What a lovely travel company! I went to look (and book) a week's break and spoke with Danielle at the Garforth branch. Danielle was really knowledgeable and very patient. She looked at various options... See more
Company replied
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What a lovely travel company! I went to look (and book) a week's break and spoke with Danielle at the Garforth branch. Danielle was really knowledgeable and very patient. She looked at various options... See more
Company replied
We visited the Garforth branch and yesterday to book our summer holiday and were very happy with the experience. We had a specific set of requirements and Danni was very helpful and friendly an... See more
Company replied
Natasha was a wonderful person who I saw,at the Garforth Branch in Leeds, and had so much time to find me the right holiday destination flights and hotel. Trying all different combinations to get me... See more
Company replied
We had , had river cruise cancelled because of low river levels so went to hays to see if they could help they found us the p and o cruise that fitted us perfectly.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
39 Main Street, LS25 1DS, Garforth, United Kingdom
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Hays are really helpful, knowledgeable and friendly and when arriving at my Garforth branch, there is always a warm welcome from all the staff. It's a pleasure to book a holiday knowing you are in capable hands.

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
Friendly and very helpful staff who displayed good knowledge of destinations and tailored our booking to suit us.

Reply from Hays Travel - Garforth
Very helpful member of staff went the extra mile for my holiday

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
The young lady who deal with me was lovely! Very helpful & found me a great deal! Nothing was too much trouble

Reply from Hays Travel - Garforth
Natasha is very well organised and she remembered when I booked for my mother who is 91 to come to Australia two years ago
Which made this booking easy as I live in Australia.

Reply from Hays Travel - Garforth
Very friendly and helpful and did everything to get the right taylor made holiday

Reply from Hays Travel - Garforth
Excellent Customer Service from Natasha , Deputy Manager. Patient & Helpful. First time have used Garforth Branch & it won’t be the last.

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
The lady that served me was so helpful and friendly. She advised about the weather and best time to travel. She seemed very knowledgable.

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
Friendly staff in Natasha whose knowledge and advice helped us in booking our first cruise with them. Also Rhianna who was very helpful and friendly in completing our booking. Would definitely recommend and return for future bookings.

Reply from Hays Travel - Garforth
Great service.Natasha is the best,always polite and helpful.

Reply from Hays Travel - Garforth
The girls there at the Garforth office are friendly, helpful and did there very best to get exactly what we were looking for

Reply from Hays Travel - Garforth
Very helpful staff at the Garforth branch. All staff bring ideas and tips for making holiday bookings easy and seamless. Always pleasant and would recommend, nothing too much trouble.

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
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