Greenappleflooring Reviews 

231
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Highly recommended excellent company. Cheapest on Karndean Mark was extremely helpful and knowledgeable about the product. Full size samples received and fast delivery of flooring. Will use again.

Rated 5 out of 5 stars

Haven't got the floor down yet, but that's not Green Apple's job! Everything else has been really good. Excellent customer service (thanks Sally), helpful advice but no 'up-selling' which was apprecia... See more

Rated 5 out of 5 stars

Step one using the website was easy and informative. Step two order some samples which arrived within 2 days. Order placed and delivered three days later! Time given was kept too and the deliver... See more

Rated 5 out of 5 stars

We have just had a Greenapple floor fitted in our new kitchen diner. We chose Conrad 220mm Oak Plank Titanium White Brushed & UV Oiled Engineered (001062) because we wanted a a bleached white boar... See more

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4.9

Excellent

TrustScore 5 out of 5

231 reviews

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4.9

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Rated 5 out of 5 stars

Excellent customer service and beautiful product

Having spent a few days looking for flooring I found Green Apple had the best website by a long way. Easy to navigate and very clear.

I had a couple of questions and used their online chat - I think it was Jeff who answered me. Promptly and with all the information immediately.

When I called to place my order the same man answered the phone. He was extremely helpful and friendly and gave me some great advice as well.

The flooring arrived on time and it's a high quality product, it was all very easy to lay and there were no defects or unusable boards. We've almost finish laying it and it looks beautiful.

All in all a great experience from start to finish and I am already recommending Green Apple to other people.

December 12, 2014
Unprompted review
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Rated 2 out of 5 stars

Disapointing service my boards have been lost.

Telephone call on the day of delivery to state that the courier had lost our boards. An exact replacement is not possible for two weeks. That's is far too late we have contactors booked to fit the boards and have had to make a 2nd choice after many phone calls.

December 9, 2014
Unprompted review
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Rated 4 out of 5 stars

Very good service

Excellent website easy to use. great service from everyone at Greenapple flooring. Was delivered by separate delivery vehicles which I wasn't expecting but received on time, thank you.

November 23, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent quality and brilliant helpfull service

This was the first time we have used Greenapple flooring and the 30m2 of the White oak rustic
oiled on engineered plywood is amazing value for money compared to that available at the major DIY retailers Jeff's response to our email and follow up call was excellent and very helpful with advice .The product was exactly as described and expected with delivery within a couple of days as promised.
All considered from the sample service to the help and advice on choice of product through to delivery we cant fault
Many thanks Greenapple.

November 20, 2014
Unprompted review
Rated 1 out of 5 stars

Poor Service

I ordered samples from Green Apple and 2 weeks have gone by and I still haven't received them. This is despite having an e mailing confirmation from them that they received my order. I ordered samples from two other companies and they arrived within 3 days. Not impressed by the customer service or should I say lack of it.

November 18, 2014
Unprompted review
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Reply from Greenappleflooring

Our sincere apologies, all of our samples are dispatched within 48 hours and are sent Royal Mail first class, please let me know if you would like the samples sent again for you, my direct line is 01702 233 333 or jeffcollins@greenappleflooring.co.uk

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Rated 4 out of 5 stars

Swift delivery of sample

Sample was just as I hoped, great service. Not going to choose this flooring this time but was impressed with the range of tiles on the website.

November 9, 2014
Unprompted review
Rated 5 out of 5 stars

Very good value for money great delivery service too

Amazingly good prices and the driver was extremely polite, very considerate and thoughtful and very helpful too
Haven't installed the laminate yet but looks like a great product
Will definitely be buying from again God willing

November 3, 2014
Unprompted review
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Rated 5 out of 5 stars

Fantastic 'Customer Service'!

I'm going back to Green Apple Flooring as the whole experience when dealing with my Son-in-Law's enquiry, subsequent sales order and installation was outstanding. I am now looking to install one of their products in my 1980's Town House which requires complete refurbishment/modernisation.

October 21, 2014
Unprompted review
Rated 5 out of 5 stars

Excellence in customer service !!

Jeff's customer service was excellent right from the start to order, a credit to the company.
I would have no hesitation in recommending Green apple flooring.
Thanks you for all your efforts.

Harry

October 16, 2014
Unprompted review

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