Hatmeo Reviews 

516
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent customer service, noting prompt, professional, and courteous interactions. Many people appreciate the support team's helpfulness in resolving issues like incorrect orders, sizing problems, or duplicate purchases. However, some customers also noted significant issues with the return policy, often finding it difficult to send items back, especially internationally. Many reviewers expressed dissatisfaction with product quality, describing items as inferior, cheap, or not matching online descriptions. Additionally, a recurring concern is inaccurate sizing, with many finding products run extremely small compared to standard sizes.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant dissatisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting issues such as... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the top-notch support, quick... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult or impossible... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They communicated well. I am not a knowledgeable computer person. Was finally able to pay the shipping for a larger size. Hoping it will arrive soon and fit.

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more

Rated 5 out of 5 stars

I ordered 2 bra/camisoles. Unfortunately, I needed a larger size. The quality is superb. Very silky and well made. I would recommend this product highly to anyone. Order a size larger since they... See more

Rated 5 out of 5 stars

I would like to express my great gratitude to your company for the speed with which you delivered the ordered goods to me. However, due to my fault, I did not take it by mistake, for which I apologi... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

516 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(516)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Shoes!

Great product, very happy with the shoes, very good quality 👌
Customer service is excellent too.
Would thoroughly recommend. 😊

July 21, 2025
Unprompted review
Rated 4 out of 5 stars

Good service but shoes very undersized

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but unfortunately still too small. Note the recommendation to order larger size.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with my shoes

Delighted with my shoes. Wanted a flat pair of shoes for summer wear at work. They are ideal, comfortable, attractive and lightweight. I would go up a size if you have slightly wider feet or your feet tend to swell in the hot weather. Excellent customer service. Highly recommend.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Shoe order

I ordered some shoes from this company and was advised at point of ordering that I would be better off ordering a larger size,which I did. Unfortunately, they were still too small but with no problem, they will be replaced with a larger size with me just covering the extra postage. I can keep the original purchase!

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Wrong shoes replaced swiftly with correct shoes

Initially they sent the correct shoes I ordered but they were too small for me to slip on. After exchanging several emails they sent me a new pair in a larger size if I paid the postage. Well made and very comfortable; happy customer.
Would recommend.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Return Shipping Insurance

Return Shipping Insurance was included with my Hatmeo purchase. I highly recommend this in case you have any returns.
Customer service at Hatmeo is excellent in communication, and making sure you are a satisfied customer.
Sincerely,
Mare

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

we ordered the wrong size bra when I…

we ordered the wrong size bra when I emailed company to exchnge for different size I was asked for order number and couldn't produce one, the person I had been in contact with told me to check my spam or deleted emails...no luck so I really didn't have anything to go onas far as tracking, after a few emails back and forth patience payed off and hatmeo was able to track down order and would replace for right size for just the shipping cost and won't have to return and bear cost of returning item

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased 6 bras in February

I purchased 6 bras in February. The bras were not as advertised and I immediately started a return process through their customer service. I spent $151 and customer service offered $40 and to keep the bras. That was unacceptable so I wanted to return the bras for a full refund. I had to send the bras back to China where they have been in China Customs since 4/21. The last offer to satisfy my return was $14. Don’t purchase anything from them as they have no US address for returns and they just take your money. I’ve now spent $151 plus $70 to return to China. Unscrupulous company and I will report them to the Federal Trade Commission.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very Good Orthopedic Walking shoes.

I bought a pair of orthopedic walking shoes. They appear to be well made and sturdy. Very comfortable to walk in. Size estimates seem to be slightly on the small size; I would advise ordering a size (or half size) larger. The 10.5 (UK) size felt like a 10. Company Support were helpful and prompt.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Shipping was a lot faster than I anticipated which was a treat. Size information by phone was reliable. Bras are very comfortable, no back fat showing which is awesome! Bras launder well, and I hang to air dry.

June 7, 2025
Unprompted review

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