My order was taking longer than expected but within minutes if being made aware of the delay they contacted Royal Mail and the cigars were delivered the folliwing day. Havana kept me updated on the ac... See more
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Review summary
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Great website. I buy cigars for a friend and I have no idea what I’m looking at. But the Havana website is so comprehensive I’m always confident my friend will enjoy the product. And he does :) Super... See more
I've used Havana House for a few years now for premium cigars and never, ever had an issue. The care that goes into packing the product and the speed of the delivery is excellent. Not only do they hav... See more
The selection available is wide and varied. As someone coming back to cigars for the pleasure of the moment I am enjoying finding new and old favourites. Delivery is quick and easy. Information... See more
Company details
Written by the company
Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.
Contact info
52 Royal Windsor Station, SL4 1PR, Windsor, United Kingdom
- 02038 840006
- customerservices@havanahouse.co.uk
- www.havanahouse.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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Kept well informed on order progress…
Kept well informed on order progress and product was received well packed. Great quality and will definitely be using again.
August 16, 2026
Came on time perfectly packaged and my…
Came on time perfectly packaged and my friend who I brought it for his birthday really enjoyed it
August 9, 2026
Great price and delivered the next day…
Great price and delivered the next day if ordered within a certain timeframe. Great service, I have used them twice and will be a repeat customer in the future.
August 14, 2026
I will never get over the…
I will never get over the responsiveness of Havana House. I order in the afternoon and am smoking my selection the following day.
August 9, 2026
Great service on good prices
Great service on good prices
Really professional and reliable experience
Fast delivery service as well
Great job
Thank you team
Dimo Dimov
August 9, 2026
Easy to order
Easy to order. Good communication on the order which was despatched quickly and well packaged
August 8, 2026
A great place to buy your tabbaco
A great place to buy your tabbaco! I have been using them for over 4 years now. They have a great selection and great prices. They do cigars and speciality spirits for when you want to treat yourself or someone who knows about nice things!
Definitely a business that you can trust.
They have great customer service and if you ever need advice they are there via telephone.
I have recommended to several of my friends and family who have also been very impressed by the products and the service.
Many thanks to all of the Havana House team.
August 7, 2026
Perfect service thank you x
August 14, 2026
Great Selection, Better Service
I don’t buy from HH nearly enough…but when I do they always hit the spot. Prompt delivery and great comms, what’s not to like
August 14, 2026
Arrived within a couple of days
Arrived within a couple of days, well packaged, undamaged, good product.
August 14, 2026
A first class choice of pipe tobacco…
A first class choice of pipe tobacco with delivery second to none. I always look forward to spending time searching and discovering new products.
July 22, 2026
Quick delivery and timely updates on…
Quick delivery and timely updates on the tracking
August 13, 2026
Prompt delivery.
August 12, 2026
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