Leonie was very friendly, professional and easy to talk with. She listened well to my requests and answered all my questions. Other staff in the store at the time were also friendly and helpful, offer... See more
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Great service again from hays. Found and booked the perfect holiday. Always helpful and knoweledgable staff who quickly assess your needs and come up with the holiday you wanted. Easy booking and look... See more
Company replied
Every time I go into branch at york clifton Moor I am made very welcome. Julie goes above and beyond to get me the best price for our holidays I won't book with anyone else, i would definitely recomm... See more
Company replied
Bella was very patient with me. Nothing was any trouble for her. She took her time in explaining the different luggage sizes which I was getting confused about. Bella has given me confidence in know... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom
- 01904899568
4.9
Excellent
1K reviews
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They were perfect and tried as hard as…
They were perfect and tried as hard as possible to make it happen.
August 7, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your positive feedback :)
Very happy and excited!
Went in to book a specific trip. Julie was very helpful and guided us through options and upgrades. Left very excited about our upcoming trip.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful and guided you through your options. We hope you have a fantastic trip!
Kelly made the whole experience very…
Kelly made the whole experience very positive, and after a bad few months made it feel so easy.
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that we made your experience positive and easy:).
Julie from Hayes Travel from clifton…
Julie from Hayes Travel from clifton Moor York.
Is an amazing helpful lady we always try to see Julie.
See know her job inside-out.
An assistant to you completely
August 6, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for this lovely review:)
Super impressed with service received
Super impressed with service received - excellent knowledge - base, advice and nothing too much trouble giving us excellent value for money. Phil offered great advice and made the booking process straight- forward. Highly recommend.
August 5, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you.
Holiday 2026
Julie was great new wanted what wanted and made us feel at ease and explained everything.
August 2, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear that our colleague made you feel at ease and explained everything clearly.
A very good experience
A Very friendly and really helpful member of staff helped me to book exactly what I wanted it was a really good service.
August 3, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your kind review :)
Reply from Hays Travel - York Clifton Moor
thank you for this positive review :)
The Manager was very helpful
The Manager was very helpful
and searched for the best deals for us. We left feeling satisfied with the holiday choice we had made. Would recommend.
August 1, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review :)
All ways good service ,pleasant…
All ways good service ,pleasant friendly staff, make it look so easy , happy to have 4 holidays booked this year thro Hays
July 31, 2026
Reply from Hays Travel - York Clifton Moor
thank you for this positive feedback :)
The staff are always helpful they are…
The staff are always helpful they are professionals in what they do specially the staff at Clifton Moor York. I book with them everything I'm going abroad.
July 23, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your kind review :)
Dealt with our holiday requirements…
Dealt with our holiday requirements efficiently with the whole process stress free. Thank you
July 21, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for the positive review :)
Reply from Hays Travel - York Clifton Moor
Thank you for your kind review :)
First time cruising
Was very nervous of booking a cruise .Phillip was very patient with us and talked us through everything we needed to know
July 27, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for the lovely review! we hope you enjoy your cruise:)
The service I received was excellent the staff very knowledgeable and curtious
The sevice i received was excellent and the staff very knowledgeable and curtious
July 27, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your positive review :)
Phil as always was really helpful
Phil as always was really helpful. Staff are always welcoming and friendly. Julie and Lyndsey were also very helpful
July 25, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review :)
Always a pleasure booking holidays a…
Always a pleasure booking holidays a hays
The staff are very good and helpful
July 26, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback!
Efficient Team who strive to meet your needs
Great team, efficient, holidays tailored to your needs, always try and achieve the best deal.
July 18, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for your wonderful feedback! We are thrilled to hear that our team was efficient and tailored your holiday to your needs, always striving for the best deal.
As always a prompt helpful service at…
As always a prompt helpful service at Clifton Moor.
The agent Lulah was obviously fairly new to you, and hadn’t booked a Fred Olsen cruise before. She sought assistance and we were dealt with in an efficient polite way.
July 23, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your review :)
helpful staff…
questions answered and the personnel was helpful and friendly. Felt reasured
July 21, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for your wonderful feedback!
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