I had an amazing experience at Hilton garage, so easy, same day drive away. Tom Robothom (my salesman) made it all so easy, explained everything in depth, was polite and friendly, zero pressure which... See more
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Review summary
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Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering b... See more
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Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more
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Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more
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Company details
Written by the company
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contact info
The Mease, DE65 5JJ, Derby, United Kingdom
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Rejected Vehicle - Very Poor Aftercare and customer service
I paid cash for a Kia Sportage 17 plate with 44250 miles 09/08/26.
The car developed issues with a squealing belt 15/08/24 they offered to have it in to look at 08/09/26. The car then developed further problems overtaking and lack/loss of power. 18/08/26. I called the garage to get it sorted. They offered 02/09/26. As I was concerned about the safety of the vehicle I decided to reject the vehicle. They collected it 19/08/26. I contacted them 20/08/26 for an update and possible time frames for refund. After speaking to one member of staff who was rude I was informed they have up to 14days to diagnose the faults and was told my vehicle wouldn’t even get looked at until 25/08/26. I called on that date to be informed 2 road tests had confirmed there were no faults. Then after putting the rejection in writing and highlighting the action I was willing to take the issue I reported suddenly manifested. I also raised the case with the Motor Ombudsman unfortunately the business is not a member.
I then I had to wait 2 days for the refund after a lot of chasing, which I’m happy to say was in my account this morning 26/08/26. I’ve been without a vehicle for 2 weeks. The aftercare service and lack of communication internally and with the customer is appalling. I’ve occurred additional costs and lost money on the 12mths tax I put on the vehicle. I would not recommend this business.
August 26, 2026
Unprompted review
Professional, friendly and efficient
Very professional and friendly. Bee and Sunny came to collect my car yesterday. What lovely chaps they were. Explained everything. Very happy to deal with Hilton Garage.
August 26, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Bee and Sunny provided such a professional, friendly and efficient service when collecting your car.
It’s great to know they explained everything clearly and made the whole process easy and pleasant for you. We’ll be sure to pass your lovely feedback on to them — we’re sure they’ll really appreciate it.
Thank you for choosing Hilton Garage and for sharing your experience. We’re very happy to have looked after you!
Have no option supposedly to pay credit…
Have no option supposedly to pay credit card so I had to pay 11.6k bank transfer and take the rest on finance only to pay the finance off when I got home. Seems dodgy, I had the means to pay it all but because for whatever reason they don't take credit card, I had to take out finance or not buy the car.
August 26, 2026
Reply from Hilton Garage
Matt, we do not accept credit cards — this is consistent policy applied to every customer regardless of purchase amount, and it is made clear whenever the question is raised. It is not specific to your transaction.
On the finance point — if you had the full amount available, a bank transfer for the total would have been the straightforward route. Taking finance and settling it immediately after collection is a choice, not something we required of you; you could have transferred the balance in full and avoided the agreement entirely. It is also worth noting that finance companies do not permit credit cards to be used to settle a finance agreement, so that route would not have been open regardless.
Regards,
Hilton Garage
Refreshingly Organised and Reliable
Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and efficient.
The staff are most helpful, honest, patient and friendly. Their relevant knowledge base is extensive.
A special thank you to Paul in sales. Super chap!
August 26, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found Hilton Garage professional, organised and reliable, and that our team helped make what can sometimes be a daunting experience feel straightforward and stress-free.
It’s wonderful to hear such kind words about our staff and their knowledge, patience and friendly approach. We’re especially pleased that Paul made such a great impression — we’ll be sure to pass your lovely feedback on to him. We’re sure he’ll be delighted to hear you thought he was a “super chap”!
Thank you for choosing Hilton Garage and for your fantastic recommendation. We really appreciate your support and hope you’re enjoying your new car!
Do not trust this dealership.
Do not trust this dealership.
I would urge anyone who is thinking of trusting this dealership to consider using a more reputable dealership - the reviews speak for themselves.
I sold my car with Motorway and Hilton Dealership purchased my car. The experience was terrible throughout, there was no contact from Hilton at all and they didnt arrange collection, I had to keep chasing this. Once they finally arrived, they informed me that they would not be paying the confirmed price and would be paying £800 less due to excess damage. There was no excess damage - if you’ve used Motorway you will understand how many detailed pictures must be submitted in real time to avoid these situations. The driver advised this is a frequent issue with Hilton Dealership and advised my options were to accept the low price or re-list my car with motorway, but advised because the new registration plate is coming out next mont I would likely receive less than this offer.
There are so many trustworthy dealerships out there, please use one of these and avoid these slimy salesmen! A trip down to Hilton will show you just how much these people do not care about their customers.
August 18, 2026
Unprompted review
Reply from Hilton Garage
Caitlin, we need to push back on several points here.
On the collection and communication — if chasing was required to get a pickup arranged, that's a process failure on our end and we accept it. On the price reduction, Motorway photos are taken at a point in time and under specific conditions; they do not always capture every aspect of a vehicle's condition, and a physical inspection at collection will always take precedence over listing images. An £800 adjustment is not fabricated — it reflects findings made in person. We'd also dispute that any driver would advise a customer that last-minute reductions are "a frequent issue" with us; that claim doesn't reflect how our buying process works or how our collection drivers are briefed.
The language in the closing lines — "slimy salesmen," people who "do not care" — isn't something we'll accept as fair characterisation, and we'd encourage anyone reading this to look at the full picture of reviews rather than a single account of a Motorway transaction where the version of events is, at best, one-sided.
Please also remember that in this transaction, we are the customer; we are the one purchasing your vehicle. If you were to come to our site, buy a car, and it had unadvertised damage, you would expect a repair or compensation.
Regards,
Hilton Garage
Advert lied about service history
Drove there to view a Toyota Corolla, the advert described it as having “great service history …the most recent completed in July 2025”. After driving there to view the car I found out this was a lie. The car was missing a full year and was done 2024 and then 2026. When I asked about this discrepancy they said it must’ve been a spelling mistake, however the advert is still on autotrader unchanged. Going 18k miles without a recorded service drastically changes the value of the car.
August 24, 2026
Unprompted review
Reply from Hilton Garage
Robert, the advert listed four service stamps, the locations where they were completed, and a most recent service date — the date shown was an honest typographical error where 2025 was entered instead of 2026. That's a mistake, not a deliberate misrepresentation, and we accept it should have been corrected on the listing promptly once flagged. This has now been done.
On the service history itself — the car was never advertised as having full service history, only four stamps. What you've since found is that a service was completed in 2026, meaning the most recent one is actually more current than the advert implied, not less. A gap in the stamp history is something that could have been clarified with a quick call before making the trip, and we'd encourage that as a first step on any vehicle where the history matters to you.
Regards,
Hilton Garage
Arrived at Hilton cars look round a lot…
Arrived at Hilton cars look round a lot of cars found the one I wanted went to reception told to set down and wait for sales man told him the car I wanted took on road test come back agreed a the price sales man carried out a very good service
August 23, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you enjoyed your experience at Hilton Garage and found the car you were looking for from our wide selection.
It’s great to hear that your test drive went well and that our sales team provided such good service throughout the purchase and price agreement. We really appreciate you taking the time to share your experience.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
Thanks Tom Rodgers
August 25, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Tom Rodgers looked after you so well.
We’ll be sure to pass your kind words on to Tom — we’re sure he’ll be delighted to know you appreciated his help. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Car Purchase
I dealt with Joe Hind whilst purchasing a car. Joe explained the process clearly and dealt with my queries efficiently.
Very happy customer!!
August 18, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you were so happy with your car-buying experience.
It’s great to know that Joe Hind explained everything clearly and handled your queries efficiently, making the process straightforward and stress-free. We’ll be sure to pass your kind feedback on to Joe.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
Bit of a wait collecting car
Bit of a wait collecting car, although we did go at busy time.
Staff were pleasant enough.
August 22, 2026
Reply from Hilton Garage
Thank you for taking the time to leave us your 4-star review. We’re pleased to hear that our staff were pleasant and helpful during your visit.
We do apologise for the wait when collecting your car. We appreciate your understanding that you visited during a particularly busy time, but we know how exciting it is to collect a new vehicle and understand that you’d want the process to be as quick and smooth as possible.
Thank you for your patience and for choosing Hilton Garage. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
Impressed first timers!
Fantastic service & friendly approach. Very quick & easy exchange & purchase.
Luckily, we didn't need a test drive, as this would have took a lot longer as it was the weekend & extremely busy.
We were seen almost immediately & directed to the far side of the compound, only to find the car we wanted to look at locked!
Rather than walk all the way back to reception, we rang from the car & it was soon rectified & unlocked.
Satisfied we wanted to purchase, we then had to negotiate our px. Offered a good deal & were on the road in our new car in under 3 hours.
A piece of advice - the reception area is manic on a weekend, and very noisy. If you can, ask if you can see someone in the outside portacabins, where it's quieter.
Definitely recommend for anyone wanting a huge choice & excellent service.
August 22, 2026
Reply from Hilton Garage
Thank you so much for taking the time to leave us such detailed feedback and for your 4-star review! We’re delighted to hear that, despite it being a particularly busy weekend, you found our team friendly and the exchange and purchase process quick and straightforward.
We apologise for the vehicle initially being locked and appreciate your patience while we got this resolved. We’re pleased our team were able to sort it promptly and get you back on track.
We also really appreciate your feedback regarding the reception area being busy and noisy at weekends. We’ll certainly take this on board as we continue looking for ways to make the customer experience as comfortable as possible.
It’s fantastic to hear you were able to agree a good part-exchange deal and drive away in your new car within three hours. Thank you for your recommendation and for choosing Hilton Garage — we hope you’re thoroughly enjoying your new vehicle!
Purchased a car today
Purchased a car today! Paul was amazing from minute one!
Really great dealing with him and the Hilton Garage!
Highly recommend!
August 25, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a great experience purchasing your car with us.
It’s wonderful to hear that Paul was amazing from the very beginning and made your experience such a positive one. We’ll be sure to pass your kind words on to him — we know he’ll be thrilled to hear them.
Thank you for your recommendation and for choosing Hilton Garage. We hope you’re loving your new car and look forward to welcoming you back in the future!
Purchase July 26
The actual purchase experience, agreeing to buy the car was fine. It all started to go wrong when I went to collect the car. We arrived 15 minutes before our pick up time, and then we sat in the waiting area for over an hour before the person doing the handover finally came over to us. What is the point in having appointment times if people are just going to be kept waiting for over an hour? In this time, nobody kept us updated on what was happening, nobody told us why we were waiting, just left us sat there. The car was registered in the wrong name, which we didn't realise until the log book turned up, meaning our insurance had been invalid for almost 3 weeks since collecting the car. We had to wait well over a week to receive the spare key and the service book. There was something missing from the car which was only resolved by us having to contact them on several occasions, despite promises on purchase, handover and after that it was being dealt with. Overall, my worst complete purchase experience I've had.
July 14, 2026
Reply from Hilton Garage
AA, the wait at collection is a fair criticism and one we've taken seriously — a timer system is now in place across all handover tables specifically to prevent that happening again.
On the V5 name — we'd want to understand how that error occurred, and if it hasn't been corrected yet, please email us with your registration and we'll make sure it's resolved. On the insurance point, a V5 logbook is not proof of ownership and insurance attaches to the person and the vehicle, not the name on a registration document — your cover would not have been invalidated by that discrepancy.
The spare key and service book delay is not ideal and we accept that, though we're glad both have since reached you. On the outstanding item from the original purchase — repeated chasing to get something fulfilled that was promised at point of sale isn't acceptable, and we understand the frustration.
Regards,
Hilton Garage
Reply from Hilton Garage
Thank you for taking the time to leave us a 4-star review! We’re really pleased to hear that you found our team helpful and that you had a positive experience with us.
We appreciate your feedback and hope you’re enjoying your new car. Thank you for choosing Hilton Garage, and we look forward to welcoming you back in the future!
Very helpful staff, polite efficient and excellent product too
Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful with the handover and documentation and Nathan managed the process of the repair very efficiently. Even offered to send a touch up paint for the small stone chip on the bonnet.
Overall would highly recommend this car supermarket
August 22, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you were so pleased with your new car and the service you received from the team.
It’s great to know that Nathan was able to manage the repair so efficiently and have the daytime running light issue resolved within an hour. We’re also pleased our admin team made the handover and documentation process smooth and that we could help with the small stone chip by offering touch-up paint.
We really appreciate your kind comments about our staff being helpful, polite and efficient. Thank you for your recommendation and for choosing Hilton Garage — we hope you continue to enjoy your new car!
My sales person Matthew Sheehan was…
My sales person Matthew Sheehan was incredibly helpful and thorough, helping me through the process of buying a car for the first time! Would highly recommend Matthew!
August 25, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Matthew Sheehan was so helpful and thorough throughout your first car-buying experience.
We know buying your first car can feel like a big step, so it’s fantastic to hear that Matthew guided you through the process and made everything clear and straightforward. We’ll be sure to pass your kind words and recommendation on to him.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
Matt Kirby
As much as I dislike dealing with car sales people and letting go of my money, the experience with Matt Kirby was as pleasant as could be.
He listened to my needs and dealt with them in a polite manner and also spoke to my wife in a gentlemanly manner.
We wish him well!
August 23, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Matt Kirby made what can sometimes be a daunting experience of buying a car such a pleasant one.
It’s wonderful to know that Matt listened carefully to your needs, treated you both with respect and professionalism, and made the process comfortable from start to finish. We’ll be sure to pass your kind words on to Matt — we’re sure he’ll really appreciate them.
Thank you for choosing Hilton Garage, and we wish you both many happy miles in your new car!
Good range of cars, good service.
Good range of cars, good prices, great service (our salesman was Joe Hind) and no pressurised selling. An easy, hassle-free process.
August 21, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you were impressed with our range of cars, competitive prices and the service you received.
It’s great to know that Joe Hind provided a relaxed, no-pressure approach and made the whole experience easy and hassle-free. We’ll be sure to pass your kind feedback on to Joe.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
Trustworthy and honest
This is the second vehicle I've purchased from Hilton Garage and the whole experience is second to none, I was taken care of by a brilliant salesman Tom Robotham, He was extremely polite, Not pushy in any way and put any worries or questions we had to rest. I would also mention thier operations manager Rebecca Cleverley who is an absolute delight, Extremely helpful and kind who had my cars prepped to the highest standard immediately. The cars I've bought from Hilton have both been exceptional and I will continue to buy ONLY from them in the future. Honestly if you want to find a decent car and are tired or worried about getting ripped off by back street garages go to Hilton, They really are the best in the business
August 12, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your outstanding 5-star review and for returning to Hilton Garage for your second vehicle purchase!
We’re incredibly pleased to hear that your experience was once again second to none. It’s fantastic to know that Tom Robotham provided such a professional, friendly and pressure-free service, taking the time to answer your questions and put your mind at ease.
We’ll also be sure to share your lovely comments with Rebecca Cleverley. We’re delighted that she was able to make sure your vehicle was prepared to such a high standard and provided the helpful, caring service you deserve.
Your continued trust and loyalty mean a great deal to us. Knowing that both vehicles you’ve purchased from Hilton Garage have been exceptional, and that you would choose us again in the future, is the best feedback we could receive.
Thank you for your fantastic recommendation and for putting your trust in Hilton Garage. We look forward to welcoming you back again when it’s time for vehicle number three!
Excellent service from start to finish…
Excellent service from start to finish from Tom Robotham. He explained everything and helped us get the best deal for our new to us car. Thank you again Tom
August 24, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received excellent service from Tom Robotham from start to finish.
It’s great to know that Tom took the time to explain everything clearly and helped you secure the best deal on your new-to-you car. We’ll be sure to pass your kind words on to him — we’re sure he’ll be delighted to hear them.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
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