I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feel... See more
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Review summary
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PCV practical driving test passed first time after 20 hours training with Karl Barham. Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part... See more
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I recently took and passed my HGV class 1 through HGVC, they were both very professional and helpful. Offering the very best advice and communication. When at times I struggled with the link via an ap... See more
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My instructor, Karl Barham, at HGVC was amazing! He has a great character and is a great person to be around. He was very clear in his teaching and his learning techniques, making the whole experi... See more
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Company details
Written by the company
Insite (formerly HGVC) is the UK’s leading supplier of fully managed, commercial vehicle, warehouse, and construction training. For more than 12 years, Insite has been delivering training for the worlds most respected organisations including Amazon, the AA, Morrisons Utilities, Travis Perkins, NHS ambulance service, MOD overseas, AMEY Services and more. The business was founded in 2012 with the goal of delivering market-leading HGV licence acquisition programs for individuals and businesses. Insite is now the leading provider of commercial vehicle training in the UK, delivering more than 12,000 courses over the past five years. From initial checks and on-boarding, to preparing training summaries with results, analysis and recommendations for improvements, Insite transforms commercial vehicle and equipment training programmes. Insite has a network of over 400 training centres across the UK, offering training courses for every licence category in the UK, along with driver CPC, HIAB, ADR, forklift, and excavator courses.
Contact info
Unit 5, Apollo Studios, Charlton Kings Road, NW5 2SB, London, United Kingdom
- 0330 818 8888
- info@insite.training
- www.hgvc.co.uk
4.8
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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This course informative and fun I…
This course informative and fun I learned a lot and was very beneficial
April 9, 2026
Unprompted review
Reply from Insite
Thank you for your feedback. I’m glad you found the course both informative and enjoyable, and that it provided real value. Your comments are appreciated.
Very good at providing information and…
Very good at providing information and explaining and delivering training
April 9, 2026
Unprompted review
Reply from Insite
Thank you for your feedback. I’m pleased to hear that the information, explanations, and training delivery met your expectations. I appreciate your comments and will continue to build on this approach.
Reply from Insite
Thanks for your feedback! We’re glad you found it informative and helpful
Support offered too late to make a difference
We enrolled onto this training programme with the hope of supporting a move into a new career path, and initially the experience was positive.
However, as the course progressed, it became clear that the level of support needed for someone who was struggling was not put in place early enough. There were multiple occasions where the pass mark was narrowly missed, yet additional support (including one-to-one guidance) was only offered towards the final stages of the programme, at which point it was too late to make a meaningful difference.
Whilst we appreciate that there are deadlines and structure within the bootcamp, it is disappointing that more proactive support was not provided earlier, particularly given how close the results were on several attempts.
Communication was generally good, and staff were polite and responsive, however the overall experience has left us feeling that the programme is better suited to those who can pass within the standard timeframe, rather than those who may need a more structured level of support along the way.
We have invested a significant amount of time and money into this process, so the final outcome is understandably disappointing.
April 2, 2026
Unprompted review
Reply from Insite
Thank you for taking the time to provide such a considered review. We appreciate your feedback and are pleased to hear that your initial experience and interactions with our team were positive.
We fully recognise that an unsuccessful outcome can be disappointing, particularly where a significant investment of time and money has been made. We are sorry to hear that this was your experience.
Our programmes are designed with clear structure and expectations, including a strong emphasis on learners taking ownership of their theory test preparation. We recommend a minimum of 40 hours of independent study, as this level of commitment is typically required to achieve success. Where learners are unable to dedicate this time, it can impact outcomes despite the support available.
That said, we do provide a range of support mechanisms throughout the programme, including additional resources and adaptations for learners who may require them, such as voice-supported materials for those with learning differences. We continually review how and when support is offered to ensure it is both timely and effective.
We value your feedback regarding earlier intervention and will take this into account as part of our ongoing improvement. Thank you again for sharing your experience.
Cat D test passed first time! Thanks Karl!
I hugely benefitted from Karl Barham’s expert tuition and passed my Cat D test first time! Karl took me from feeling completely unsure I would be able to get to grips with controlling a bus to feeling confident that I could safely manoeuvre one through pretty tight spaces. Karl’s style of teaching is relaxed (although he doesn’t miss a thing in your driving and the road ahead!) and thoroughly enjoyable. He combines humour with just the right amount of instruction that you need at any given moment.
I would highly recommend Karl to anybody thinking of getting their D License. You’ll be in very good hands.
March 18, 2026
Unprompted review
Reply from Insite
Thank you for such a detailed and thoughtful review.
We’re delighted to hear that Karl’s expert tuition helped you pass your Cat D test first time and, more importantly, build real confidence behind the wheel. Supporting learners from uncertainty to capability is exactly what we aim for.
It’s great to know Karl’s calm, attentive and engaging teaching style made the experience both effective and enjoyable.
We really appreciate your recommendation and wish you every success with your driving career ahead.
Great training provided
Great training provided, clear training with a great foundation for myself to become an assessor. Course material was well laid out and structured with clear goals. Johnathan was very courteous and delivered the training to a very high standard.
March 5, 2026
Unprompted review
Reply from Insite
Thank you for your kind feedback. We’re delighted to hear that you found the training clear, well structured, and a strong foundation for becoming an assessor. It’s also great to know that the course materials and learning objectives supported your development throughout the programme.
I will be sure to pass on your comments to Johnathan – he will be pleased to hear that his delivery and support made such a positive impact on your experience.
We wish you every success as you progress in your role as an assessor.
23 hours of driving with Karl and I am…
23 hours of driving with Karl and I am a bus driver. Karl has made ever hour a pleaser. He’s a true gentleman. Funny, kind and a bloody good instructor. Thanks Karl
February 19, 2026
Unprompted review
Reply from Insite
Thank you for taking the time to share your feedback.
We are pleased to hear that your 23 hours of training with Karl were such a positive experience. It is great to know that his professionalism, humour and supportive approach made each session enjoyable and worthwhile. We agree that he is a highly skilled instructor and a valued member of the team.
We will be sure to pass on your kind words to Karl. Thank you again, and we wish you continued success in your role.
Driver assessor Training
I recently had driver assessor training, Trainer had brilliant industry knowledge and made the training flow with ease and i learnt a lot with out even realising it.
February 19, 2026
Unprompted review
Reply from Insite
Thank you for your fantastic feedback.
We are delighted to hear that you found the driver assessor training valuable and engaging. It is great to know the trainer’s industry knowledge and delivery style helped the course flow naturally and made learning feel effortless.
We appreciate you taking the time to share your experience and wish you every success in applying your new skills.
Karl Barham is a brilliant instructor
Karl Barham is a brilliant instructor. Thanks to his expert guidance, I successfully passed my Category D and CPC in last December. He’s professional, clear with his instructions, and great at building your skills.He doesn’t just teach you to pass the test; he teaches you how to be a safe and competent driver. Five-star service all the way! If you want to succeed, Karl is the man to see!
December 1, 2025
Unprompted review
Reply from Insite
Thank you for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear that you successfully passed your Category D and CPC. Congratulations on a brilliant achievement! It’s great to know that Karl’s professional approach, clear instruction, and focus on building safe, competent drivers made such a positive impact on your training experience.
We will be sure to pass your kind feedback on to Karl
Wishing you every success in your driving career and safe travels ahead.
PCV practical driving test passed first…
PCV practical driving test passed first time after 20 hours training with Karl Barham.
Although an absolute font of knowledge and experience, Karl made every driving lesson a joy to take part in.
Relaxed and funny in his manner, he has an uncanny knack to foresee just what’s around every corner and predict just how other road users will react when they see a big yellow bus with L plates on!
Shout out for Karl…… Thanks for all your dedication and input.
February 11, 2026
Unprompted review
Reply from Insite
Thank you for your kind review, and congratulations on passing your PCV practical test first time.
It was a pleasure training with you, and I’m delighted you enjoyed the lessons. Your commitment and progress over the 20 hours of training were excellent, and you thoroughly deserved the result.
Wishing you every success in your future driving career.
Jonathan great instructor made the…
Jonathan great instructor made the course very engaging and interesting book of knowledge credit to insite
February 4, 2026
Unprompted review
Reply from Insite
Thank you for your fantastic feedback. We’re really pleased to hear that Jonathan made the course engaging and interesting. He brings a wealth of knowledge and experience, and it’s great to know that this had such a positive impact on your learning. We appreciate you choosing Insite and look forward to supporting you again in the future.
Outstanding Instructor – Karl Barham
Karl Barham is an outstanding instructor. His teaching is clear, well-structured, and easy to remember, which helped me truly understand the material rather than just memorising it. His guidance allowed me to put everything together and pass my PCV licence on the first attempt. His humour and approachable manner made learning enjoyable and stress-free. I am extremely grateful for his support and highly recommend him.
January 15, 2026
Unprompted review
Reply from Insite
Thank you for your thoughtful review. We are delighted to hear that Karl’s clear, structured teaching and supportive approach helped you achieve a first-time pass. Congratulations on gaining your PCV licence, and thank you for the strong recommendation.
Karl Barham was a great instructor
Karl Barham was a great instructor, I couldn’t recommend him enough to anyone. He is patient and knowledgeable. With his instruction I was able to pass my PCV driving test first time.
December 18, 2025
Unprompted review
Reply from Insite
Thank you for your kind feedback. We are pleased to hear that Karl’s patient and knowledgeable approach helped you pass your PCV driving test first time. Congratulations on your achievement, and we wish you every success going forward.
I really enjoyed my training
I really enjoyed my training, Karl Barham was very supportive. I was able to pass first time. I would recommend the training academy to anyone who wishes to be a qualified bus driver.
Reji
November 7, 2025
Unprompted review
Reply from Insite
Thank you for your kind feedback and congratulations on passing first time! We’re delighted to hear you enjoyed your training experience with Karl and found his support helpful. Your recommendation means a lot to us, and we wish you every success in your new career as a qualified bus driver.
PCV training above and beyond
I have recently undertaken a PCV training programme with Karl Barham at Carousel Buses, High Wycombe. Suffice to say the quality of training was excellent. Karl goes above and beyond to ensure you’re not just trained to test standard, but able to withstand the highest of pressure situations driving a large vehicle as well as passing on excellent roadcraft to his students. I greatly enjoyed my training and have lessons to take with me every day in service going forwards. Thank you Karl!
October 20, 2025
Unprompted review
Reply from Insite
Thank you for sharing your feedback and for recognising Karl’s outstanding training. We’re thrilled to hear that you found the PCV programme so valuable and that it’s equipped you with the skills and confidence to perform to a high standard in service. Karl takes great pride in ensuring every trainee feels fully prepared for both the test and real-world driving, and your comments reflect that perfectly. Wishing you continued success in your driving career.
Start to finish great experience
Great experience from start to finish, theory preparation and app were decent, and practical training was brilliant, really put me at ease and felt confident about knowing all the test routes, highly recommended
October 15, 2025
Unprompted review
Reply from Insite
Thank you for your fantastic feedback. We’re delighted you had a great experience throughout your training. It’s great to hear that the theory resources and app supported your preparation, and that the practical training helped you feel confident and at ease. We really appreciate your recommendation and wish you all the best with your driving.
We had problems from the start
We had problems from the start with dates, training being cancelled/moved and not being notified and long times between tests/training with no communication despite sending emails.
Would not use this company again.
October 13, 2025
Unprompted review
Reply from Insite
Hello Hannah,
We're really sorry to hear that you have not had a positive experience with us. At Insite we pride ourselves on providing great training and a seamless learner journey. To hear that we have not been able to deliver that for you is upsetting. We have reached out to request more information so we can contact you directly and make this right.
Insite
Good, great and incredible
I find it challenging to determine where to begin. The name James Bond often comes to mind when discussing iconic figures, while in the realm of football, David Beckham stands out prominently. Additionally, when considering exceptional PCV bus instructors, Karl Barham is undoubtedly noteworthy. He is an outstanding instructor, possessing remarkable training skills and significant experience. His contributions to HGVC are invaluable. Thank you, Sir Karl Barham.
September 24, 2025
Unprompted review
Reply from Insite
Thank you for such a thoughtful and creative review. We’re honoured by the comparison and thrilled to know Karl’s expertise, experience, and dedication left such a strong impression. His commitment to delivering outstanding training is a true asset to Insite (formerly HGVC), and we’re proud to have him as part of our team. We’ll be sure to share your kind words with him. Thank you again for taking the time to share your experience.
The instructor Karl Barnham is very…
The instructor Karl Barnham is very detailed in his training he makes you comfortable and gives clear and informative information and directions that stick in your mind to achieve results that will make a career for you he's a great individual I personally felt blessed to have him training me
September 24, 2025
Unprompted review
Reply from Insite
Thank you so much for your thoughtful review. We’re delighted to hear that Karl’s detailed training, supportive approach, and clear guidance made such a strong impact on your learning experience. It’s wonderful to know you felt comfortable, inspired, and well-prepared to take steps toward your career. We’re proud to have Karl on our team and will be sure to share your kind words with him. Wishing you continued success on your journey!
Definitely would recommend
Could not recommend Mick my instructor enough. He really went above and beyond to support me and make sure I passed my category D test. Would definitely recommend.
August 29, 2025
Unprompted review
Reply from Insite
Thank you so much for your kind words! We’re thrilled to hear Mick was able to support you so well and help you pass your Category D test. We’ll be sure to share your feedback with him, he’ll be delighted! Congratulations on your achievement, and thank you for recommending Insite.
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