Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... See more
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See what reviewers are saying
As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... See more
Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... See more
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 The Galleria, NE11 9YP, Gateshead, United Kingdom
- 01914329265
4.9
Excellent
1K reviews
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Always book our holiday through hays…
Always book our holiday through hays travel very pleasant staff nothing is too much bother.And they are experienced at answering questions well done
June 5, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, it was a pleasure to book your holiday. Hope you have an amazing time away. Thanks Lacey :)
Caitlin was brilliant with me
Caitlin was brilliant with me, she trawled through the Internet to find me what I was looking for, thank you.
June 5, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your review! I am so pleased we managed to find you the perfect holiday.
Thank you, Caitlin😊
Another great holiday booked with Hays…
Another great holiday booked with Hays Travel green mall, Metrocentre Gateshead.
We called in and booked our holiday with Richard who I've booked with before, as usual a great guy always going the extra mile to find the right holiday. He probably is one of the best .
Thanks again Hays Travel for a great experience 🌟🌟🌟
June 4, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Richard an amazing review, I will pass this onto him.
Thanks, Caitlin:)
Excellent service from Penelope
June 2, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely review, I will pass this onto her.
Thanks, Caitlin😊
Really good service
Really good service. Elliott gave us really good advice when booking our cruise and they made sure we had everything we needed before departure. We had a fantastic holiday!
May 22, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Elliott a lovely review, I will pass this onto him!
Thank you, Caitlin😊
Our first family holiday abroad with…
Our first family holiday abroad with grandchildren was booked with the help of Caitlin…she had to work hard to get a satisfactory location and also applied price matching to give us the best deal…excellent customer service
May 29, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, It was a pleasure booking your holiday and helping you find the perfect option. I hope you all have a fantastic time.
Thank you, Caitlin😊
The staff are always so polite and very…
The staff are always so polite and very helpful- nothing is a bother to them and you never feel rushed.
Kind regards.
May 22, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your feedback for Penelope, I will pass this onto her.
Thank you, Caitlin:)
Helpful friendly staff
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Cara a 5* Review!
Excellent service from Kellie
Excellent service from Kellie , we came to collect our tickets for our cruise and ended up booking another holiday . We have all the staff in this branch are always ready and waiting to help with any questions or concerns you have with your booking . We would never book with any other travel agent . Well done Kelly’s and the rest of the team ❤️
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Kellie a wonderful review, We hope you have a fantastic holiday!
Thank you, Caitlin:)
The Consultant Really listened to what…
The Consultant Really listened to what my friend and mywere looking for and she gave us plenty of options She was very patient polite And she is a credit to your business!!!
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thanks for leaving me a lovely review! I'm glad we managed to find you the right holiday :) - Cara
Kellie went above and beyond to find…
Kellie went above and beyond to find our hotel for us even phoned head office 1st time using Hays will definitely be back cracking service
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your fantastic feedback for Kellie, I will be sure to pass this onto her,
Thanks, Caitlin:)
Hassle free organisation for a large family holiday
Very helpful in organising multiple rooms and different airports for a large family group Took the hassle out of it cam throughly recommend Saves a lot of time
May 18, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Kellie a wonderful review, She will be very pleased.
Thank you, Caitlin 😊
Great service
Andrea was great, managed to book exactly what we wanted. Booking process was easy. Bit of a wait but understandable as they were very busy.
May 18, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving a lovely review for Andrea, I will be sure to pass this onto her.
Thank you, Caitlin😊
Excellent service…
Penelope went the extra mile to make our booking, after Jet2 tried to increase our holiday cost by 20% due to active pricing.
It still cost more than anticipated but much less than initial costing.
May 23, 2026
Reply from Hays Travel - Metrocentre Green
Thank you so much for 5*'s David! I'm please we managed to get you all booked. - Penelope :-)
Visit to Rhodes
We were welcomed into the store by Richard. We told him what type of holiday we would like. He had been to the island himself so used his knowledge to explore resorts and hotels which he thought would suit. He was not pushy at all and let my husband and I make the final choice. He was very helpful.
May 16, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Richard some wonderful feedback, I will pass this onto him.
Thanks, Caitlin😊
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Penelope a 5* Review!
Thanks, Caitlin:)
Friendly helpful staff who go out of…
Friendly helpful staff who go out of their way to find the right holiday for you.
May 7, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, I hope you have a fantastic holiday in Italy.
Thank you, Caitlin😊
Caitlin at Hays Travel Metrocentre Green
Caitlin at the Metrocentre Green branch was great.
She delivered what she promised - contacting the cruise company when she started her shift. Booked and all confirmed within an hour of Caitlin contacting us back.
Excellent customer service!
May 13, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your wonderful review, It was a pleasure booking your holiday!
Thank you, Caitlin😊
The young person who booked my holiday…
The young person who booked my holiday she was very pleasant, and efficient, also very knowledgable in her position.
May 6, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Cara a lovely review, I will pass this onto her.
Thank you, Caitlin:)
Andrea is amazing
Andrea is amazing, nothing is too much trouble for her to do and her professional attitude makes Hays Metrocentre our only holiday booking centre, booked 5 x 5* Holidays in two years and many more to come .......... thank you
May 13, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your 5* review for Andrea, I will pass this onto her.
Thanks, Caitlin😊
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