I always book my own travel, but decided to go 'old school' again, and am so glad I did. Dora was my Agent and because I am time poor we did a bit thru' email. I gave her criteria and she came up with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always our regular travel agent Gemma at the bury st Edmund’s. Branch booked our holidays for us as she has done for quite a few years now, even if she is not available we get fantastic service fr... See more
Jemma guided us through the process with great support and product knowledge going the extra mile to complete our transactions even though it went beyond her scheduled hours. Excellent service
Gemma was patient and very helpful with our requirements so much so we have booked 2 fabulous holidays with her on our visit to the bury st Edmunds branch, can’t recommend her enough.😎 G&J Hall
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43b Cornhill bury, IP33 1DX, Bury St Edmunds, United Kingdom
- 01284606559
5.0
Excellent
832 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faultless
Faultless - Katie and Aimee have been fantastic .Both helping us with our holiday .
It got very complicated and they both made it easy for us ...
They were brilliant !!!
March 26, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review, we are so pleased you have got your holiday sorted!
The service was excellent
The service was excellent, friendly and very helpful. Karthyn was so kind and helpful and made our booking so easy. It was a very pleasant experience
March 13, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Great service
Very helpful giving the time and help for me to make a successful booking
March 14, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
We always find Hays travel so helpful
We always find Hays travel so helpful. Mum and I book a week away together each year and they are so great with providing advice on where to go, and our trips so far have not failed to be wonderful. Thanks to Danielle and Belinda in the Bury St Edmunds branch 😁
March 8, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
A very comprehensive service
A very comprehensive service. We're quite awkward customers with some difficult wants and we were catered for perfectly.
March 2, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Top quality service
The staff at the Bury St Edmunds branch were very helpful and found us exactly what we were looking for. No hassle and simple booking. Thanks once again.
March 1, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Gemma has been booking my holidays for…
Gemma has been booking my holidays for more years than I can remember so although I don't live in BSE I happily travel to see her.
As usual she did a great job dispite the Newmarket rep not turning up as arranged
March 5, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Very honest and straightforward
February 23, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Very friendly staff and Gemma was…
Very friendly staff and Gemma was attentive and knowledgeable, very nice experience.
February 17, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Katie is so very helpful nothing is…
Katie is so very helpful nothing is ever to much
We alway come out feeling we’ve had all the help we have needed
Lovely lady
Very professional
Kind reguards
Janette Callcut
February 26, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
I can’t thank Katie enough for all her…
I can’t thank Katie enough for all her help to arrange our holiday. She went above and beyond. I really can’t recommend her and Hayes enough. THANK YOU so so much.
February 24, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Great team and great service …
Belinda was very knowledgeable and helpful and very quickly found us a great holiday to look forward to. Katie was also very helpful when it came to booking. Really kind and friendly team, we always book with Hays Travel ❤️
February 24, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
I found booking with Hays has been very easy
I found booking with Hays has been very stress free. Call backs when agreed. All questions were answered within a very reasonable timeframe. Katie has been very helpful, cheerful, respectful, and very supportive and understanding of our holiday needs, as we are a party of 12 with 2 younger children and 1 with severe autism. I would definitely recommend. Thank you so much for all your help.
February 22, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
It was easy to book and it actually…
It was easy to book and it actually cost me £500 less than what I had found myself. Great service.
February 21, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Aimee was very efficient and a pleasure…
Aimee was very efficient and a pleasure to deal with.
February 14, 2026
Reply from Hays Travel - Bury St Edmunds
Thank you for leaving a kind review!
Reply from Hays Travel - Bury St Edmunds
Thank you so much for taking the time to write us a 5/5 review we hope you have a wonderful holiday
Great service
Great service. Excellent service from experienced staff. Happy to accommodate wherever possible. Nothing too much trouble.
February 14, 2026
Reply from Hays Travel - Bury St Edmunds
Thankyou so much for our 5/5 review and for booking with us again. We hope you have a wonderful time in Cyprus
Belinda was extremely patient and kind…
Belinda was extremely patient and kind in organising our trip.
February 15, 2026
Reply from Hays Travel - Bury St Edmunds
We really hope you have a great holiday to Japan thankyou for taking the time to write us a 5/5 review
We had great help finding the right…
We had great help finding the right destination where we had not gone before with 27 degree temp and where we have not gone before.
February 8, 2026
Reply from Hays Travel - Bury St Edmunds
Thankyou so much for always booking with us Mr & Mrs Visana we hope you have a wonderful holiday
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.