Excellent service

Excellent service. Harry Catlin has been really helpful and responsive throughout the booking process, and the whole process has been straightforward and professional. The payment and booking process was quick and easy, and I'm looking forward to having the survey completed. Would definitely recommend GOTO Surveys based on my experience so far.

August 13, 2026
Unprompted review
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Reply from GOTO Group

We are so pleased to hear that we have been able to help you, thanks for your kind words and for choosing the GOTO Group.

Rated 5 out of 5 stars

Survey booking

Dealt with Harry and Nicole, booking was very fast and easy

August 12, 2026
Unprompted review
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Reply from GOTO Group

This is great to hear - thank you and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Lewis was fantastic

Lewis was fantastic, helping me with advice and reassuring me all the way. Will definitely come back to him for any further need.

August 12, 2026
Unprompted review
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Reply from GOTO Group

Please do come back to us if we can help with any other services, we do love a returning customer! Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

I really appreciate the excellent…

I really appreciate the excellent communication and the willingness to answer all questions. Ryan Pervez, was outstanding, friendly, patient, professional and extremely helpful throughout the process. I would definitely recommend him to others.

August 11, 2026
Unprompted review
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Reply from GOTO Group

What a lovely review for Ryan - thank you and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Professional and efficient

Our point of contact Harry Catlin was very helpful in explaining the surveying process and professional at all times.

We would recommend this service.

August 10, 2026
Unprompted review
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Reply from GOTO Group

Thanks for your recommendation and your kind words about Harry - we do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Very diligent and quick to respond

Very diligent and quick to respond. Harry was a gent and made the process a breeze. Would highly recommend.

August 10, 2026
Unprompted review
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Reply from GOTO Group

Thanks for your review, it is appreciated. We are glad that Harry was able to help you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Highly recommend for any first time buyer

Andy from GOTO has been exceptional during our house buying process - having the patience and expertise any first time buyer would want

July 31, 2026
Unprompted review
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Reply from GOTO Group

What a great review, thanks so much for letting us know how Andy has helped you. We hope you are happy in your new home. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

We all need a Ryan! Ryan has been absolutely brilliant. Incredibly efficient and very helpful.

Ryan has been absolutely brilliant throughout the process of arranging our home survey. From start to finish, he was incredibly efficient, professional, and genuinely helpful.

As first-time buyers, everything is new to us, and Ryan made what could have been a stressful part of the process feel so straightforward. He kept us informed every step of the way, explained everything clearly, and was always happy to answer any questions we had. Nothing ever felt like too much trouble.

His communication was excellent, everything was organised quickly, and it was clear he genuinely cared about making the experience as smooth as possible for us.

A huge thank you to Ryan for all of your support. We couldn’t have asked for better service and would highly recommend you to anyone going through the home-buying process!

August 7, 2026
Unprompted review
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Reply from GOTO Group

We do love a great review like this - its lovely to hear how our team members support our customers. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Experience with GoTo Group

Amazing experience with GoTo Group, specifically with Cameron.

Excellent customer service with quick responses to any and all questions I had. Really appreciated how simple it was to have a quote sent over and to book a survey in!

Will definitely be recommending this company to others!

August 7, 2026
Unprompted review
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Reply from GOTO Group

Thank you so much - another great review for our team, we really do appreciate it. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Joe Davies was excellent in arranging…

Joe Davies was excellent in arranging my home survey. He was professional, knowledgeable, and made the whole process straightforward from start to finish. He explained everything clearly, answered all my questions, and kept me updated throughout. His expertise and friendly approach gave me confidence that everything was being handled properly. I would highly recommend Joe David to anyone looking for a reliable and knowledgeable home move consultant.

August 6, 2026
Unprompted review
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Reply from GOTO Group

Thank you so much for your kind review and we are delighted to hear what a great job Joe has done for you. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Lewis was extremely helpful throughout…

Lewis was extremely helpful throughout the process. He took the time to clearly explain what a building survey involves, what to expect, and answered all of my questions in a way that was easy to understand. His advice was professional, reassuring, and made the whole process much less daunting. I would happily recommend his services.

July 28, 2026
Unprompted review
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Reply from GOTO Group

Thank you William for taking the time to let us know how it all went, we are pleased to have been able to help. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Survey

Jordan completed the survey, which was in depth. Following this, took a great deal of time to explain the survey on the phone and answered any questions I had. Would really recommend.

August 3, 2026
Unprompted review
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Reply from GOTO Group

We are pleased that like many of our customers talking to the surveyor really helps answer the questions you have. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Good experience all round

Organising the survey was really easy, Rebecca at GoTo called us and was super friendly and organised. The surveyor Patrick Tovey was also great - called just after the survey with a quick summary, sent the report very quick and called again to go through it. Super friendly, helpful and good at explaining things to us.

August 3, 2026
Unprompted review
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Reply from GOTO Group

Great feedback and thanks for letting us know that it was such a good experience with our team. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Joe fromGoto was amazing

Joe fromGoto was amazing, he answered all of our questions and made sure we are comfortable with our final decision, thanks joe

August 3, 2026
Unprompted review
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Reply from GOTO Group

Another great review for our Joe! We are so pleased he could help you. thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Home Survey

I booked my survey with Joe and from start to finish he was a massive help and never pushed for anything other than what I needed. The company weren’t pushy with calls or emails just let me book things at my own pace and was on hand for any questions or issues I had. Would definitely recommend them for anyone needing a survey!

August 3, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks Chelsie - we are so pleased we could help - thanks for choosing the GOTO Group.

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