I’ve been a Helium 10 customer for almost 10 years. Used to love it, but lately it's really gone downhill. They keep removing valuable features from my plan, and saying that if I want those features... See more
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See what reviewers are saying
John is very friendly and responsive. The first customer support I've met who will tell me he's looking into a solution. He's also knowledgeable. And he uses screenshots to clarify steps for me to f... See more
I have been a customer of Helium 10 since 2019 and have loved their service until recently. They have more than doubled the cost to use their platform and have been removing features unless you pay ex... See more
Their follow up (product review automation) didn't work. They spent a whole week telling me they are fixing it but they haven't. Customer service is woeful different over seas agents each time who d... See more
Company details
- Software Company
- Business Development Service
- e-Commerce Solution Provider
- Online Marketing Agency
- Online Marketplace
- SEO Service
Written by the company
Helium 10 is a leading SaaS company that empowers e-commerce sellers, brands, and agencies to excel in the competitive worlds of Amazon, Walmart, and beyond. Helium 10's comprehensive suite of software solutions, with 30+ online tools, is crafted to cater to the unique needs of these marketplaces. Whether you are a seller, brand, or agency, Helium 10's wide array of powerful features, including advanced product research capabilities, keyword research tools, listing optimization & management tools, competitor analysis, and efficient inventory management solutions, equips you with the necessary resources to grow your e-commerce business and surpass your competition. By harnessing data-driven insights and offering a user-friendly interface, Helium 10 enables informed decision-making, improved visibility, and maximized sales potential. Join millions of sellers, brands, and agencies who have entrusted Helium 10 to elevate their Amazon and Walmart businesses. Helium 10 is always striving to provide the best software for their users, and launch new and improved tools regularly. Experience an unparalleled e-commerce journey and reach new heights with Helium 10.
Contact info
500 Technology Drive, Suite 450, 92618, Irvine, United States
- (818) 873-3087
- support@helium10.com
- www.helium10.com
2.5
Poor
695 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Tool is let down by its support
Helium10 offers a great set of tools to build your Amazon and Wallmart business. However, if you run into problems and need assistance from their online chat support, you are in for a treat. It is worth nothing, zero, 0 stars. Even when you ask to be referred to a living person, it is a matter of hit-and-miss. Once a live person is allocated to your question, the person often is not really qualified. It takes a long time for a question to be answered, ranging from hours to days. I would not recommend Helium10 for this reason alone.
April 14, 2025
Unprompted review
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I am so happy from the very fast…
I am so happy from the very fast response from the customer service and the way they deal with customer in a very decent way! Thanks
April 5, 2025
Unprompted review
Signed up for their $270 package and…
Signed up for their $270 package and could not get a single person to reply to me or setup a call with me to teach me their system... but I did get a call from a guy wanting to sell me their enterprise version for a ton more money even though I had been trying to contact someone there for a month just o spend 5 minutes with me so I could ask some questions..
Absolutely awful business model. No idea what to do on it and no one to help me.
April 1, 2025
Unprompted review
Reply from Helium 10
Hi Stephen,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration you've encountered — this is not the onboarding experience we strive to provide.
While our Technical Support team primarily assists with billing and technical issues, we completely understand how valuable it is to get the right guidance when you're getting started. That’s why we offer one-to-many training sessions led by our Customer Success team, specifically designed to help you learn the platform, get your questions answered, and feel confident using our tools.
You can find our full schedule of weekly webinars, live training sessions, and office hours here:
https://forum.helium10.com/category/helium-10/announcements-events-and-new-features/weekly-events-webinars-and-office-hours
We’d love for you to join these sessions — they’re a great way to get started with the fundamentals and connect directly with our product experts.
Additionally, we offer a robust Help Center with step-by-step articles and video tutorials on all our tools, available here once you're logged in:
https://kb.helium10.com/hc/en-us
Once again, I sincerely apologize for the inconvenience you've experienced. I appreciate the opportunity to point you toward the resources available, and we're here to make sure you get the support you need. If you have any further questions or need help finding the right session, please don’t hesitate to reach out to us at support@helium10.com.
Sincerely,
Nada S
Sr Manager of Support
I purchased a subscription about six…
I purchased a subscription about six months ago for around 100 CAD, believing it would provide genuine data. However, after my long-term use, I have found that the data is unreliable and seems to be misleading.
I opened my Amazon account to start selling, and I sold 8 items totaling 240 CAD. However, when I logged into my account, it stated that my sales were 750 CAD, which I believe is completely false. I am considering filing a complaint against them, as they have provided false and inaccurate information.
Please don't waste your money
March 28, 2025
Unprompted review
Reply from Helium 10
Hi Avtar,
Thank you for your feedback, and I'm sorry to hear about your experience. We understand how frustrating it can be when the data doesn’t align with what you’re seeing on your end in other platforms such as your Amazon Seller Central, and we would like to take a further look into the data discrepancies you mentioned.
To help us investigate this further, please email us at support@helium10.com with "Data Discrepancies - Trust Pilot Review" as your subject and provide the following:
1. The date range and the specific tools you were using when you noticed the discrepancy.
2. Any screenshots of the data you received from Helium 10.
3. Any relevant details from what you saw on your end in Amazon for comparison.
Once we have this information, we’ll be able to escalate it directly to our engineering team for a deeper review.
We truly value your business and would appreciate the opportunity to resolve this for you.
Sincerely,
Nada S
Sr Manager of Support
Feels like a scam
Hi team,
I paid for the service, but it’s not working as it should. On top of that, I can’t even reach support – the chatbot doesn’t respond normally.
Bradley, your service is a joke. This feels like a scam.
Really disappointed.
March 26, 2025
Unprompted review
Reply from Helium 10
Hi John,
We’re truly sorry to hear about your experience, and we understand your frustration. We want to make sure we get this sorted for you as quickly as possible.
To better assist you, could you please provide more details about the issue you’re encountering? You can email us directly at support@helium10.com, and one of our support agents will be happy to look into this further and help resolve the situation.
If you’re using the chatbot, you can select the “Something else” option to connect with a live agent right away, and they will be able to assist you directly.
We truly appreciate your feedback and are committed to improving your experience with our service.
Best regards,
Nada S
Sr Manager of Support
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Inaccurate data for Australian market.
Type in "car accessories" into your Australian Amazon browser then hit X-ray key words and only 4 key words appear, compared to Amazon USA which produced over 200 key words, I wrote to Helium 10 to please explain, and they replied, the US market is much bigger. Not a good answer.
My following question was,
Hi team,
I am writing to seek clarification regarding conflicting sales data between Helium 10 and Amazon for ASIN: B0D9N6PGV7. According to Amazon, more than 600 units were sold in the past month at $59.99 each, which totals $39,994.00. However, Helium 10's X-ray product search indicates sales of only $5,000 per month.
Could you please help explain this discrepancy?
They answered by saying,
Thank you for raising your concern. I understand that you are worried about the product being in the research phase and the estimations being inaccurate due to our algorithms.
Helium 10 makes every effort to provide you with the most accurate data at its disposal.
March 26, 2025
Unprompted review
Reply from Helium 10
Hi Phil,
We’re truly sorry for the experience you’ve had, and we understand your frustration. To ensure you get the assistance you need, a Senior Technical Support Specialist will be reaching out to you within the next 24 hours to discuss your request in more detail.
We appreciate your patience and look forward to assisting you further!
Best,
Nada S
Sr Manager of Support
Very bad customer experience
Very bad customer experience. The support staff just disappear. Also I signed up for the Starter Plan because it says you can use the Scribbles tool. I had a 20% discount code that I was going to use for Platinium. However, since I realized I could use Scribbles on Starter, I paid for that plan instead. But when I tried to use it, it said I needed to upgrade to Platinum 🤨 and then, the 20% coupon for Platinum was not valid. The support staff were unable to resolve this quickly, and then started to ignore messages. Helium 10 is going downhill, and needs to get it's act together. It feels like a barren wasteland of tools, compared to 5 years ago when it felt innovative, with capable customer support that would solve problems rapidly (with a much better understanding of the tech). Now they have random Customer Support staff that are uneducated and lacking any techical or emotional intelligence to enact decisions by themselves (i.e quickly applying the 20% discount in order to solve the customer's issue). They cannot enact decisions by themselves, which is ridiculously slow and wastes mine and the companies resources (time, attention, money). The support agent called 'May' ignored me after multiple follow-up messages, and failed to offer any genuine support before completely disappearing.
March 19, 2025
Unprompted review
Reply from Helium 10
Hi Peter,
Thank you for taking the time to share your feedback. We genuinely apologize for the experience you've had, and we understand your frustration.
Regarding the Scribbles tool, we realize there was a misunderstanding about its functionality on the Starter plan. To clarify, while the Starter plan includes "limited" access to certain tools like Scribbles, this access is only available during the first 30 days after account creation. We should have communicated this more clearly upfront, and we appreciate you pointing this out.
We sincerely apologize for the delays you encountered with support. It’s never our intention to leave our customers waiting or feeling unheard, particularly during transitions when agents are logging off and on. Rest assured, we've processed your upgrade, applied the 20% discount, and resolved the refund accordingly. Your feedback will help us improve our support process, and we're taking steps to ensure quicker, more effective responses in the future.
We truly value your business and would love to continue working with you to ensure a smoother experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out directly. We're here to help!
Best regards,
Nada S
Sr Manager of Support
good app but terrible service and…
good app but terrible service and scammers. i paid for a month fee and they charged me another extra month without my consent.
February 28, 2025
Unprompted review
Reply from Helium 10
Hi Francisco,
Thank you for sharing your experience, and I’m truly sorry to hear about the frustration you’ve encountered. I completely understand how upsetting it can be to feel like you’ve been charged unexpectedly.
Our software operates on a subscription-based model, with payments taken either monthly or annually to your choice, as stated when signing up. If you had canceled your subscription but were still charged, we sincerely apologize for any confusion or inconvenience this caused.
To resolve this matter, please reach out to our support team at support@helium10.com with "Trust Pilot - Refund Request Review", and a billing team agent will assist you in reviewing your account and any charges made, if there was an error, they will also make any corrections as needed.
We appreciate your feedback and are committed to helping resolve this issue as quickly as possible. Thank you for your understanding.
Sincerely,
Nada S
Sr Manager of Support
terrible experiance
my dashboard is not updating last 7 days. I contacting with customer service. but They did not do anything. I paid for nothing.
February 21, 2025
Unprompted review
Reply from Helium 10
Hi Cengiz,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you’ve faced with your dashboard not updating. If this issue is related to our MT360 tool, please note that it was a known issue that took longer than expected to resolve due to its complex nature that support agents are unable to resolve without engineering assistance. If you're still experiencing this problem, or if it’s unrelated to the MT360 tool, we want to ensure your issue is properly addressed and fully resolved.
Please email us at support@helium10.com with "Trust Pilot - Dashboard Issue Review" in the subject line, and we’ll escalate your ticket to our engineers for further investigation.
We truly appreciate your patience and are committed to resolving this for you as soon as possible. Thank you for your understanding.
Best,
Nada S
Sr Manager of Support
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Absolutely terrible customer service
Absolutely terrible customer service. I signed up for a tool from H10, and within an hour requested a refund as I realized that I needed a more expensive set of tools from them. The agent informed me that they no longer honor that guarantee. This is so short sided as they would have made more money from me, but now I'm an unhappy customer and will never purchase anything from them. Buy tools elsewhere, this is a money grab and deceptive business practice.
February 14, 2025
Unprompted review
Reply from Helium 10
Hi there,
Thank you for sharing your experience, and we truly apologize for the frustration you've encountered. We want to clarify that we always strive to provide the best customer service and are committed to honoring refunds within our current policy.
I would like to personally investigate your request further and see if it meets our refund guidelines, please email us at support@helium10.com with "Trust Pilot - Refund Request Review" in the subject line. Our team will review and look into your case and ensure it’s handled according to our policy.
We appreciate your feedback and hope to resolve this matter in a way that restores your trust in us. Thank you for your understanding.
Best,
Nada S
Sr Manager of Support
Paid monthly for reviews tool..
Paid monthly for reviews tool... only to find out it hasn't been working. This is their reply:
"Due to recent changes on Amazon’s platform, we are currently experiencing difficulties retrieving this data in some of our tools, including Follow-Up and Alerts. Our engineering team is actively investigating potential solutions, but at this time, we do not have an estimated timeline for resolution."
February 12, 2025
Unprompted review
Reply from Helium 10
Hi Yoily,
Thank you for sharing your feedback. We completely understand your frustration with the current limitations of the Follow-Up tool, and we want to assure you that we are actively addressing the issue. The Follow-Up tool is working as intended to send templated responses to customers for your products, but we are currently facing challenges in retrieving product ratings and reviews from Amazon due to their recent platform changes.
We’ve submitted a ticket to Amazon, and we are waiting for an ETA on when this functionality will be restored. Unfortunately, this issue is dependent on resources outside of our engineering team, but please know that they are diligently working on finding a solution.
Our customer support team has also reached out and followed up with you to provide more details and a remedy for the inconvenience.
We appreciate your patience as we continue to work on resolving the issue. Thank you for your understanding!
Sincerely,
Nada S
Sr Manager of Support
An Invaluable Course for Aspiring Amazon Sellers and Influencers.
The Freedom Ticket course provides an incredible opportunity to learn from highly knowledgeable experts about becoming a successful Amazon seller and even an Amazon influencer. The insights and strategies shared are invaluable, making it an essential resource for anyone looking to grow their business on Amazon. I truly appreciate the team behind this course for sharing their expertise and providing such valuable guidance—THANK YOU!🙏✨
February 10, 2025
Unprompted review
Best tool for Amazon
Best tool with every detail needed for amazon sellers.
February 9, 2025
Unprompted review
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Expensive…
January 31, 2025
Unprompted review
top motivated team
January 29, 2025
Unprompted review
Excellent software for Amazon FBA
Excellent software for Amazon FBA. I got 100% information about products.
January 9, 2025
Unprompted review
Great Customer Service answered all my…
Great Customer Service answered all my questions.
January 25, 2025
Unprompted review
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Only good things
This company is amazing, The software helped me to find product I will be selling and have already idea for more using the insight, thanks for doing it!
January 17, 2025
Unprompted review
not trustworthy
This software is overrated.
Please use this software if you really don't care about your money. In a nutshell this software is not trust worthy. You can do your research out there are so many software's available now a days, which Idid not know, until I faced a issue unresolved for ages and it repeated again and again, I decided to leave helium for using it for 3 years.
January 22, 2025
Unprompted review
Reply from Helium 10
Hi there,
Thank you for sharing your feedback, and I’m sorry to hear about your experience that led you to end your subscription with us. I completely understand your frustration, especially after investing time and effort into using the software.
We always strive to deliver a high-quality service, and I’m genuinely sorry that we did not meet your expectations during your time with Heliu 10. It’s important to us that we address any unresolved issues, so I’d love to learn more about any specific problems you faced. If you're open to it, please feel free to reach out to us at support@helium10.com and with "Trustpilot Review" in your subject line, and we will be happy to further investigate the issues that lead to your review.
We truly value your input, as it helps us improve. If there’s anything else you’d like to share, please don’t hesitate to add that as well. W
Best regards,
Nada
Sr. Support Manager
It's overhyped and over priced
It's overhyped and over priced. I've tried to cancel my subscription and they won't let me and will not get you any refund. DO NOT SIGN UP for this and if you're desperate and trying to sign up for it then DO NOT sign up for annual payment. This company is SH*T
January 15, 2025
Unprompted review
Reply from Helium 10
Hi Thach,
Thank you for taking the time to share your thoughts, and I’m sorry to hear about your negative experience with trying to cancel your subscription. I can completely understand your frustration, and I sincerely apologize for any difficulties you've encountered while trying to manage your subscription.
We aim to provide a smooth and transparent experience for all of our customers, so if you’ve had issues with canceling your subscription, I’d like to look into this personally and ensure we resolve the matter as quickly as possible. Please reach out to support@helium10.com with "Trustpilot - Cancelation Review" in your subscription and I will work with my billing team to see if your account meets our refund policy requirements for a refund and how we can improve the cancellation process.
I appreciate your feedback as we continue to improve our services.
Best regards,
Nada
Sr. Support Manager
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