Leonie was very friendly, professional and easy to talk with. She listened well to my requests and answered all my questions. Other staff in the store at the time were also friendly and helpful, offer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheery greeting and instant contact. Agent listened to what we wanted and obtained details of the holiday quickly and discussed the options which led to smooth choices and the end booking
Company replied
My first time dealing with a travel agent for many years. I needed advice booking a surprise cruise for my wife as a birthday gift. Hayes travel helped me with all my email queries, and I was delig... See more
Company replied
Every time I go into branch at york clifton Moor I am made very welcome. Julie goes above and beyond to get me the best price for our holidays I won't book with anyone else, i would definitely recomm... See more
Company replied
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Clifton Moor Centre, YO30 4XZ, York, United Kingdom
- 01904899568
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Welcoming and friendly experience.
Booked with Julie. She’s always so helpful and patient making sure we get the holiday we want. She’s very knowledgeable and she gave me lots of information on relevant websites, how to book trips and how to use the new Hays Travel App.
The shop at Clifton Moor York is so friendly and welcoming I wouldn’t think of using another local agent.
April 30, 2026
Reply from Hays Travel - York Clifton Moor
Thank you :)
I kept changing my mind on what I…
I kept changing my mind on what I wanted and how many for. Ruby was great just repriced everything and kept me informed of everything
April 30, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for booking with Hays Travel York Clifton Moor
Reply from Hays Travel - York Clifton Moor
Thank you
Happy holiday
She was knowledge, extremely helpful, pleasant attitude and found us what we wanted.
April 27, 2026
Reply from Hays Travel - York Clifton Moor
We appreciate your kind words! We are so happy we could find what you wanted with our knowledge and pleasant attitude. Thanks for the review.
Great information from the store…
Great information from the store manager who spent time finding us the right holiday
April 19, 2026
Reply from Hays Travel - York Clifton Moor
We appreciate you taking the time to leave your feedback. We're so happy to hear that we found you the right holiday.
Reply from Hays Travel - York Clifton Moor
Thank you for you 5* review :)
The young lady who dealt with us was…
The young lady who dealt with us was very helpful
April 23, 2026
Reply from Hays Travel - York Clifton Moor
We appreciate you taking the time to leave us a review. We are so glad to hear that you found our team member helpful.
Reply from Hays Travel - York Clifton Moor
Thank you for taking the time to leave a review , much appreciated :)
As always Phil at Hays Travel Clifton…
As always Phil at Hays Travel Clifton Moore was exceptional in booking our dream holiday. We had so many specifications and he was so patient and strived to deliver what we wanted. I have to say Phil the manager is amazing but so is Julie the deputy manager and the rest of the staff they are such an amazing team who look after you from start to finish. 11/10 service every time.Thank you for delivering every time
April 15, 2026
Reply from Hays Travel - York Clifton Moor
Hi Sarah
We appreciate you sharing your experience. We're happy to hear that our team was exceptional in booking your dream holiday and delivered the service you wanted. We're delighted you recommend our agency :)
Can’t praise Philip enough for his…
Can’t praise Philip enough for his knowledge, professionalism and patience. Thanks to his, we were able to secure a very competitive price for our stay at a Disney resort.
April 18, 2026
Unprompted review
Reply from Hays Travel - York Clifton Moor
We appreciate your kind words! We're happy we could use our expertise to secure a competitive price for your Disney resort stay. Thank you for your feedback:)
Lovely friendly staff
Lovely friendly staff, great knowledge of places and extremely helpful. The lady who helped us made everything simple and stress free.
April 20, 2026
Reply from Hays Travel - York Clifton Moor
We're so glad to hear that our staff were friendly, knowledgeable and helpful, making everything simple and stress-free for you. Thank you for your review.:)
Your staff member
Your staff member, Julie was very helpful, knowledgable and experienced. She showed us a number of options in our price range and spoke thoroughly about the choices. She was also tremendously helpful in saying that she would support us with the online check-in in store.
April 19, 2026
Reply from Hays Travel - York Clifton Moor
Hi Jo We appreciate you taking the time to share your positive experience. We're so glad to hear that our team member was helpful, knowledgeable and provided excellent support with your holiday booking and online check-in.
Fantastic
Staff are fantastic and and booking process was excellent service would not shop anywhere else they are amazing 💯😁
April 11, 2026
Reply from Hays Travel - York Clifton Moor
Thank you Sandra for your lovely review and your loyalty xx
Walked in and left 30mins later with…
Walked in and left 30mins later with holiday booked
lulla was successful in finding everything we asked for
Much appreciated
April 16, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your review it was a please to book your holiday :)
Reply from Hays Travel - York Clifton Moor
Thank you for your 5 star review you will have an amazing time on your Safari xx
Very helpful looking for the area we…
Very helpful looking for the area we wanted to stop/at a good price/thank you
April 7, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your 5*review :)
Philip was great and really informative…
Philip was great and really informative - we can’t wait for our holiday now
April 13, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your review was a pleasure to book your holiday :)
Australia tickets
The person I spoke to (didn't catch her name) was very understanding and friendly; offered a number of options of airlines and layover places and advice regarding insurance.
April 9, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your lovely review :)
Hays take great care with customer…
Hays take great care with customer bookings and the staff are very friendly
April 9, 2026
Reply from Hays Travel - York Clifton Moor
Thank you for your review :)
Reply from Hays Travel - York Clifton Moor
Thank you for booking!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.