Leonie was very friendly, professional and easy to talk with. She listened well to my requests and answered all my questions. Other staff in the store at the time were also friendly and helpful, offer... See more
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Great service again from hays. Found and booked the perfect holiday. Always helpful and knoweledgable staff who quickly assess your needs and come up with the holiday you wanted. Easy booking and look... See more
Company replied
Every time I go into branch at york clifton Moor I am made very welcome. Julie goes above and beyond to get me the best price for our holidays I won't book with anyone else, i would definitely recomm... See more
Company replied
Bella was very patient with me. Nothing was any trouble for her. She took her time in explaining the different luggage sizes which I was getting confused about. Bella has given me confidence in know... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom
- 01904899568
4.9
Excellent
1K reviews
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Reply from Hays Travel - York Clifton Moor
Thank you for your review :)
Transfered especially if you need to get a boat or ferry to your destination
The young lady was very helpful very polite asked her manager if she was unsure on something
July 19, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful review! We are so pleased to hear that our team member was helpful and polite during your visit. We always strive for excellent service.
Phil at Clifton Moor is always perfect…
Phil at Clifton Moor is always perfect with his honest approach, great knowledge and expert opinions. I wouldn't choose anyone else to help my with the perfect holiday and I have never been disappointed.
July 19, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and that you consistently receive excellent service. We truly appreciate your loyalty!
BELLA IS A STAR!
Bella at Hayes Travel on Clifton Moor was very helpful and dealt with our enquiry in an efficient and professional way.
Phil, the Manager usually deals with our requests, but he was on a course that particular day when Bella stepped in.
Watch out Phil, she is “on your tail”
July 10, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member provided such efficient and professional service. We will be sure to pass on your kind words.
A quick and efficient transaction
We saw an assistant immediately on entering the shop at around 2.30pm. She was extremely pleasant and understood any questions we asked. She found the holiday we required and was able to match our on line price which we were very grateful. All the paperwork was completed and we left the office at around 3.10. We have never been able to close a booking that quickly anywhere.
July 17, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for choosing to book with Hays Travel York Clifton moor
They listen and find right holiday
As always they listened to what we wanted and helped us find the right holiday. Julie is always happy to ensure our questions are answered and find out from holiday companies anything that us unclear. Got a great discount by going through them rather than direct too.
July 16, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your continued support and for always choosing hays travel York Clifton Moor
Excellent service from Bella
Shoutout to Bella in the Monks Cross, York office for helping us arrange a trip to Cyprus. Lovley girl. Very pleasant & helpul & went out her way to find the perfect holiday for us
July 15, 2026
Reply from Hays Travel - York Clifton Moor
Thank you so much for your kind words and thank you for booking with Hays Travel Clifton Moor York
Great from start to finish.
Julie makes the experience of booking a holiday effortless. We have booked 2 holidays with her now and will continue as she always does a fantastic job!
July 15, 2026
Reply from Hays Travel - York Clifton Moor
Hi Josh was a pleasure to help plan your holiday :)
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful review! We are so pleased to hear that our team consistently provides friendly and helpful service. We truly appreciate your kind words.
great service all round
great service all round, offered a coffee as the agents were busy , we had an idea about what we wanted and the lovely Phil went through several options to suit our needs - no pushy sales and lots of good advice - looking forward to our first cruise thank you
July 6, 2026
Reply from Hays Travel - York Clifton Moor
. CHARLENE HALL,
Thank you so much for your wonderful feedback! We are delighted to hear that you received such great service and advice. We hope you have an amazing time on your first cruise!
A lovely lady helped us book a holiday…
A lovely lady helped us book a holiday and everything was easy and smooth.
We have gone on two more holidays since and booked direct with tui because the cost was considerably lower than booking through hays,which means they are not the cheapest way to book
March 12, 2026
Reply from Hays Travel - York Clifton Moor
Hi Tanya we are glad you were happy with Bella and found the experience very straight forward and smooth ,Hays are independent and can use several suppliers to get you the best cost including Tui for holidays, the next time you are ready for booking a holiday pop in and see us and we will see what we can do :)
After a poor experience booking on…
After a poor experience booking on board ship Julie of Hays sorted all the problems out for next years cruise. Next time I will go straight to Hays. Thank you!
June 23, 2026
Reply from Hays Travel - York Clifton Moor
Hi Chris, thank you for your kind review!
Friendly and knowledgable staff.Will…
Friendly and knowledgable staff.Will book my next break with them
July 5, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful review! We are so pleased to hear that you found our team friendly and knowledgeable. We look forward to helping you book your next getaway!
We went down for availability of a…
We went down for availability of a September cruise esp NCL to Iceland. We were welcomed by Bella who asked what requirements we had in mind and started the search.
We searched the cruise intended but after going through all the options it became unsatisfactory due to NCL’s transfer problems. This took a lot of searching which took some time and effort.
We changed tack and this resulted in booking a P&O cruise on Britannia.
Thanks Bella for your patience and persistence.
July 1, 2026
Reply from Hays Travel - York Clifton Moor
We are so pleased to hear that our team member's patience and persistence helped you find a suitable cruise, even after initial challenges. We appreciate you taking the time to share your positive experience.
I have never used Hayes before and went…
I have never used Hayes before and went in with open mind on where we wanted to go for a short break and Philip was very helpful and we found something suitable in no time. it was nice to have someone do all the on-line stuff without the stress.
July 1, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your wonderful feedback! We're so pleased we could help you find a suitable short break without any stress. We look forward to assisting you again.
Hi great experience went through…
Hi great experience went through everything so clearly explained all the little things so well Come out nearly £3000 down but booked a lovely holiday Great job
June 30, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your fantastic feedback! We are so pleased to hear that everything was explained clearly and that you booked a lovely holiday. We appreciate your kind words.
Kelly at Clifton Moor branch was…
Kelly at Clifton Moor branch was helpful and patient sorting things out for us .
June 23, 2026
Reply from Hays Travel - York Clifton Moor
GRAHAM ,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful and patient in assisting you.
Reply from Hays Travel - York Clifton Moor
thank you for your 5* review
Reply from Hays Travel - York Clifton Moor
Thank you so much for your wonderful 5-star review! We are so happy to hear that you found our staff helpful and our service great.
The service was good
The service was good. Very friendly staff. The only issue was that the computer wouldn’t load the flights correctly and Julie had to spend time on the phone to get them booked.
June 18, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your review ,sometimes the systems are challenging, thank you for your patience
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