granitefinance.co.uk Reviews 

1,780
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being exceptionally helpful, polite, and deeply understanding when handling sensitive personal circumstances. Many people note that representatives take the necessary time to listen carefully and provide clear, professional guidance throughout the entire process. Consumers often mention that the dedicated customer service team consistently makes interactions completely stress-free and remarkably smooth. Reviewers genuinely appreciate the prompt support, caring attitudes, and effective practical solutions provided for various payment queries. Individuals consistently emphasize how comforting it is to speak with knowledgeable workers who genuinely care about resolving issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professional, kind, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and supportive representatives who offer... See more

Service

Users describe positive interactions with service, highlighting the friendly, caring, and professional... See more

Payment

Reviewers mention positive feedback about payment, expressing appreciation for the supportive and... See more

Response time

Customers consistently note positive experiences with response time, highlighting how queries are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more

Company replied

Rated 5 out of 5 stars

These guys have been super helpful every interaction ive had with them, would 1000 percent recommend, Lewis was brilliant at helping me with my recent interaction so thank you very much to him.

Rated 5 out of 5 stars

Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day. From Yaa

Rated 5 out of 5 stars

Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1... See more

Company replied


Company details


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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,780)

681 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and professional service

The company's representative Mr. Lucky was very helpful, friendly and professional. He sorted the issues shortly. Highly recommended. I'll love ❤️ to satay as a loyal customer.

July 7, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Brilliant service not 1 question…

Brilliant service not 1 question unanswered highly recommended best service by far 100% 👏 thanx lilly

July 7, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I appreciate the support

I appreciate the support. I had financial difficulties and was unable to pay this months fee. They really listened and understood me. They were able to give me payment options and I’m so happy. Thank you so Chevin for your support.

July 7, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Perfect service in the almost 2 years…

Perfect service in the almost 2 years I’ve been with acorn insurance & granite finance

July 7, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Spoke to a lad called Max he was…

Spoke to a lad called Max he was absolutely fantastic, I was in abit of a panic and he was great help. Gave me some advice on where I could get more help if I ever need it in the future. 10/10 interaction

July 6, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Max was a great help

Max was a great help, very clear and informative. i got all the help i needed.

Thanks

July 6, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Lily & Christine. 1st class!

Lily and Christine was 1st class today! Thank you both for your kind help.

Regards,

Guy Peacock.

July 3, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Spoke to lily who was extremely helpful…

Spoke to lily who was extremely helpful and polite dealt with my query quickly after calling me back as I requested a call back

July 3, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

After a missed payment I was so worried…

After a missed payment I was so worried about late fees and no being insured. After speaking with lilly everything was sorted out quickly and smoothly.

July 3, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I m so happy with customer service…

I m so happy with customer service regarding direct debit details change its quick and easy on phone a great service provided by kristi
Thank you so much

July 1, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Excellent customer service from Lucky…

Excellent customer service from Lucky today, knew exactly what to do and done it really quickly. Thank you Lucky

July 1, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Staff is very helpful specially today I…

Staff is very helpful specially today I spoken to Mr Lucky who listen to my query with patience and help me through out.

June 30, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

The customer support team were…absolutely fantastic.

The customer support team were absolutely fantastic in sorting out my little is especially the young man called Aaron who was so polite and helpful with all the details. He made you feel like a real person and not a statistic.
If you ever need any help please don’t hesitate in reaching out to them as they are very respectful of your situation.

June 29, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Fantastic service.

Katelyn was very kind and helpful. She looked into my query with much understanding and was quite patient with me during conversation. She made me feel at ease whilst discussing possible options available to resolve the issue. I was satisfied with the outcome and problem was resolved easier than I'd thought. This fantastic. I recommend Acorn Insurance to everyone.

June 29, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Will was really helpful

Will was really helpful. Some of the best customer service I’ve had from an insurance company

June 27, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Good customer service

I recently had the pleasure of talking with Granite Finance on behalf of Acorn Insurance, and I must say the customer service experience was outstanding. They communicated clearly, answered all my questions promptly, and made the entire process smooth and stress-free. It’s rare to encounter such a high level of dedication and care in customer service these days. I highly recommend Granite Finance for anyone seeking reliable and friendly support through Acorn Insurance. Thank you for making this experience so positive!

June 27, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Outstanding customer service from Lilly…

Outstanding customer service from Lilly today… very understanding, patient and she dealt with my situation extremely well.

June 27, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Really helpful staff over phone SANAH THANKYOU

Sanah was really helpful ,,,sorted my pfoblem instantly and removed a charge which i should of sort of ingested it ! Fbankyou again sanah

June 27, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

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