I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys have been super helpful every interaction ive had with them, would 1000 percent recommend, Lewis was brilliant at helping me with my recent interaction so thank you very much to him.
Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day. From Yaa
Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1... See more
Company replied
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff over phone SANAH THANKYOU
Sanah was really helpful ,,,sorted my pfoblem instantly and removed a charge which i should of sort of ingested it ! Fbankyou again sanah
June 27, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Great customer service from Christine…
Great customer service from Christine very polite and professional
June 27, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Max was absolutely brilliant
Excellent service from Max today. He was friendly, clear, and very helpful. Thank you, Max, and thank you, Acorn, for such great customer service.
June 26, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I was assisted by Christine
I was assisted by Christine, she was just lovely and understanding! Thank you so much Christine for your patience because my connection was bad and she kept calling back until my issue was resolved!
June 26, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Great customer service very…
Great customer service very understanding & helpful. Very happy customer
June 25, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I received excellent customer care…
I received excellent customer care Christine was so patient with me she assisted me me throughout until I got everything right and managed to pay my outstanding premium,
June 23, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Excellent customer service
June 23, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Excellent service from Will throughly…
Excellent service from Will throughly supportive since loosing my job and helping me giving me plenty off time to get organised truly appreciated
June 22, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Thanks to granite finance and Katelyn
Thanks to granite finance and Katelyn.
They have been amazing with helping me out with missed payments and been really helpful as allways !!! Would definitely recommend 👌
June 19, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Exceptionally great service!
June 22, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Max was very helpful talking me through…
Max was very helpful talking me through the process and sorted out the payment for me very quickly
June 22, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Very difficult to even get through to…
Very difficult to even get through to anyone, nobody ever picks that calls.
June 22, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon Joseph,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Granite Finance Team
Lily was great
Lily was great. She was patient and sympathetic. She made me feel at ease and gave me full information on how to deal with the issue without having to worry about anything. I surely recommend Acorn insurance to everyone. Great customer service. Thank you Lily.
June 19, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I Give 5 star because he is very very…
I Give 5 star because he is very very helpful and he have patience as well I think his name is Max
June 15, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Lily was excellent she really helped me
Lily was excellent she really helped me
June 17, 2026
Unprompted review
Reply from granitefinance.co.uk
Good afternoon,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.