We always use Hays Travel at Clifton Moor to book our holidays. The staff are so helpful, friendly and obliging. I cannot recommend them enough. They do everything for you, nothing is too much trouble... See more
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I booked a cruise with you for the very first time. Your representative Julie Dieghton was absolutely brilliant. She has been on cruises before so she booked me a cabin in a good position. Her communi... See more
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Leonie from Hays (York, Clifton moor) did all the hard work, giving us lots of options after taking all our requirements into account. Even when some things weren't quite right, she found the right... See more
Company replied
Leonie was very friendly, professional and easy to talk with. She listened well to my requests and answered all my questions. Other staff in the store at the time were also friendly and helpful, offer... See more
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Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom
- 01904899568
4.9
Excellent
1K reviews
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Kelly was excellent in giving us…
Kelly was excellent in giving us options, advice and ultimately finding our perfect holiday! She even stayed after her finish time to finalise the holiday.
August 23, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to help you find your perfect holiday. We hope you have an amazing trip:)
Hays Travel - Top Customer Service
Always welcoming. Nothing appears too much bother and patient when dealing with customer options. They also provide sound advice to narrow those options. Thanks to Keli and Leonie for a positive and professional experience. PS. Apologies if names spelt incorrectly.
August 13, 2026
Reply from Hays Travel - York Clifton Moor
thank you so much for your lovely review :)
Staff (Leonie) was helpful & efficient
Staff (Leonie) was helpful & efficient. I knew what I wanted, and within a very short period of time, my needs were met. I'm looking forward to my holiday.
Regards to your team. Fred Smith
August 21, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that your needs were met efficiently and that you're looking forward to your holiday. We appreciate your kind words.
Thank you to Philip for helping us plan…
Thank you to Philip for helping us plan a special holiday. Great service, great result and a great cup of tea. Thank you.
August 17, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your kind review! We hope you have a lovely holiday:)
Bella helped in my every need for a 1st…
Bella helped in my every need for a 1st time booking of a cruise for myself and a lady I support with additional needs...couldn't be more grateful for her help..thankyou Bella
August 7, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for your kind words! We are so pleased to hear that we could assist you with your first cruise booking and make it a smooth experience. We truly appreciate your feedback :)
As always the staff at hays travel…
As always the staff at hays travel Clifton moor York were friendly and very helpful it’s a pleasure to deal with them
August 15, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for this kind review :)
Fast and very efficient good price …
Fast and very efficient good price and all done within 20 mins .
Went into store" said what I was looking for come back with some qoutes great stuff
August 14, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that you found our service fast, efficient, and well-priced.:)
Talulah was lovely
Talulah was lovely. She was very polite, listened to us carefully and answered all our queries. She was very professional and changed the dates for our holiday quickly and efficiently.
August 14, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our team member was polite, professional, and efficiently assisted with your holiday date changes. :)
We always use Hayes
We always use Hayes. Very knowledgeable staff and efficient service.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review :)
Helpful staff
Helpful staff, lots of options, quick and easy booking.
Everything done in good time. Brilliant.
July 29, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff helpful and the booking process quick and easy :)
I didn't give a 5 star because I got…
I didn't give a 5 star because I got travel insurance the assistant was helpful the only issue I have is I think I got over charged for my insurance I was told £40.20p but got charged £47.20 for a single person I didn't notice till I got home but otherwise wasn't too bad
August 11, 2026
Reply from Hays Travel - York Clifton Moor
Hi Debbie,
We are sorry to hear that. We have checked the booking on our system and the costing is all correct- However if you are unhappy with this insurance policy costing you have up until the 23rd of august to cancel the policy within the insurance cooling off period :)
If you have any further queries- pop in store and see us
Reply from Hays Travel - York Clifton Moor
Thank you for the kind review :)
Phil was very helpful
Phil was very helpful and gave excellent recommendations and suggestions for my daughter’s birthday trip. He took time to find the best price and flight times to suit our needs.
August 9, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that we could help you find the perfect trip :)
I always book with Hays Travel
I always book with Hays Travel. They are super friendly and very helpful . I can’t recommend them highly enough.
August 8, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for this positive review :)
We have found Hays Travel very helpful…
We have found Hays Travel very helpful in the past and again this time, Lulah helped us find a holiday that will suit our needs.
August 8, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find the perfect holiday:)
They were perfect and tried as hard as…
They were perfect and tried as hard as possible to make it happen.
August 7, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your positive feedback :)
Very happy and excited!
Went in to book a specific trip. Julie was very helpful and guided us through options and upgrades. Left very excited about our upcoming trip.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful and guided you through your options. We hope you have a fantastic trip!
Kelly made the whole experience very…
Kelly made the whole experience very positive, and after a bad few months made it feel so easy.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that we made your experience positive and easy:).
Julie from Hayes Travel from clifton…
Julie from Hayes Travel from clifton Moor York.
Is an amazing helpful lady we always try to see Julie.
See know her job inside-out.
An assistant to you completely
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for this lovely review:)
Super impressed with service received
Super impressed with service received - excellent knowledge - base, advice and nothing too much trouble giving us excellent value for money. Phil offered great advice and made the booking process straight- forward. Highly recommend.
August 5, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you.
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