GUESS Reviews 

Has anyone actually ever received an order made through the Guess website? I ordered a handbag in the sale over a month ago without reading the reviews first and never received it. Once the bag got to the Evri depot all tracking stopped. Really disappointing and Guess need to sort out its logistics when it comes to shipping and ensuring the customer receives their item.

Terrible delivery service been waiting 2 weeks still nothing.

Appalling service. Think twice before ordering with Guess. Since placing an order over 4 weeks ago, its just been a one error after another. Customer services provide no help at all; their procedures are outdated and unhelpful, with no regard for their carbon footprint or costs. Much of the issues relate to them using Evri as their courier service. Delivery times are ridiculous, and if your parcel doesn't arrive, Guess are unprepared to re-issue the order or refund. I therefore placed a replacement order (on the advice of Guess) some 2 weeks after the original order. A subsequent 2 weeks have now passed with no indication as to when my order will be received. Hopeless!

In addition to my last review…
- at least 7 times i asked them to fix the address as it was half my new address and half my old one
- Everytime i spoke to them they assured me that the address was now correct even tho i could see on evri’s tracking it was wrong
- asked for a refund at one point because it hadn’t even left the warehouse according to their tracking, was told this was not possible because it already left
- ordered the item on 24/12/24 today the item got to the uk, address had changed but completely wrong and i was told if it went to the wrong address i wouldn’t get my money back
- spoke to someone else tonight to be told… my address was never amended, could never be amended after at least 7 times of being told they had amended it. Also tonight they have told me I can cancel it before it gets to me and I can get a refund.

Absolute liars!! I hope I do actually get my money back although looking through these reviews I am sceptical, but I screenshotted everything and will be raising a dispute through paypal if I don’t. I will never buy from guess, again. Even if another company is selling it. Absolutely shocking and disgraceful service.

Lovely jewellery but awfully made , diamond fell out of ring within 2 days & big stone on bracelet fell out within a week!
Told customer service, sent photos ect , they said either return it but I’ll have to pay for fees or 15% money back!

Abysmal service - very delayed delivery. Does not refund items after returning. Had to file a claim with Paypal. This company is a joke.

I bought and returned a jacket , over a month later I'm still fighting for my refund it's now Jan 1 and still waiting. They are saying the jacket hasn't arrived at the warehouse. I'll never buy from guess again , what a headache

Bought shoes from Guess SA website on 2Dec 2024..biggest mistake of my shopping life😿.On the 10th of Dec the order was still on processing,very shocking thats when I started to call them.They then marked it as completed and said its now handed over to their courier Aramex which is another nightmare.20Dec there is still no delivery from Aramex ,worse I couldn’t even get tracking coz the number was not found.I asked for a refund , till today my refund hasn’t been received am still doing back and forth calls..That time they sell expensive clothes but cant even fulfill the delivery nor process a refund

My product never arrived after purchasing online from this store. After calling multiple times, they claimed that the purchase has been lost by Evri, when it never left their warehouse. For those who need advice I suggest applying for refund online and after 14 days if the item or refund still hasn't come, call your bank to ask for chargeback from this company or you might not get your item or money back. Hope it helps

Placed an order but it didn't arrive? Guess said it was with Evri the courier company but it wasn't. Then Guess said it never left their warehouse? Then Guess said it was 'in transit?'
As nobody seems to know anything in this company I requested a refund and was told "no wait until you receive the order then return it!"
Unbelievable the arrogance! Considering they can't even tell me where the order actually is??
Forget about phoning them as you will not get an actual human being!

If I could give them an absolute zero I would... bought product ... email said was confirmed 7th december... 2 days later got another email saying it was shiped ... should be here in 5 to 7 days ... emailed them no reply ... called them took them an hour to pick up .... they lied again and said it's on its way ...
Now dec 20th ..... gls courier confirmed they were never notified to pick it up and it is not shiped ... canceled my other ... they ruined a little girls christmas

I had a terrible experience with a Guess call center agent named "Victor" from the California call center who was extremely clueless, rude and accusatory in his tone instead of being helpful. Guess had not processed my points for a purchase made last month and he falsely claimed that there were several accounts and that the points were going into the wrong account and suggested this was my fault when in fact, I only have a single Canadian account. He frustrated me so much as he was not offering any solutions that I asked to speak to a supervisor. When I asked him what he would do to fix this issue he simply said "nothing" as he was more than happy to pass the buck to his supervisor to do all his work for him. Worst customer service on earth. Stay away from Guess. I am an Elite member but yet the loyalty looks like it is only one sided.

Would give minus stars if I could , guess are the worst online shopping experience ever , ordered 5 items did not receive one of them. Evri who they use are useless list them all but guess will not except this although they have had countless emails stating this , all I get off guess is the parcels may turn up , been waiting 4 weeks and still no goods or refund , first time shopping here and definitely the last , look at the reviews before you buy off these as they are the worst company ever

I recently visited your store and was disappointed by the attitude of your staff. They were extremely rude and unprofessional, which made the shopping experience very unpleasant. I expected better customer service from a brand like Guess. I hope you address this issue and ensure better training for your employees to improve customer interactions.

I would like to express my great dissatisfaction with the service I have received. Unfortunately, I made an error in my email address when placing the order and contacted the company immediately to correct the information. However, I was informed that changes could not be made once the order was placed, which I find difficult to understand.

Additionally, I requested to receive a mobile notification when my order arrived, and was told this would be noted. Unfortunately, I did not receive any notification, and when I contacted customer service again, they had no information regarding my issue.

I am now forced to go through the process again, and I feel that I am not receiving the necessary assistance. I find it unacceptable that customer service has not been able to resolve my problem, and this has resulted in a very poor experience. Due to this, I will not be shopping with you again.

I hope you take this into consideration and improve your customer service moving forward.

After receiving a beautiful watch yesterday I was disappointed that the box it arrived in was extremely badly damaged ripped ect.
This was a gift. The main box was big enough for a bag to be packaged in hence why the box belonging to the watch was extremely damaged.
So I emailed guess yesterday evening straight after I received it saying how it arrived and why didn't it have bubble wrap of even a outage box smaller for obviously safety reasons.
The response I got this morning was go to a guess shop to get a box. Now I live at least 20miles from a guess store. The point is I purchased this online so I don't have to travel I don't drive.
I have being a guess customer for years. And I will never be again after this.
I will be returning the watch and getting a refund.

Frustrating Experience - Disappointing Customer Service
Unfortunately, due to the ongoing Canada Post strike, I have not received my package. The item was a holiday gift, and the delay has caused significant inconvenience.
When I contacted customer service, I was told I could either wait for the strike to end or reorder the item at my own expense, effectively paying twice. This response is unacceptable. As a customer, I expect a better solution, such as replacing the order or offering a refund/store credit.
Disappointed with the lack of support, especially during the holiday season. I hope Guess takes responsibility for this issue and improves their customer service in the future.

I would give 0 stars at all..
Customer service and shop it's just a nightmare. I ordered pants and a blazer, + I got a bag as a gift. Ok, happy... money has been taken from my account.
I just got an email that one item has been shipped, so there is no gift, pants, extra apology email, or anything else.
I contacted them, and they said the items weren't unavailable. They still shipped my half order, which I don't need anymore if they can't ship the entire order.
The issue is that they sell unavailable items online after cancelling your half order with no notice.
The return process is long, and my money is still flying somewhere in their accounts. It is absolutely the wrong service.
I do not recommend it at all...

Most uncomfortable boots ever!! I would feel better, if I walked barefoot on the rock. Really bad value for money..
Model: Joya studded combat boots in black color, don' t recomend.

Purchased 2 matching suitcases for my wife last year and was yet to use them until last week. From the the journey from the bus stop to to the main entrance at Gatwick a wheel came off both suitcases rendering them useless. When we picked the wheel up the small metal axle burnt my hand and you could see that this was the fault as it had melted through the wheel holder. Contacted customer services who stated they had 2 years warranty but couldn't help as we didn't have the receipt. My wife's wardrobe is completely Guess and a small fortune spent with them over the years. Looking at other reviews their response shouldn't surprise me.