Needed to call Green Flag when my EV lost power. Turns out it was a problem with the 12v battery. The problem was quickly diagnosed by the Green Flag technician who organised for their partner 911 rec... See more
Company replied
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Review summary
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Call handler (Saiid) was excellent so 5*. But website could be a bit clearer about whether cars older than 16 years can be covered (which they can apparently on personal cover as a specified declare... See more
Company replied
I have just had to use Green Flag Breakdown as I (embarrassingly) locked my keys in the boot! The call centre operator was extremely helpful and professional and organised someone to come out. I was r... See more
Company replied
Clear guidance to start the breakdown policy. Clear explanations regarding the types of cover available. Very straightforward procedure from start to finish - with no dreaded gobbledegook or pages a... See more
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Company details
About Green Flag Breakdown Cover
Written by the company
Green Flag won’t leave you stranded at the roadside. We have over 3,000 technicians ready to help 24/7.
Depending on the cover level you
choose, here are some of the things
you can get with our breakdown
cover:
-
24/7 roadside assistance
-
Cover at home
-
National recovery
-
Onward travel
-
Unlimited calloutsYou may be charged if you call us
out for a repeat problem within
28 days.
Go to our website for more
information about Green Flag
breakdown cover.
Green Flag is underwritten
by U K Insurance Limited
Contact info
United Kingdom
- www.greenflag.com
4.7
Excellent
60K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Green Flag Breakdown Cover
Hi David. We're so pleased you found our service very good, efficient, and well priced. Thank you for your wonderful feedback and five-star review! Rachel
Quick and easy to join
July 14, 2026
Reply from Green Flag Breakdown Cover
Hi Anthony. We appreciate your feedback and are so glad you found it simple to join; thank you for letting us know about your experience. Rachel
Reply from Green Flag Breakdown Cover
Hi Ivan. We're so pleased to hear you received excellent service and found our customer service really good. Thank you for your five-star review! Rachel
I have just taken out Green Flag cover…
I have just taken out Green Flag cover for the first time, and the online application was very straightforward
July 16, 2026
Reply from Green Flag Breakdown Cover
Hi Raymond. We're so pleased to hear that your first experience with us, from applying online, was very straightforward. Welcome to the Green Flag! Rachel
easy to buy on the Internet
July 17, 2026
Reply from Green Flag Breakdown Cover
Hi Maureen. We are pleased to hear that our online purchasing process was straightforward for you. We appreciate your feedback. Rachel
Reply from Green Flag Breakdown Cover
Hi there. We're delighted to hear that you found the process quick and easy, and that our pricing was competitive. Thank you for your positive feedback! Rachel
Great dealThe operator was very helpful and…
The operator was very helpful and managed to get me a fabulous deal. Thank you
July 17, 2026
Reply from Green Flag Breakdown Cover
HI there. We're so pleased to hear that our operator was very helpful and managed to get you a fabulous deal. Thank you for your kind words and the five-star rating! Rachel
Breakdown Insurance quote
Website was easy to navigate. Questions were clear and straightforward. Price comparison was very good
July 16, 2026
Reply from Green Flag Breakdown Cover
Hi Sonya. We're so pleased you found our website easy to navigate and our questions clear. It's great to hear you found our price comparison very good. Thank you for your positive feedback! Rachel
Reply from Green Flag Breakdown Cover
Hi Greg. We're glad you enjoyed our great service. We appreciate your feedback regarding pricing. Rachel
Had to call out Green Flag due to heavy…
Had to call out Green Flag due to heavy diesel leak. Customer service was brilliant and said somebody would be out shortly. Within the hour a local firm was sent out. Took one look and said we would have to be recovered back home (170 miles)as he couldn’t fix it. Rather than doing this Green Flag sent out one of their own technicians who was brilliant and very knowledgeable. He immediately diagnosed a leaking water sensor on the fuel filter which had cracked probably because it had been over tightened during main dealer service. He ordered the part from main agents which obviously I paid for and picked it up the following morning. 30 mins later we were on the road again trouble free. Green Flag technicians are absolutely brilliant but perhaps not the local garages which are sent out. Not Green Flag’s fault as most recovery insurers use a network of local garages. I wish I had taken the name of the Green Flag technician as he deserved to be congratulated! Green Flag would be my choice every time.
July 16, 2026
Unprompted review
Reply from Green Flag Breakdown Cover
Hi there. We're so glad to hear about your positive experience with our service, especially the prompt and effective assistance you received. It's wonderful to know that our technician was able to diagnose and resolve the issue quickly, getting you back on the road. We appreciate you highlighting the expertise of our technicians and your understanding regarding our network of local garages. Your kind words are truly valued, and we thank you for choosing us. Rachel
A Quick Change Over to Greenflag!
After 39yrs with a rival Platinum level loyal paying guest Membership - last month - they showed me “no mercy” and with only 5wks to go, charged a disgraceful fee at my most needy (financially, vulnerable and emotionally) time. I made up my mind there and then to leave, when l almost pleaded with them to be a smidge empathic to my first in 3yrs need of their assistance so that l could go urgently visit my 91yr Dad who had been taken ill. I
hope l never find myself in “that” situation again, but if l do …and l get the same upsetting, unsympathetic responses with no explanation behind his way of thinking or understanding…then l shall continue to hopefully look for any 3hr Recovery Co.
Suffice to say, that chaotic experience has caused more than a tad of anxiety, resentment and most of all dissatisfaction. Soooooo l hope and pray, IF anything happens similar - l won’t get treated like l was. It was all very upsetting but big enough to get me to leave and join here! Hopefully l won’t ever get a repeat experience, from ANYONE !!!
July 13, 2026
Reply from Green Flag Breakdown Cover
Hi there. We truly appreciate you sharing your recent experience with us, and we are genuinely sorry to hear about the distress caused by your previous service provider. We understand how important it is to feel supported, especially when facing urgent personal matters. We are here to support you and hope to provide a much more positive experience. Rachel
Simple quote, good price
The customer care lady, Amy was very professional, explained the cover options clearly and simply.
She was very helpful.
I saved £20 from the quote I'd had from my previous breakdown service.
July 16, 2026
Reply from Green Flag Breakdown Cover
Hi Teresa. We're so pleased to hear our colleague was professional and clearly explained the cover options. It's wonderful that you found her helpful and saved money! Rachel
Change of car on policy.
I needed to change one of the cars on my policy, and I mentioned that I towed a caravan. The person I spoke to at Green Flag was very helpful, and spent considerable time setting up extra cover for when I tow my caravan. Everything was thoroughly explained, with options for me to decide.
July 16, 2026
Reply from Green Flag Breakdown Cover
Hi there. We're delighted to hear that our team member was very helpful in setting up extra cover for your caravan, and that everything was thoroughly explained. We appreciate your positive feedback! Rachel
If only all firms were like this...
If only all firms were like this...
Having to arrange new breakdown cover in a hurry,but with concerns regarding caravan rescue and other issues I was utterly frustrated trying to get information from the other well-known companies. The contact with Green Flag was easily obtained - they rang me back once an operative was free - and we had immediate empathy.My questions were answered and details explained in a friendly but most efficient way and with no stress the deal was struck. It was a totally human encounter and I wish I could meet the gentleman for a drink and a chat. Many thanks. David Churchill
July 16, 2026
Reply from Green Flag Breakdown Cover
Hi David. We're so pleased to hear about your positive experience when arranging your breakdown cover, especially with the caravan rescue concerns. It's wonderful to know that our team provided such a friendly, efficient, and stress-free service. We truly appreciate your kind words. Rachel
Reply from Green Flag Breakdown Cover
Hi Yvonne. We're so pleased to hear that everything went smoothly for you. Thank you for taking the time to share your positive feedback and for the five-star review. Rachel
Reply from Green Flag Breakdown Cover
Hi Ann. We're so pleased you found our online form easy to follow. Thank you for your five-star review! Rachel
Very good service and advice from Paul
July 13, 2026
Reply from Green Flag Breakdown Cover
Hi James. We're so pleased to hear you received such good service and advice. Thank you for taking the time to share your positive feedback with us. Rachel
Excellent Straight forward service
Excellent Straight forward service.
Good customer service with great knowledge and experience from the operator.
July 15, 2026
Reply from Green Flag Breakdown Cover
Hi there. We're delighted to hear you received excellent, straightforward service. It's wonderful to know our operator provided great customer service with their knowledge and experience. Thank you for your positive feedback! Rachel
Reply from Green Flag Breakdown Cover
Hi there. Thanks for the five-star review. We appreciate your kind feedback. Rachel
Been with green flag before
Been with green flag before , had 2 breakdowns and greenflag rescue was with me within 15 minutes each time
July 16, 2026
Reply from Green Flag Breakdown Cover
Hi Paul. It's fantastic to hear that our rescue team was able to reach you so quickly on both occasions. We're always striving for prompt service. Rachel
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