Hays Travel - Garforth Reviews 

563
TrustScore 5 out of 5

4.9

39 Main Street, LS25 1DS Garforth, GB


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Rated 5 out of 5 stars

What a lovely travel company! I went to look (and book) a week's break and spoke with Danielle at the Garforth branch. Danielle was really knowledgeable and very patient. She looked at various options... See more

Company replied

Rated 5 out of 5 stars

We visited the Garforth branch and yesterday to book our summer holiday and were very happy with the experience. We had a specific set of requirements and Danni was very helpful and friendly an... See more

Company replied

Rated 5 out of 5 stars

Natasha was a wonderful person who I saw,at the Garforth Branch in Leeds, and had so much time to find me the right holiday destination flights and hotel. Trying all different combinations to get me... See more

Company replied

Rated 5 out of 5 stars

We had , had river cruise cancelled because of low river levels so went to hays to see if they could help they found us the p and o cruise that fitted us perfectly.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 39 Main Street, LS25 1DS, Garforth, United Kingdom

  • 01138275429

4.9

Excellent

TrustScore 5 out of 5

563 reviews

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4.9

All reviews

(563)

124,458 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service, as always

Hays are really helpful, knowledgeable and friendly and when arriving at my Garforth branch, there is always a warm welcome from all the staff. It's a pleasure to book a holiday knowing you are in capable hands.

April 5, 2025
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Reply from Hays Travel - Garforth

Thank you for the lovely feedback Christine. It is an absolute pleasure to have you as one of our regular customers. We are very lucky to have you trust us when booking your holidays : - )

Rated 5 out of 5 stars

very efficient service from rhianna

very efficient service from rhianna

April 6, 2025
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Reply from Hays Travel - Garforth

Thank you for the great feedback - It was a pleasure booking your holiday - I hope you are looking forward to it : - ) Rhianna

Rated 5 out of 5 stars

Friendly with experience

Friendly and very helpful staff who displayed good knowledge of destinations and tailored our booking to suit us.

April 2, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely review, it was my pleasure to help you find your next adventure I'm sure you will have a wonderful time. Thanks Natasha

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

March 28, 2025
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Reply from Hays Travel - Garforth

Thank you, it was lovely to see you both. Another cruise to look forward to. Thanks Natasha

Rated 5 out of 5 stars

The young lady who deal with me was…

The young lady who deal with me was lovely! Very helpful & found me a great deal! Nothing was too much trouble

March 13, 2025
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Reply from Hays Travel - Garforth

Thank you, was lovely to meet you I'm sure you will have a lovely time. Thanks Rhainna

Rated 5 out of 5 stars

Natasha is very well organised and she…

Natasha is very well organised and she remembered when I booked for my mother who is 91 to come to Australia two years ago

Which made this booking easy as I live in Australia.

March 15, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely review, it was my pleasure to get mum sorted to come back to australia. I hope she has a fabulous time. Thanks Natasha

Rated 5 out of 5 stars

Very friendly and helpful and did…

Very friendly and helpful and did everything to get the right taylor made holiday

March 8, 2025
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Reply from Hays Travel - Garforth

Thank you so much for the lovely feedback I am really pleased I manager to get you booked. I look forward to hearing all about it when you are home - Natasha

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff

February 25, 2025
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Reply from Hays Travel - Garforth

I am really pleased you had a good experience whilst visiting our store. Thank you for the lovely feedback - Natasha

Rated 5 out of 5 stars

Excellent Customer Service from Natasha…

Excellent Customer Service from Natasha , Deputy Manager. Patient & Helpful. First time have used Garforth Branch & it won’t be the last.

February 26, 2025
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Reply from Hays Travel - Garforth

Thank you so much for your lovely feedback, it was lovely to meet you both. I'm sure you are going to have a fantastic time. see you both very soon. Thanks Natasha

Rated 5 out of 5 stars

Happy Customer. Thank you.

The lady that served me was so helpful and friendly. She advised about the weather and best time to travel. She seemed very knowledgable.

February 25, 2025
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Reply from Hays Travel - Garforth

Thank you for booking with me, I'm sure you will have a fab time.Thanks Danielle

Rated 5 out of 5 stars

Very knowledgeable and friendly staff

Friendly staff in Natasha whose knowledge and advice helped us in booking our first cruise with them. Also Rhianna who was very helpful and friendly in completing our booking. Would definitely recommend and return for future bookings.

February 13, 2025
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely feedback, was lovely to meet you guys. Thanks, Rhianna

Rated 5 out of 5 stars

Great service.Natasha is the…

Great service.Natasha is the best,always polite and helpful.

February 13, 2025
Unprompted review
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Reply from Hays Travel - Garforth

Thank you Derek for your kind review, I'm sure you are both going to have a fab time in greece. Thanks Natasha

Rated 5 out of 5 stars

Girls at the Garforth office…

The girls there at the Garforth office are friendly, helpful and did there very best to get exactly what we were looking for

February 4, 2025
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely feedback, was lovely to meet you! Thanks, Rhianna

Rated 5 out of 5 stars

Holiday booking

Very helpful staff at the Garforth branch. All staff bring ideas and tips for making holiday bookings easy and seamless. Always pleasant and would recommend, nothing too much trouble.

January 30, 2025
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely feedback, it's always a pleasure to help you find the perfect holiday. Thanks Natasha

Rated 4 out of 5 stars

Very friendly staff

Very friendly staff, quick service and very friendly.

January 14, 2025
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely review, it was my pleasure to assist you with your booking. I'm sure you will bot have a lovely time. Thanks Rhianna

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