granitefinance.co.uk Reviews 

Awful 2 hours spent on hold no good need more staff on

I spoke with Courtney today. Very professional and caring. Sorted my problem out straight away, would highly recommend

Chloe was absolutely fantastic! Not only was she professional and sorted my problem out straight away she was friendly and made me feel at ease throughout the whole call.

Today I spoke with ben who was fantastic at assisting me with what I needed Ide been off work for a few weeks due to my little girl being in hospital and this lead to me being unable to make my payment on my insurance policy after a quick phone call with ben I was reassured that my policy would not be canceled and that I could spread the cost of this months payment over them remainder of my policy this has really helped take the pressure off at a difficult time for us so thankyou ben for being genuine and understanding and thankyou granit finance for having procedures like this in place to help customer's when they have an unforeseen circumstance 10-10

Customer service are brilliant an they make it stress free ,Top class service 5 stars all the way ,thankyou

I rang to speak to someone her name was Courtney....she was very helpful and understanding towards our circumstances. She stayed with me every step of the way and I felt alot less stressed than I did prior to the call. Thank you

christine was very helpful understanding and patient i’m not the best with accessing technology to start very nice lady she’s credit to granite finance that’s for sure

Fantacics service

It was easy to contact the customer service, and the agent was very helpful and understandable. Excellent.

My experience was very positive in the sense that my query was professionally and promptly dealt with by Lilian. I was very much pleased with the outcome of my discussion on the phone. Keep up the excellent customer service.

Lilian did amazingly with my chat with her. She needs to be promoted as her customer service was exceptional and excellent. Well done Lilian, you made my day.
From Yaa

The agent who helped me was amazing. Very helpful and understanding with a recent bereavement and helped me sort out my missed payment would recommend 100 percent. Flawless customer service and car

I spoke with Christine and the support I received was absolutely fantastic. She helped me with exactly what I needed!

After struggling financially and unable to make payment I spoke with someone who help me relax regarding my situation and helped me with spending the payment over the remaining payments and changing the payment date this was very helpful and appreciated thanks

These guys have been super helpful every interaction ive had with them, would 1000 percent recommend,

Lewis was brilliant at helping me with my recent interaction so thank you very much to him.

Sam been very helpful when I had to change my direct debit details
Very professional and easy to communicate with
Much appreciated

Lillian was very helpful. Thank you very much

She has good customer service

Lillian was top quality great communication very helpful and pleasure to speak to

Sam made my call quicker than I expected and he helped me resolve the problem, 10/10 for him