H D S Plumbing & Heating Ltd Reviews 125

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Managed to come out quickly to quote for and replace my leaking boiler and a radiator that had seen better days. Great standard of work and let me know about a separate small issue that I was unaware... See more

Rated 5 out of 5 stars

Harry and the team always professional, polite & friendly to deal with. Great response times for any "emergency cover" and good communication from the Back Office team too. Reasonable prices - quotes... See more

Rated 5 out of 5 stars

I was delighted with every aspect of this company. They are totally professional, offered the best advice and carried out the work to perfection leaving a very tidy home. I will recommend and look for... See more

Rated 5 out of 5 stars

Lewis, very friendly helpful young Lad... done previous work always a pleasure to see regular trade people.. I only use one Company who knows me even my Name when I phone ..aways pleasant and... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Bathroom Remodeler
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor
  6. Plumber

Written by the company

A Family Run Business with 10+ year experience. HDS Plumbing & Heating is a family run business operating within a 15-mile radius of Milton Keynes. We are fully insured, and all our engineers are Gas Safe registered. HDS is determined to overcome the stereotypical view of plumbers by turning up on time, following up with fully costed quotes which explain clearly what is included, (and more importantly what’s not). Because we are local, we understand the importance of completing ALL jobs to the highest standards and delivering on our promises. Visit our website for a free instant quote - www.hdsheating.co.uk or call 01908 579100. .Our recommendation will reflect the latest technology to lower your energy usage. .Local friendly family run company, providing a first class service! .We take pride in completing every job on time to the highest standards.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Managed to come out quickly to quote…

Managed to come out quickly to quote for and replace my leaking boiler and a radiator that had seen better days. Great standard of work and let me know about a separate small issue that I was unaware of. New boiler is much quieter and everything was integrated with my existing nest thermostats.

April 13, 2026
Rated 5 out of 5 stars

I was delighted with every aspect of…

I was delighted with every aspect of this company. They are totally professional, offered the best advice and carried out the work to perfection leaving a very tidy home. I will recommend and look forward to using them again

April 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quick, Professional Fix - Stress free!

Harry and the team always professional, polite & friendly to deal with. Great response times for any "emergency cover" and good communication from the Back Office team too. Reasonable prices - quotes given before any work, and then just get on and get things sorted. leave the place spotless too! Have used them for over 10 years and great to see they have maintained the same standards throughout - Highly recommended!!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

HDS was recommended to me by a friend…

HDS was recommended to me by a friend who has had excellent service in the past. Lewis was a really professional, efficient and helpful guy. This is the 2nd time I have used this company and would definitely recommend them to family & friends. Excellent service!

February 3, 2026
Unprompted review
H D S Plumbing & Heating Ltd logo

Reply from H D S Plumbing & Heating Ltd

Always good to hear that we our customers are recommending our services. I'm glad we have not disappointed :)

Rated 5 out of 5 stars

Highly recommended

Tevon has visited us a couple of times to complete a heating, boiler and gas check and repairs and we recommend very highly. He is a really nice professional guy and done everything to an excellent standard. Thank you very much

February 11, 2026
Unprompted review
H D S Plumbing & Heating Ltd logo

Reply from H D S Plumbing & Heating Ltd

We appreciate the review Ben - always here to help!

Rated 2 out of 5 stars

Shower

From start to finish there was no communication, plumber turned up without letting me know, then I had to come home from work early , took several visits & then had you send two others out to complete the job as shower was not connected properly & workmanship was not great.
I do understand things happen but this was rather disappointing.

October 16, 2025
H D S Plumbing & Heating Ltd logo

Reply from H D S Plumbing & Heating Ltd

Thank you for taking the time to leave a review. We are genuinely disappointed to receive a 2-star rating, particularly as we have worked with you previously and value the long-standing relationship.
We appreciate your feedback regarding communication and the number of visits required, and we understand how frustrating this would have been—especially where it resulted in you needing to return home from work. For that, we are sorry.
To provide some context, when we first attended in September we addressed the most urgent issue identified at that visit and subsequently provided a quotation for the follow-on works, as a new power shower was required. During the installation visit for the new shower, an unforeseen issue was identified—a leaking elbow connection within the wall. This pipework was part of the existing system and had not been installed by us. Unfortunately, issues like this can only become apparent once fixtures are removed, particularly when working with older or existing pipework.
A further visit was therefore required to repair the pipework and reinstate the tiling. While we always aim to complete jobs in a single visit, there are occasions where additional time or parts are needed to ensure the work is carried out safely and correctly. In such cases, we arrange follow-up visits as promptly as possible.
Regarding engineer attendance, our standard offering is AM or PM appointments, but we do our best to accommodate customers’ work and personal commitments. When a more restrictive time window is required, engineer scheduling constraints mean it is not always possible for the same engineer, which is our preferred approach, to attend every visit. We appreciate that this may have added to the inconvenience and apologise for this.
We are pleased that the works were ultimately completed, but we recognise that the overall experience did not meet your expectations. Your feedback has been noted and will be used to help us improve communication and service delivery going forward.
Thank you again for your comments.

Advertisement
Rated 5 out of 5 stars

Lewis

Lewis, very friendly helpful young Lad... done previous work always a pleasure to see regular trade people..
I only use one Company who knows me even my Name when I phone ..aways pleasant and helpful to me as a customer,
even in Emergencys due to water leaks, bad workmanship on Newbuild Property seven years in ..and issues with the plumbing work.
I always use HDS, their reliable

January 2, 2026
H D S Plumbing & Heating Ltd logo

Reply from H D S Plumbing & Heating Ltd

Thank you for your lovely review! :)

Advertisement
Rated 5 out of 5 stars

Professional service

Professional service. Installed the boiler 4 years ago and now service it yearly. Good communication and very responsive.

December 1, 2025
H D S Plumbing & Heating Ltd logo

Reply from H D S Plumbing & Heating Ltd

Thank you

Rated 5 out of 5 stars

Professional

Professional, friendly, efficient, on time, always ready to give advice, they look after my boiler and heating system brilliantly.

August 4, 2025
Advertisement
Rated 5 out of 5 stars

HDS installed new Worcester combi…

HDS installed new Worcester combi boiler last year.Perfect installation at very competive price.Efficient boiler reflected in substantial reduction in my gas bill.
Just had first service,booked and confirmed.Day of service message received to say Tate the engineer on his way.Service carrier out and Tate explained everything he was doing.
Great service would highly recommend

July 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look