Hatmeo Reviews 

514
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, most reviewers had an average experience overall. Customers consistently praise the customer service team for being prompt, professional, and courteous. Many appreciate the team's helpfulness in resolving various issues, including duplicate orders and initial sizing problems. Reviewers often highlight the company's cooperative approach and willingness to find agreeable solutions. However, some people were dissatisfied with product quality and sizing. Many customers reported receiving items of inferior quality, not as pictured, or as cheap knockoffs. The return policy is also a significant concern, with several consumers facing difficulties returning products, especially to China, or being offered minimal refunds. Sizing was a frequent issue, with many finding products ran extremely small.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing significant dissatisfaction... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing dissatisfaction, citing poorly made... See more

Order

Customers had ambiguous experiences with order, with some reporting issues with incorrect sizing, receiving... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Return policy

Customers consistently express dissatisfaction with the return policy, often finding it impossible to return... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more

Rated 4 out of 5 stars

the sonic toothbrush failed after two months use ie charging the unit failed I informed HATMEO who initially I had some resitance to comming to the party with a replacement unit. we have worke... See more

Rated 5 out of 5 stars

I would like to express my great gratitude to your company for the speed with which you delivered the ordered goods to me. However, due to my fault, I did not take it by mistake, for which I apologi... See more

Rated 5 out of 5 stars

I ordered 2 bra/camisoles. Unfortunately, I needed a larger size. The quality is superb. Very silky and well made. I would recommend this product highly to anyone. Order a size larger since they... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.4

Average

TrustScore 3.5 out of 5

514 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(514)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

Total rip off

Shocking. The bras are nowhere near sizing advertised. The return process is non-existant. Paid $124 - the offer a $10 credit. They claim it is too expensive to return. My 2nd bad experience with them
AVOID AT ALL COSTS.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

The bra offers absolutely no support

The bra offers absolutely no support, is made of very flimsy and cheap material. The company then makes is very difficult to return the product. I paid $59.80 for the bra and $5 was added at the checkout even though it said free delivery. When I tried to return it, I was offered first $5 refund to keep the bra, then $6, then $7 until it got to $9 with each request to return the bra and get full refund as stated on Hatmeo website. Finally, when I insisted on returning it, I got an address in Shanghai, was told that $14 was for delivery and $5 for insurance, and I will get back $45 once they reeive it. The cost od sending it back to China and the uncertainty of getting a refund at all made me hesitant to spend more money on this cheap product. Overall very bad customer experience and total waste of money. I will never buy anything from this company, not worth the hassles they put you through when you are trying to return the cheap product.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase anything from this company

My husband purchased two of the sonic tooth cleaning systems. They are clearly not as effective as our current toothbrushes. Their return policy requires the product be returned within 30 days of delivery. When I attempted to follow their published return policy I received the same answer as others reported. They would not share the return address and they offered $7 for a $92 purchase, with the explanation that (1) it will be too expensive for me to return to their international address and (2) it may get lost in transit. When I again insisted they send me the return address, they offered $8 but still no address was forthcoming. It's been days since I declined that and requested the return address again but no reply is forthcoming. Their email responses are several days after my inquiries and now the 30 days has passed, but I'm still trying....

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

The bra was not accurate to the size in…

The bra was not accurate to the size in Label. It has to be sent back to China, so all they want to give me is $3.00 for a $40 purchase. They should not be able to be in business. Never buy from China. Always American made. Won't happen again.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money - it’s a con. These bras are terrible quality and nothing like the picture. I am trying to return them - cost over $100 aus dollars and this is the response I got “ We understand your desire to return the item.

However, in cases like this, the cost of return shipping can sometimes exceed the item's original price. Furthermore, we are unable to issue a refund if the return shipment is lost in transit. To provide a satisfactory resolution while avoiding these risks, we propose a compromise of $8 to close this matter”.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. The sizing is totally wrong i ordered XXL and XL both way too small and they just don't fit around your body, and i am not a large person. I paid $95 and they say refundable, but it is not.
Asking for a refund was not forthcoming, an $8 refund and voucher for $40 - why would i want to buy more of these? have to chalk it up to checking reviews before i buy anything again. BEWARE do not buy this product.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

I've been had!

I've been had! Wish I'd had the good sense to read the reviews of the company before ordering. Like others I received inferior bras, nothing like expected. Was given the same run around when trying to do a return, I did finally get an address to return the items ( in China), but postage was expensive and then the items had to be approved for refund. Who's to say they wouldn't find fault with the product and refuse a refund. Decided to cut my losses and accept an $8 refund and told them to keep their $30 voucher.
This girl has had her lesson in 'buyer beware'.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Australians Beware

I paid $65 Australian dollars for a bra that is not the normal fit for a larger cup. It looks like a teenagers bra. No support . BEWARE because I live in Australia they do not accept returns and wanted to refund me $5. In their refund policy I cannot find where it states if you order from overseas there is no returns no refunds.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

This bra was a scam

This bra was a scam. Poor quality and over priced. The company refused to provide a return address and kept bullying me to keep the rubbish and offered a tiny refund. Avoid this company like the plague!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Bad product Hatmeo ultrasonic brush…

This ultrasonic brush has very soft vinyl bristles that don’t clean anything. I put a stain on my teeth to see where it would remove plaque or food particles and it didn’t do anything. I would not recommend this product is not worth the money and if you want to return it, you have to return it back to China and pay for that yourself DON’T BUY THIS PRODUCT. in my opinion, it is totally worthless and waste of your money.

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

Too difficult to return goods

Because of the UK reference on the website, I thought this was a UK company, but discovered too late that it's Hatmeo from China. When I tried to return the 2 pairs of shoes costing nearly £60 I had ordered in my correct size but which were about 2 sizes too big, they said the cost of shipping to return them was so expensive (because they insist on using expensive tracking postage) I should keep the shoes and accept a £3 refund. I have since had a lot of communication with them, but have not been able to make any headway. If I wrote a good review they would give me a £20 voucher but I can't do that because I do not think they are a good company and I will certainly never buy anything from them again.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

The delivery was on time

The delivery was on time. Correspondence was good. I have since contacted the supplier as unfortunately one of the masks was damaged in transit. They were very helpful and have arranged a replacement with no fuss.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Expression of my gratitude

I would like to express my great gratitude to your company for the speed with which you delivered the ordered goods to me. However, due to my fault, I did not take it by mistake, for which I apologize once again.
I would like to thank you all the more for the kind approach of your customer service, when you reacted as you did and offered to send me a new shipment, which, of course, I accept with pleasure and once again highly appreciate your flexibility.
With warm regards, Miroslav Lysina, Chlum u Třeboně 243, 378 04 Czech Republic.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service,
Servizio ottimo e veloce

we have received it very quicly, product perfect and hight quality.
Consegna velocissima, prodotto ottimo e servizio assistenza eccellente

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Shoes!

Great product, very happy with the shoes, very good quality 👌
Customer service is excellent too.
Would thoroughly recommend. 😊

July 21, 2025
Unprompted review

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