Hays Travel - York Clifton Moor Reviews 

1,040
TrustScore 5 out of 5

4.9

6 Clifton Moor Centre, YO30 4XZ York, GB


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Rated 5 out of 5 stars

Bella was very patient with me. Nothing was any trouble for her. She took her time in explaining the different luggage sizes which I was getting confused about. Bella has given me confidence in know... See more

Rated 5 out of 5 stars

Friendly, polite, knowledgeable service. Philip seemed to know exactly what we wanted. Even took the time to help us with our 2027 holiday.

Rated 5 out of 5 stars

When we had about given up on a last minute holiday we had a patient staff member who listened and found us the perfect one. We would certainly recommend Hays Travel York.

Company replied

Rated 5 out of 5 stars

I always deal with the same lady if possible and she is so nice and explains everything in detail and tells me my opinions

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom

  • 01904899568

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,040)

120,299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable

Friendly, polite, knowledgeable service.
Philip seemed to know exactly what we wanted.
Even took the time to help us with our 2027 holiday.

September 9, 2026
Rated 5 out of 5 stars

Bella provides excellent service.

Bella was very patient with me. Nothing was any trouble for her. She took her time in explaining the different luggage sizes which I was getting confused about. Bella has given me confidence in knowing I will get my tickets in good time before my flight day.

September 5, 2026
Rated 5 out of 5 stars

I always deal with the same lady if…

I always deal with the same lady if possible and she is so nice and explains everything in detail and tells me my opinions

September 10, 2026
Hays Travel - York Clifton Moor logo

Reply from Hays Travel - York Clifton Moor

Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive excellent service and detailed explanations :)

Rated 5 out of 5 stars

Review

Julie's patience in a long 90 minute booking process was excellant.

September 9, 2026
Hays Travel - York Clifton Moor logo

Reply from Hays Travel - York Clifton Moor

Thank you for your wonderful feedback! We are so pleased to hear that our colleague's patience made your booking process excellent. We truly appreciate your kind words:)

Rated 5 out of 5 stars

Very Good Service

Polite & pleasant, very good service😊We had an idea what we wanted and the colleague helped to confirm and book our holiday . Thank You 🤩

September 2, 2026
Hays Travel - York Clifton Moor logo

Reply from Hays Travel - York Clifton Moor

Thank you for your wonderful review! We're so pleased to hear that our colleague was able to help you confirm and book your holiday!

Rated 5 out of 5 stars

When we had about given up on a last…

When we had about given up on a last minute holiday we had a patient staff member who listened and found us the perfect one. We would certainly recommend Hays Travel York.

August 25, 2026
Hays Travel - York Clifton Moor logo

Reply from Hays Travel - York Clifton Moor

thank you for your kind review :)

Rated 5 out of 5 stars

I've booked through Julie a few times…

I've booked through Julie a few times now so helpful and patient with me so we get the best holiday suited for me and my family and of course the best price

August 31, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for choosing to book with Hays Travel York Clifton Moor

Rated 5 out of 5 stars

Great

Phillip was very friendly, helpful and efficient and confident. We wasn't waiting long either.

August 30, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for booking with Hays Travel York Clifton Moor

Rated 5 out of 5 stars

We had a fantastic experience and got…

We had a fantastic experience and got the holiday we wanted thanks to Julie Deaton extremely helpful. Fantastic service would highly recommend her to get your perfect holiday.

August 28, 2026
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Reply from Hays Travel - York Clifton Moor

Albert,

Thank you for your wonderful review! We are so pleased to hear that you had a fantastic experience and that our team member was extremely helpful in finding you the perfect holiday.

Kind Regards

Rated 5 out of 5 stars

Very helpful member of staff who…

Very helpful member of staff who enabled us to find a holiday quickly and efficiently commencing 2 days away for a short break. Booking process was easy.

August 22, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were able to help you find a holiday quickly and that the booking process was easy for you.

Rated 5 out of 5 stars

Kelly was excellent in giving us…

Kelly was excellent in giving us options, advice and ultimately finding our perfect holiday! She even stayed after her finish time to finalise the holiday.

August 23, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to help you find your perfect holiday. We hope you have an amazing trip:)

Rated 5 out of 5 stars

Hays Travel - Top Customer Service

Always welcoming. Nothing appears too much bother and patient when dealing with customer options. They also provide sound advice to narrow those options. Thanks to Keli and Leonie for a positive and professional experience. PS. Apologies if names spelt incorrectly.

August 13, 2026
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Reply from Hays Travel - York Clifton Moor

thank you so much for your lovely review :)

Rated 4 out of 5 stars

Staff (Leonie) was helpful & efficient

Staff (Leonie) was helpful & efficient. I knew what I wanted, and within a very short period of time, my needs were met. I'm looking forward to my holiday.
Regards to your team. Fred Smith

August 21, 2026
Hays Travel - York Clifton Moor logo

Reply from Hays Travel - York Clifton Moor

Thank you for your wonderful feedback! We are so pleased to hear that your needs were met efficiently and that you're looking forward to your holiday. We appreciate your kind words.

Rated 5 out of 5 stars

Bella helped in my every need for a 1st…

Bella helped in my every need for a 1st time booking of a cruise for myself and a lady I support with additional needs...couldn't be more grateful for her help..thankyou Bella

August 7, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you so much for your kind words! We are so pleased to hear that we could assist you with your first cruise booking and make it a smooth experience. We truly appreciate your feedback :)

Rated 5 out of 5 stars

Fast and very efficient good price …

Fast and very efficient good price and all done within 20 mins .
Went into store" said what I was looking for come back with some qoutes great stuff

August 14, 2026
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Reply from Hays Travel - York Clifton Moor

Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that you found our service fast, efficient, and well-priced.:)

Rated 5 out of 5 stars

Talulah was lovely

Talulah was lovely. She was very polite, listened to us carefully and answered all our queries. She was very professional and changed the dates for our holiday quickly and efficiently.

August 14, 2026
Hays Travel - York Clifton Moor logo

Reply from Hays Travel - York Clifton Moor

Thank you for your wonderful feedback! We are so pleased to hear that our team member was polite, professional, and efficiently assisted with your holiday date changes. :)

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