Leonie was very friendly, professional and easy to talk with. She listened well to my requests and answered all my questions. Other staff in the store at the time were also friendly and helpful, offer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheery greeting and instant contact. Agent listened to what we wanted and obtained details of the holiday quickly and discussed the options which led to smooth choices and the end booking
Company replied
My first time dealing with a travel agent for many years. I needed advice booking a surprise cruise for my wife as a birthday gift. Hayes travel helped me with all my email queries, and I was delig... See more
Company replied
Every time I go into branch at york clifton Moor I am made very welcome. Julie goes above and beyond to get me the best price for our holidays I won't book with anyone else, i would definitely recomm... See more
Company replied
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom
- 01904899568
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always Julie was very helpful when…
As always Julie was very helpful when we went to book our holiday Everything is sorted for us including airport parking There’s nothing for us to arrange she did it all for us. That’s why we are returning customers Always a first class service at Hayes Clifton moor
March 31, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review!
My holiday booking to Croatia
The girl that did my booking was extremely helpful, extremely knowledgeable and extremely polite I will definitely use it again
March 31, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for booking! :)
Easy-peasy holiday booking.
The service in the Clifton Moor, York branch is nothing short of superlative. Julie went way beyond to find us the break we were looking for and it was all done with the minimum of fuss and maximum efficiency, and the friendliness was the icing on the cake.
The payment process was easy and the whole transaction took probably less than 45 minutes.
March 31, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review and for booking with us!
Reply from Hays Travel - York Clifton Moor
Thank you for your review :)
Competent and very patient travel…
Competent and very patient travel agent.Great feedback and followup next day .
March 26, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for booking with us :)
Excellent service!
Visited Hays Clifton Moor office to book flights and car parking for forthcoming trip to Dublin. The service we received was exemplary attributed to Carys’s professional and courteous
handling. Thank you
March 18, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for booking with us :)
Sicilly
I knew exactly what I wanted before I visited and they had the exact holiday I was looking for. So all done and dusted within 30 minutes excellent thankyou
March 22, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for booking with us, Have a lovely holiday :)
Very welcoming
Very welcoming, and patient when listening to our specific needs.
Very quickly found our perfect holiday.
Overall very helpful and will recommend to friends and family.
March 22, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for this lovely review!
Reply from Hays Travel - York Clifton Moor
Thank you for your review!
Very pleasant staff and clean environment
First class experience from start to finish
March 14, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for booking with us :)
Efficient staff very friendly
March 19, 2026
Reply from Hays Travel - York Clifton Moor
Thank You for your kind words :)
Great service with Carys
Great service with Carys. Gave what we where looking for, she came back with a couple of options, very easy to book
March 8, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for booking and for your review!
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review!
Kelly was very on the ball with booking…
Kelly was very on the ball with booking our holiday
March 13, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your review!
Reply from Hays Travel - York Clifton Moor
Thank you for your review!
Very helpful and knowledgeable staff.
March 3, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for booking!
Friendly and knowledgeable service as…
Friendly and knowledgeable service as always even though they were enjoying a training day.
March 10, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your review!
Reply from Hays Travel - York Clifton Moor
Thank You for your lovely review, Jonathan!
Great well trained and informed staff…
Great well trained and informed staff smooth and simple booking
March 3, 2026
Reply from Hays Travel - York Clifton Moor
Thank You for your lovely review:)
The man was very informative and gave…
The man was very informative and gave us a great reassurance with our first holiday to New York.
February 23, 2026
Reply from Hays Travel - York Clifton Moor
Thank You for booking with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.