I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company's representative Mr. Lucky was very helpful, friendly and professional. He sorted the issues shortly. Highly recommended. I'll love ❤️ to satay as a loyal customer.

Reply from granitefinance.co.uk
Brilliant service not 1 question unanswered highly recommended best service by far 100% 👏 thanx lilly

Reply from granitefinance.co.uk
I appreciate the support. I had financial difficulties and was unable to pay this months fee. They really listened and understood me. They were able to give me payment options and I’m so happy. Thank you so Chevin for your support.

Reply from granitefinance.co.uk
Perfect service in the almost 2 years I’ve been with acorn insurance & granite finance

Reply from granitefinance.co.uk

Reply from granitefinance.co.uk
Spoke to a lad called Max he was absolutely fantastic, I was in abit of a panic and he was great help. Gave me some advice on where I could get more help if I ever need it in the future. 10/10 interaction

Reply from granitefinance.co.uk
Max was a great help, very clear and informative. i got all the help i needed.
Thanks

Reply from granitefinance.co.uk
Lily and Christine was 1st class today! Thank you both for your kind help.
Regards,
Guy Peacock.

Reply from granitefinance.co.uk
Spoke to lily who was extremely helpful and polite dealt with my query quickly after calling me back as I requested a call back

Reply from granitefinance.co.uk
After a missed payment I was so worried about late fees and no being insured. After speaking with lilly everything was sorted out quickly and smoothly.

Reply from granitefinance.co.uk
I m so happy with customer service regarding direct debit details change its quick and easy on phone a great service provided by kristi
Thank you so much

Reply from granitefinance.co.uk
Excellent customer service from Lucky today, knew exactly what to do and done it really quickly. Thank you Lucky

Reply from granitefinance.co.uk
Staff is very helpful specially today I spoken to Mr Lucky who listen to my query with patience and help me through out.

Reply from granitefinance.co.uk
The customer support team were absolutely fantastic in sorting out my little is especially the young man called Aaron who was so polite and helpful with all the details. He made you feel like a real person and not a statistic.
If you ever need any help please don’t hesitate in reaching out to them as they are very respectful of your situation.

Reply from granitefinance.co.uk
Katelyn was very kind and helpful. She looked into my query with much understanding and was quite patient with me during conversation. She made me feel at ease whilst discussing possible options available to resolve the issue. I was satisfied with the outcome and problem was resolved easier than I'd thought. This fantastic. I recommend Acorn Insurance to everyone.

Reply from granitefinance.co.uk
Will was really helpful. Some of the best customer service I’ve had from an insurance company

Reply from granitefinance.co.uk
I recently had the pleasure of talking with Granite Finance on behalf of Acorn Insurance, and I must say the customer service experience was outstanding. They communicated clearly, answered all my questions promptly, and made the entire process smooth and stress-free. It’s rare to encounter such a high level of dedication and care in customer service these days. I highly recommend Granite Finance for anyone seeking reliable and friendly support through Acorn Insurance. Thank you for making this experience so positive!

Reply from granitefinance.co.uk
Outstanding customer service from Lilly today… very understanding, patient and she dealt with my situation extremely well.

Reply from granitefinance.co.uk
Sanah was really helpful ,,,sorted my pfoblem instantly and removed a charge which i should of sort of ingested it ! Fbankyou again sanah

Reply from granitefinance.co.uk
Great customer service from Christine very polite and professional

Reply from granitefinance.co.uk
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.