What a lovely travel company! I went to look (and book) a week's break and spoke with Danielle at the Garforth branch. Danielle was really knowledgeable and very patient. She looked at various options... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Garforth branch and yesterday to book our summer holiday and were very happy with the experience. We had a specific set of requirements and Danni was very helpful and friendly an... See more
Natasha was a wonderful person who I saw,at the Garforth Branch in Leeds, and had so much time to find me the right holiday destination flights and hotel. Trying all different combinations to get me... See more
We had , had river cruise cancelled because of low river levels so went to hays to see if they could help they found us the p and o cruise that fitted us perfectly.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
39 Main Street, LS25 1DS, Garforth, United Kingdom
- 01138275429
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Garforth
Fabulous team
Fabulous team, both ladies worked hard to get us our holiday and even ran over their finish time to accommodate us.
Thank you 🤩

Reply from Hays Travel - Garforth
Fantastic service
Fantastic service. Thank you Danielle for helping us book our first cruise. Really feel that you took the time to explain options and what to expect.

Reply from Hays Travel - Garforth
Danielle who we saw at the Garforth…
Danielle who we saw at the Garforth branch was so helpful explaining everything and did not rush us making a decision

Reply from Hays Travel - Garforth
Excellent as usual
Excellent as usual. Danielle found just what we were looking for. Our 6th booking this year & both her and Natasha are lovely professional ladies.

Reply from Hays Travel - Garforth
Attention to detail and knowledge of…
Attention to detail and knowledge of your staff Natasha

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
Hays travel for the best advice
Natalie who helped us couldn’t have done more . She was very patient and we didn’t feel pressured at all . We came out very happy to have booked our holiday .

Reply from Hays Travel - Garforth
Knowledgeable and friendly advisor
Knowledgeable and friendly advisor. Obviously well known and liked by regular customers. Very helpful to me.

Reply from Hays Travel - Garforth
Flights to New Zealand.
Really pleased with the organising of the holiday.Explained everything we needed to know and we we're happy with the outcome of the holiday.

Reply from Hays Travel - Garforth
Never had a bad experience at Hays…
Never had a bad experience at Hays travel, Garforth. The staff are always very friendly and helpful.

Reply from Hays Travel - Garforth
Your young lady at Garforth travel…
Your young lady at Garforth travel agency was so lovely and couldn’t of done anything more for us

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
Great place
Great place. Staff so helpful and knowledgeable. Any questions we had were answered and they took the time to go through all the details necessary

Reply from Hays Travel - Garforth
Friendly
Friendly, personable staff, who listened to my needs and delivered the trip I wanted.

Reply from Hays Travel - Garforth
Excellent guidance and advice
The staff provided excellent guidance and advice about different options for the holiday we were considering which we appreciated and ultimately booked a holiday which we are very happy with.

Reply from Hays Travel - Garforth
We wouldn’t go anywhere else!
We wouldn’t go anywhere else!!
Really good service from start to finish as always. Thank you 🤩

Reply from Hays Travel - Garforth
Natasha at the Garforth branch is a…
Natasha at the Garforth branch is a friendly, very knowledgable staff member. So helpful & nothing is too much trouble for her.

Reply from Hays Travel - Garforth
Wonderful service, as always
Hays are really helpful, knowledgeable and friendly and when arriving at my Garforth branch, there is always a warm welcome from all the staff. It's a pleasure to book a holiday knowing you are in capable hands.

Reply from Hays Travel - Garforth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







