GOTO Group Reviews 

2,351
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 675 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the team members are exceptionally helpful, friendly, and knowledgeable throughout every step. Individuals looking for guidance find the detailed explanations and prompt answers extremely valuable when organizing property evaluations. Property buyers frequently note the fast response times and seamless support, which significantly reduces the stress of home purchasing. Some reviewers were not happy with communication issues and felt dissatisfied with how specific situations or inquiries were handled. A few customers also noted concerns regarding delayed replies and unexpected difficulties encountered during the property survey process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers report overwhelmingly positive experiences with the professional service provided. Reviewers note... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, responsive, and... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting rapid and prompt... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the overall process as smooth, reliable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an enquiry with regard to arranging a Level 3 surveyors report. I dealt with Harry Caitlin who was extremely helpful, friendly and knowledgeable. He clearly outlined the process and relevant ne... See more

Company replied

Rated 5 out of 5 stars

Honestly, Lewis has been amazing from day one. As soon as we had our first call, he had the quotes over to me straight away—no waiting around or having to chase. ​What I appreciated most was how on... See more

Company replied

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Lewis Hall was incredibly helpful and efficient. We are first time buyers and he explained the full process regarding solicitor/conveyancing and surveys in great detail both on a call and via email wh... See more

Company replied


Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,351)

672 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Survey

Jordan completed the survey, which was in depth. Following this, took a great deal of time to explain the survey on the phone and answered any questions I had. Would really recommend.

August 3, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are pleased that like many of our customers talking to the surveyor really helps answer the questions you have. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Good experience all round

Organising the survey was really easy, Rebecca at GoTo called us and was super friendly and organised. The surveyor Patrick Tovey was also great - called just after the survey with a quick summary, sent the report very quick and called again to go through it. Super friendly, helpful and good at explaining things to us.

August 3, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Great feedback and thanks for letting us know that it was such a good experience with our team. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Joe fromGoto was amazing

Joe fromGoto was amazing, he answered all of our questions and made sure we are comfortable with our final decision, thanks joe

August 3, 2026
Unprompted review
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Reply from GOTO Group

Another great review for our Joe! We are so pleased he could help you. thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Home Survey

I booked my survey with Joe and from start to finish he was a massive help and never pushed for anything other than what I needed. The company weren’t pushy with calls or emails just let me book things at my own pace and was on hand for any questions or issues I had. Would definitely recommend them for anyone needing a survey!

August 3, 2026
Unprompted review
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Reply from GOTO Group

Thanks Chelsie - we are so pleased we could help - thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Positive experience

Cameron has been very helpful and informative so far, highly recommended.

July 31, 2026
Unprompted review
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Reply from GOTO Group

We are so pleased to hear this, thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Sophia was really friendly and helpful

Sophia was really friendly and helpful. Gave multiple opportunities to ask any questions.

July 31, 2026
Unprompted review
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Reply from GOTO Group

This is so great to hear, thanks Emily for your review and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

My experience with Cameron was…

My experience with Cameron was excellent. The whole process was easy, fast, and smooth from start to finish. Cameron was professional, responsive, and made everything straightforward. I would happily recommend both Cameron and Go To Group.

July 30, 2026
Unprompted review
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Reply from GOTO Group

How kind, thanks for your great review we are delighted! Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Harry was super calm and helpful

Harry was super calm and helpful. Facilitated smoothly and very supportive.

July 30, 2026
Unprompted review
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Reply from GOTO Group

Thanks Charleigh for your review - we are so pleased Harry could help and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

The process was incredibly smooth and…

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and thorough report. Two months later, we reached out to James for guidance on an enquiry and he was incredibly helpful and pleasant. He provided detailed answers and valuable suggestions that helped us move forward.

June 2, 2026
Unprompted review
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Reply from GOTO Group

We are delighted that James could help you and its such a valued service when our Surveyors can provide the assistance you need. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Simple and quick service

Cameron, Andy, and Jodi have all made our experience easy with GoTo, providing different services but making them all very simple. Thank you!

July 29, 2026
Unprompted review
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Reply from GOTO Group

Team work makes the dream work! It sounds like everyone did a great job. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Sophia was so friendly and helpful when…

Sophia was so friendly and helpful when helping us choose and book a survey for our new house. We’re first time buyers and the extra support and clear explanation of processes was really useful.

July 29, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love helping our first time buyers, and thank you for letting us know how Sophia was able to help you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

I reached out to GOTO Group for a quote…

I reached out to GOTO Group for a quote for a level 3 RICS survey. Harry and the team were very proactive but also very patient with me as a first time buyer.

I needed an additional quote for work and Harry was reassuring and provided me a quote quickly and got things moving, which I appreciated.

July 28, 2026
Unprompted review
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Reply from GOTO Group

We are so pleased to have been able to help you and thanks for your review. We hope you will be happy with your new home. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Lewis was great and walked me through…

Lewis was great and walked me through all steps required. He was always highly efficient, and helpful when responding to questions asked. Great Guy, Great Service

July 29, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your review, its lovely to hear how well Lewis was able to help you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

First-time buyers, 5 Stars so far!

As first-time buyers, we're still in the early stages of purchasing our home, and the whole process has felt quite daunting. Thankfully, Joe Davies has been fantastic from the outset.

Joe has been incredibly friendly, patient, and knowledgeable, taking the time to answer all of our questions and explain everything clearly. No query has ever seemed too much trouble, and he's always made us feel supported and reassured.

He also helped us arrange our survey quickly and efficiently, making that part of the process completely stress-free. His prompt communication and genuine willingness to help have already made a huge difference to our experience.

Although we still have a way to go, we're really grateful for all of Joe's support so far. He's made us feel much more confident as we navigate buying our first home, and we wouldn't hesitate to recommend him to anyone looking for a helpful, professional, and approachable home move consultant. Thank you, Joe!

July 24, 2026
Unprompted review
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Reply from GOTO Group

This is so lovely to hear, we are delighted to hear what a great job our team and Joe have done for you. We do hope everything goes well for you and wish you every success with your new home. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

I needed to book a survey

I needed to book a survey, I contacted the GOTO group via email, very prompt response from Joe Davies. I’ve booked the survey Joe was extremely helpful and very professional.

July 28, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are delighted to hear that Joe could help you so quickly. Thanks for choosing the GOTO Group.

Rated 4 out of 5 stars

Really helpful and understanding team

Really helpful and understanding team, working hard to secure the service and support required.

July 28, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you David, we do appreciate your review and thanks for choosing the GOTO Group.

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