My order was taking longer than expected but within minutes if being made aware of the delay they contacted Royal Mail and the cigars were delivered the folliwing day. Havana kept me updated on the ac... See more
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Review summary
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Great website. I buy cigars for a friend and I have no idea what I’m looking at. But the Havana website is so comprehensive I’m always confident my friend will enjoy the product. And he does :) Super... See more
I've used Havana House for a few years now for premium cigars and never, ever had an issue. The care that goes into packing the product and the speed of the delivery is excellent. Not only do they hav... See more
The selection available is wide and varied. As someone coming back to cigars for the pleasure of the moment I am enjoying finding new and old favourites. Delivery is quick and easy. Information... See more
Company details
Written by the company
Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.
Contact info
52 Royal Windsor Station, SL4 1PR, Windsor, United Kingdom
- 02038 840006
- customerservices@havanahouse.co.uk
- www.havanahouse.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 1 week
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Arrived within a couple of days
Arrived within a couple of days, well packaged, undamaged, good product.
August 14, 2026
A first class choice of pipe tobacco…
A first class choice of pipe tobacco with delivery second to none. I always look forward to spending time searching and discovering new products.
July 22, 2026
Quick delivery and timely updates on…
Quick delivery and timely updates on the tracking
August 13, 2026
Prompt delivery.
August 12, 2026
Great service and great product as…
Great service and great product as always, highly recommend! thanks again guys 👍
August 10, 2026
Best online experience
Would like to say Havana House is one of the best online sites I have ever ordered from. Everything was so easy, lots of information and help. Kept up to date from order to delivery, amazing. My purchase is a gift for a friend and as yet to be smoked, I have every confidence it will be enjoyed.
August 7, 2026
For those moments of pleasure and time
The selection available is wide and varied.
As someone coming back to cigars for the pleasure of the moment I am enjoying finding new and old favourites.
Delivery is quick and easy. Information at every step.
August 13, 2026
Excellent company to buy from with a…
Excellent company to buy from with a large selection of quality products and super fast delivery!
August 13, 2026
Premium Cigar - Below par Customer Service
Ordered 2 grand monarch Hiram.and Solomon cigars for myself and my brother. We normally get the normal monarchs from H&S and have always found them to be exceptional for.the price. Wanted something special as well always commemorate some fallen brothers every August, this being a 20yr point for us, wanted something a bit more special, hence, the Grand Monarchs. Initially excited with the gift box and aroma, and smoked them the same day they arrived (in a humidor as soon as they were unwrapped) my cigar was not good, draw and burn was all over the place, cigar started falling apart halfway down and only took 45 mins to smoke, ive never smoked quicker than my brother! His was exceptional, good draw and burn, lovely flavour profile and took the exact time to smoke that it was meant to. Initially sent a complaint to Havana House to get a generic, should've stopped smoking and sent it back.... yeh had it been any other day possibly, This was my first, and last time using Havana House, usually use Cgars as have never had any issues with there orders of the same brand cigars, and their customer service is head and shoulders above HH.
August 4, 2026
Very quick delivery fantastic cigars
Very quick delivery. Cigars a good price and packaged really well.
August 6, 2026
Always quick
Always quick, always well packed. Could do with fewer emails every time I order but otherwise great
August 13, 2026
Great website & amazing product selection
Great website. I buy cigars for a friend and I have no idea what I’m looking at. But the Havana website is so comprehensive I’m always confident my friend will enjoy the product. And he does :) Super fast delivery. Fantastic customer service xx
August 1, 2026
All good.
Always delivered very quickly.
Always the correct product.
Competitive with price.
All round, very happy with the company.
August 12, 2026
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