Growatt Reviews 

INVERTER S/N 00CTCG705L FAILED OVER TWO WEEKS AGO INSTALLER CIRCO TECK TELLS ME HE HAS CLAIMED REPLACEMENT AND IS BEING SENT OUT TO ME DIRECT.I HAVE CONTACTED GROWAT THREE TIMES AND AM TOLD THEY HAVE NO KNOWLEGE OF ANY CLAIM BUT DO RECOGNISE THE INVERTER S/N NO 00CTCG705L IS REGESTERED IN MY NAME WHO DO I BELIEVE CAN YOU SORT THIS OUT

My CT Stopped working when my EV installation was done by another company. Remotely the Grow what Tech Carolina identified the issue and sent a new CT. With their support I was able to rectify the issue - thank you!

Service was excellent Lingxuan Yan, engineer was very friendly and very helpful

I have a solar system that has broken down. They say the battery is defective and needs to be replaced. A new battery is coming, I pay an electrician to replace it, it still doesn't work. I contact them again, now it's the inverter that needs to be replaced. I have to pay the electrician. I ask to buy the old defective battery, I have to pay full price for a brand new one.
They demand that I pack the old battery and old inverter in the packaging from the new equipment and coordinate with the carrier when to put it out to him on a pallet.
I'm left with electrician bills, lost production and spent a lot of time completely free of charge on it.
I'm a customer, it's not fair that I have to spend time and money on a defective product
Don’t but growatt product. Bad service

I have a 2 1/2 year old inverter manufactured by them and they don't even sell parts for it anymore. They act like they're helping the environment but they're not. They're providing junk products that don’t last and now I just have to throw it away and the landfills will get full of their junk. I would never buy anything from this company again. Run away from them. They are selfish and don't care about their customers.

One of the worst companies I’ve had to deal with. The engineers refuse to come to your house and try to get you to fix their system remotely despite it being under warranty. It seems beyond them to comprehend that this is their area of expertise and not mine. Rubbish - avoid.

The engineer Owen was very helpful from Growatt and fixed our battery problem and explained the system and app to us which the installer had failed to do . Found them efficient but NOT the installer

After a few emails and no replies at all and no way to speak to a human, I can’t leave anything other than a 1 star. If you need anything beyond the installer like the new firmware, you’re going to be found wanting with no support at all. Best to avoid and go with a company that actually supports their products.

What a joke.

Edit: Of course I actually got a reply to my email off the back of this review. Why push customers to this point before deciding to communicate? Anyway , the reply was non functional and provided nothing of what I asked for. I think these cowboys don’t understand the concept of device ownership. My kit, I can do what I want with it and you do not have any rights to restrict access to hardware that we have purchased outright.

Anyway, got nothing from the reply and no follow up emails to me asking for what I needed once again.

Had an issue with our solar system. Growatt came out and addressed the issue quickly and professionally. Would to recommend them to everyone

I had been having an issue with one of my batteries.

I e-mailed Growatt Customer Service UK last night. I received a response at 10 am this morning, was in contact with an engineer over WhatsApp to try to resolve the issue but we were unable to.

Growatt engineer on WhatsApp said they would need to arrange for an engineer to visit. They asked where I lived and it so happened that the engineer was close and arrived within the next 40 minutes!

The engineer has just left after working on my system for 3 hours and it’s now fixed.

He also diagnosed an installer fault which has been causing me issues with my ShinePhone app and the ability to see the load.

Wow, what amazing customer service. I had a really bumpy ride with the company that installed my kit - they ceased trading and disappeared. It is a massive relief to know that my system is in such good hands under the Growatt warranty!

Customer service at its best. Thank you to the UK Growatt team and the engineer, Lingxuan, who attended. Very professional and hard working.

Thank you!

I had a problem with my Growatt battery and contacted technical support. They were very helpful and tried to fix the problem remotely. Unfortunately that wasn’t possible and I had to have an engineer assess the battery. The battery itself was fine but there seemed to be a problem with the control panel. It was changed and then a system check was done before leaving. So far so good.
The engineer contacted me when he left and gave me an estimated arrival time. He was very polite and mannerly. Excellent service

Got quick help in sweden with newly installed system by clowns..Growatt Germany is now taking over and helping us update it and get it up and running with batteries etc.
First class support.

We were having a problem with one of our storage batteries, engineer from Glasgow arrived on time and quickly resolved the problem, first class service

From 1st contact with growatt they made sure that we were sent the correct information with the problem I had and sent me the part I would need to get it sorted, I can't thank them enough thanks

Operatore disponibile. Ho sistemato tutto in breve tempo.

Green Generation Electrical Ltd installed our first Growatt system last week. There was a small issue with a faulty part on the new battery system causing it to go into sleep mode. I spoke to the guys at Growatt on the phone, and they guided me through a check procedure to see if we could ascertain what was causing the issue. They quickly decided a visit from a site engineer was the best course of action. Owen Gao, from Growatt, contacted me within 20 minutes and came to the site the very next day. We inspected the system together and he diagnosed the issue was a faulty comms port in the battery module. He replaced the part immediately, we put the system back together and it worked straight away. He remained onsite and force charged the battery before checking it was discharging correctly and did not rush off, even though it was a Friday afternoon.
Outstanding service and really helpful, friendly staff. Owen was a credit to Growatt and from the experience we had with their installer support team yesterday, I would not hesitate to recommend Growatt products to our clients again.
Products can be faulty; that's part of life and pretty commonplace. Support like this is far more rare. Thanks for your help guys.

I found the initial contact via WhatsApp ok when we had an issue with our Growatt battery/inverter but once the technician I was talking with wasn’t sure of the issue I got ignored!
I opened a new case and had someone much more helpful who told me how to test some components and once we established there was an issue they arranged for a technician to visit our home.

The technician, Owen was great and called to arrange the visit and got to the bottom of the issues straight away.

We had our Evergreen solar system installed one and a half years ago. I noticed our battery in the system was not charging. After contacting Evergreen and few online investigation and photos of the battery etc. sent to them nothing corrected the fault. After a month they sent Owen Gao from Growatt to sort the problem. He quickly identified the problem and confirmed that the battery is ok but the inverter is the one faulty. Since he had to order a new inverter it took 1 more week and Owen returned with the new inverter and fixed it. Now everything is working properly again. Owen is a polite, friendly and a knowledgeable engineer and I recommend him to any one. Thanks to him and Growatt, now the system is full operational. 🙏🏼