granitefinance.co.uk Reviews 

1,782
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being exceptionally helpful, polite, and deeply understanding when handling sensitive personal circumstances. Many people note that representatives take the necessary time to listen carefully and provide clear, professional guidance throughout the entire process. Consumers often mention that the dedicated customer service team consistently makes interactions completely stress-free and remarkably smooth. Reviewers genuinely appreciate the prompt support, caring attitudes, and effective practical solutions provided for various payment queries. Individuals consistently emphasize how comforting it is to speak with knowledgeable workers who genuinely care about resolving issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professional, kind, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and supportive representatives who offer... See more

Service

Users describe positive interactions with service, highlighting the friendly, caring, and professional... See more

Payment

Reviewers mention positive feedback about payment, expressing appreciation for the supportive and... See more

Response time

Customers consistently note positive experiences with response time, highlighting how queries are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Liam. Liam was absolutely amazing — kind, caring, professional, and very he... See more

Company replied

Rated 5 out of 5 stars

These guys have been super helpful every interaction ive had with them, would 1000 percent recommend, Lewis was brilliant at helping me with my recent interaction so thank you very much to him.

Rated 5 out of 5 stars

Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day. From Yaa

Rated 5 out of 5 stars

Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1... See more

Company replied


Company details


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4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,782)

681 reviews in the last 12 months

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Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service from Granite Finance today over the phone, and I would especially like to thank Lilian. She was very professional and kind and helped me solve my query with ease, i really appreaciated her help and was very happy at the end of the call. Thankyou for such amazing customer service.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend this company

I can highly recommend this company. I went through a bit of a hard and stressful time and the staff were extremely understanding and helpful! Particularly Marie and David that helped me today.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Quick response or solve my issue very respectfully

Satisfied 😌
I Called on customer line For share my Personal(Financial) issu . Sam picked my call and Solve my problem or help me for future what i need to do .
i appreciate him he listened me and gave me plenty of time to explain my problem. I feel relaxed and thank you acron team for Quick response or solve me problem.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Andrew

I spoke to Andrew . He was extremely helpful , explaining things clearly and dealt with my enquiry in a very professional manner , many thanks

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the customer service representative I spoke with. They were extremely polite, patient, helpful, and professional throughout the conversation. They listened carefully to my issue, explained everything clearly, and genuinely made an effort to help resolve it.

Excellent customer service and a great attitude. I really appreciate the support and would be happy to speak with them again. Thank you for your help!

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Took out insurance through haven paid…

Took out insurance through haven paid my deposit,realizing that I already had insurance with another company I canceled my insurance with haven/ granite finance only to be told yes I will receive a refund in 7 working days this was over 2 weeks ago, how come when they want payment it has to be immediately but to get a refund it takes weeks,my familyare struggling financially and this company is holdingon to people's moneyfor longer than is necessary, I have made a complaint to th FCA this is unacceptable

August 20, 2026
Unprompted review

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