I had an amazing experience at Hilton garage, so easy, same day drive away. Tom Robothom (my salesman) made it all so easy, explained everything in depth, was polite and friendly, zero pressure which... See more
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Review summary
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Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering b... See more
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Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more
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Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more
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Company details
Written by the company
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contact info
The Mease, DE65 5JJ, Derby, United Kingdom
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4.4
Excellent
11K reviews
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Replied to 96% of negative reviews
Typically replies within 2 weeks
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My experience with Hilton Garage was mixed
My experience with Hilton Garage was mixed.
The sales process and delivery were excellent. Communication was good, and everything went smoothly up to the point of delivery.
Unfortunately, my experience with their after-sales service was very different. After noticing a towbar on the vehicle following delivery, I emailed to ask about having it removed. When I did not receive a response, I called the following day.
The person I spoke with said the garage would not remove it because it had been included in the advertisement. While I understand that they were entitled to decline my request, I was disappointed by how the conversation was handled. The person was dismissive and rude, placed me on hold without telling me, and made me feel as though my concern did not matter.
A polite and professional explanation would have been sufficient. It is disappointing that an otherwise excellent sales and delivery experience was let down by the way my after-sales enquiry was handled. I hope Hilton Garage improves how customers are treated after a vehicle has been purchased, not only during the sales process.
August 25, 2026
Unprompted review
Reply from Hilton Garage
Erikefe, glad the sales and delivery side landed well — that's what we want every customer to experience from start to finish.
On the towbar, the position taken was the right one — a fitted towbar is part of the vehicle as advertised and isn't something we'd typically remove post-sale. But the way that was communicated is a separate matter, and being put on hold without warning and feeling dismissed isn't how that conversation should have gone. That's fair feedback and we'll take it on board.
Regards,
Hilton Garage
Great experience buying from Hilton
Great experience buying from Hilton, felt no pressure viewing vehicles and staff were super friendly, fetching our car for viewing. Max helped us through the buying process and was really helpful, patient and clear about each step. Would definitely recommend
August 24, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a great experience buying from Hilton Garage and that you felt comfortable and under no pressure while viewing our vehicles.
It’s wonderful to hear that Max was so helpful, patient and clear throughout the buying process. We’ll be sure to pass your kind comments on to him.
Thank you for your recommendation and for choosing Hilton Garage. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
Isaac and Tom were very helpful with…
Isaac and Tom were very helpful with the entire process.
August 21, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your 5-star review! We’re delighted to hear that Isaac and Tom were both so helpful throughout the entire process.
We’ll be sure to pass your kind feedback on to them. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Faulty van terrible after sales
Terrible aftersales after purchasing a faulty van. Do your research and look elsewhere.
June 17, 2026
Unprompted review
Reply from Hilton Garage
John, we'd need more detail to respond properly to what you've raised — "faulty van" and "terrible aftersales" covers a lot of ground and we don't have enough here to locate your file or understand what's actually happened.
If there's a genuine outstanding fault or unresolved issue, email service@hiltongarage.co.uk with your name, registration and a summary of where things stand, and we'll look into it properly.
Regards,
Hilton Garage
Great end to end experience !
As soon as I entered the sales office I was greeted by a very pleasant chap named Paul.
I asked Paul if I could view a vehicle and he arranged for the vehicle to be delivered to the site immediately.
The vehicle was faithful to the advertisement and was exactly what my wife required.
Paul's friendly, professional honest nature, shone through all the way through the seamless purchase.
On collection Paul was there to greet us and introduced us to a pleasant young fella called Josh who dealt with the handover.
The vehicle was prepared to a very high standard .
We highly recommend the car purchasing experience at Hilton Garage.
August 24, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a great end-to-end experience with us at Hilton Garage.
It’s wonderful to hear that Paul made such a positive impression with his friendly, professional and honest approach, and that he was able to make the process smooth and straightforward from your initial enquiry right through to collection. We’ll also be sure to pass your kind comments on to Josh for making the handover such a pleasant experience.
We’re especially pleased to hear that the vehicle lived up to the advert, was exactly what your wife was looking for and had been prepared to such a high standard.
Thank you for your recommendation and for choosing Hilton Garage. We hope you both enjoy the new car and look forward to welcoming you back in the future!
A fantastic experience dealing with…
A fantastic experience dealing with Sean from start to finish. The process from test driving to buying was really smooth. We’d definitely purchase here again based on our experience.
August 24, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a smooth and enjoyable experience with Sean from start to finish.
It’s great to know that the process, from your test drive through to completing the purchase, was straightforward and stress-free. We’ll be sure to pass your kind feedback on to Sean.
Thank you for choosing Hilton Garage and for your kind recommendation. We’d be delighted to welcome you back again in the future!
Had a great experience dealing with…
Had a great experience dealing with Sean. Helped us sort out a test drive on a car from their holding facilities within minutes and was easy to deal with throughout the purchase
August 24, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a great experience with Sean and that he was able to arrange a test drive for you so quickly.
It’s brilliant to know that Sean made the purchase process easy and straightforward from start to finish. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car. We look forward to welcoming you back in the future!
Paul was really helpful but without the…
Paul was really helpful but without the hard sell tactics. He went above and beyond
August 20, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Paul provided such a helpful and supportive experience without any hard-sell tactics.
It’s wonderful to know that he went above and beyond to make your experience a positive one. We’ll be sure to pass your kind feedback on to Paul.
Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Basic and robotic service
Didn't really like any of the experience as such. Disliked the very robotic sales process.
I reserved the car over the phone and the lady asked what time I'd be coming in to test drive it, so they could have it ready for me. Got there at the time I specified but nothing had been prepared. I had to wait over an hour for them to get the car out from their jungle of cars. The car hadn't been valeted so had dog hairs over the seats.
When I arrived a few days later to collect the car, we just went through the documents and they gave me the keys and said off you go. No checking over the vehicle to make sure I was happy etc, just pushed out the door. After leaving the premises we discovered the rear tyre was flat.
Added in response to Hilton garage reply : No, there was zero walkthrough, no sales person ever went near the car with us. Was also still covered in dog hair.
August 23, 2026
Reply from Hilton Garage
Klare, the wait on your first visit and the car not being ready as promised are fair criticisms — if a time was agreed for the vehicle to be prepared, that should have been honoured, and clearly it wasn't.
On the handover, our process does include a walkthrough before keys are handed over, so if that felt rushed or incomplete, that's something we'll take back to the team. The flat tyre is a more specific concern: tyres are checked as part of our preparation process, and if one was flat at or shortly after collection, we'd want to understand the timeline — whether it was noted on site or developed after leaving. If you're still experiencing issues with the vehicle, email us at service@hiltongarage.co.uk with your registration, and we'll look into it.
Regards,
Hilton Garage
A very relaxed yet professional…
A very relaxed yet professional customer service. Was great that we could take the car on a test drive alone so I wasn't so nervous having someone I don't know sat at the side of me. Nor was there any pressure to buy. Only downside was the waiting round for car to be bought down & to be seen by sales team other than that was agreat. We bought our car and was delivered a day late but that wasn't a problem, that being said I would definitely buy & recommend this garage.
August 20, 2026
Reply from Hilton Garage
Thank you for taking the time to leave us your 4-star review. We’re really pleased to hear you found the service relaxed, professional and pressure-free, and that being able to take the car out for a test drive on your own helped you feel more comfortable.
We’re sorry for the wait while the car was being brought down and for the slight delay with the delivery. We really appreciate your patience and understanding, and we’ll certainly take your feedback on board as we continue working to make the process as smooth and efficient as possible.
Most importantly, we’re delighted you found the right car and hope you’re thoroughly enjoying it! Thank you for choosing Hilton Garage.
Absolutely brilliant experience buying…
Absolutely brilliant experience buying my Mini Cooper with Tom R. He was professional, warm, never pushy, and genuinely knowledgeable. He got me a great deal and nothing was ever too much trouble. Highly recommend.
August 23, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you had an absolutely brilliant experience purchasing your Mini Cooper with Tom R.
It’s great to hear that Tom’s professional, friendly and knowledgeable approach made such a positive impression, while ensuring you never felt pressured. We’ll be sure to pass your wonderful feedback on to him.
Thank you for your kind recommendation and for choosing Hilton Garage. We hope you’re loving your Mini Cooper and look forward to welcoming you back in the future!
Very happy with the service provided by…
Very happy with the service provided by Sean, down to the part ex price and the deal presented overall extremely happy, what a credit to Hilton garage Sean is!
August 23, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you were so happy with the service provided by Sean, from the part-exchange price through to the overall deal.
It’s fantastic to hear that Sean made such a positive impression and that you felt you received a great deal. We’ll be sure to pass your kind words on to him — we’re sure he’ll be delighted to know you consider him such a credit to Hilton Garage.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
New Car
Joe was very helpful during the process of getting my new car, made everything really easy.
August 23, 2026
Reply from Hilton Garage
Thank you so much for your 5-star review! We’re delighted to hear that Joe was so helpful throughout the process and made getting your new car easy and straightforward.
We’ll be sure to pass your kind feedback on to Joe. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Mable the Mokka.......
After a few issues I was finally seen to by Steve the sales manager and Rayhaan, both gentlemen made sure i was given the absolute best service available. I was dealt with efficiently and all my questions were answered honestly......I viewed and test drove all the cars I wanted too and when I chose the one I wanted was again given the most efficient service. This is my 3rd car purchase from Hilton Garage and after having my faith restored would and have recommend others to come here too......🌟🌟🌟
August 21, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review and for choosing Hilton Garage for your third car purchase with us!
We’re sorry to hear that you experienced a few issues initially, but we’re delighted that Steve and Rayhaan were able to step in, restore your confidence and provide the efficient, honest and helpful service you deserved. It’s great to hear that they answered all your questions, gave you the opportunity to view and test drive the cars you were interested in, and made the final purchase process so straightforward.
We truly appreciate your continued loyalty to Hilton Garage and your recommendation to others. We hope you’re loving your new Mokka, Mable! 🌟🚗
We look forward to welcoming you back for car number four in the future!
Pleasant experience
Pleasant experience, no hard sales, Joe was easy going, explained all I needed to know, sorted a test drive, made the paperwork easy, drove away same day.
July 31, 2026
Reply from Hilton Garage
Thank you so much for your 5-star review! We’re delighted to hear you had such a pleasant and relaxed experience with us.
It’s fantastic to hear that Joe provided a no-pressure approach, explained everything clearly, arranged your test drive and made the paperwork nice and straightforward. We’re especially pleased that everything came together smoothly enough for you to drive away in your new car the same day!
We’ll be sure to pass your kind feedback on to Joe. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
They couldn't insure me.
The car I bought from Hilton is so far a delight. However the service history shows it has not been serviced since 2024. It is strange that they did not pick this up in their checking. I had made clear before picking the car up that I needed short term insurance, but, due to my age, they could not supply it. I eventually managed to switch my own insurance to the vehicle over the phone, which has inconvenienced me. Despite the willingness of their people, their systems fell a bit short.
They have given me the chance to reply to their comments. At no stage did they make clear to me that insurance was my responsibility. I don't know who Cuvva are, but any decent independent insurance broker would have found cover. After all I managed to, and I am not in insurance.
August 22, 2026
Reply from Hilton Garage
Nickk, glad the car itself has been a positive experience so far.
On the service history — EVs have significantly reduced servicing requirements compared to combustion vehicles, and depending on the manufacturer's schedule, a 2024 service date may well fall within the normal interval for the car's age and mileage. That's worth checking against the manufacturer's recommended schedule before drawing conclusions. We did complete our regular health check inspection on the vehicle to make sure that it was road safe for you to take away.
On the insurance — Cuvva is an independent provider we signpost as a convenience; their eligibility criteria are their own and outside our control. Arranging insurance before collecting a vehicle is the customer's responsibility, and we'd always recommend confirming cover is in place ahead of the handover date rather than relying on any single provider.
Regards,
Hilton Garage
Chaotic, smelly and non negotiable
Their prices were reasonable and they offered me the bottom end for my car (even though it had full service history and new cam belt in the past 2 months). So I drove a few hours to see the car with the intention to buy. When I got there, it was chaos. Extremely busy. I had to go search the lot on my own to find the car for the appointment that was booked. I found it, only to immediately realise it was a smokers car, it stunk. The salesperson got in and denied they smelt anything, which was bizarre. They also would not move on any price. Staff were relatively accommodating, but I cannot recommend travelling to this garage, when the car I wanted stank of smoke and they would not move on the price (it was not advertised as a smokers car).
August 22, 2026
Unprompted review
Reply from Hilton Garage
Alex, on the smoke smell — used vehicles come with varying histories, and condition issues including odours aren't always apparent until a physical inspection. We don't categorically list cars as "smokers vehicles"; what we do is price them to reflect their condition, which is part of why the figure was where it was. Whether one of our sales team genuinely couldn't detect it or was trying to move past the objection, we can't say from here — but we take that point on board.
On the price — our cars are priced to market from the outset, and that approach applies consistently. We understand that's frustrating when you've made a long journey, but the expectation that travel time creates an obligation to discount isn't something we'd accept as a fair basis for negotiation.
Regards,
Hilton Garage
Four weeks out of five months
Bought a vehicle in March, it broke down numerous times the first being 3 weeks after i purchased the vehicle. In the few months I owned the vehicle I only drove it for 4 weeks in total the rest of the time it was with Hilton garage while they attempted to fix it. It broke day again a few days before I was due to go on holiday, luckily the staff kn the service department (Darcy, Lee and Rachel) were very helpful and gave me a loan car. The loan car was a great vehicle to drive and I ended up refused the original car and purchasing the loan car. I hope the new car runs better than the previous.
August 19, 2026
Reply from Hilton Garage
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the repeated issues you experienced with your original vehicle and appreciate how frustrating it must have been, particularly with the amount of time the car was off the road.
We’re pleased that Darcy, Lee and Rachel were able to support you throughout the process and provide you with a loan vehicle when you needed it. We’re also glad that you were happy with the loan car and that we were able to help you find an alternative vehicle that you felt more confident in.
We completely understand your disappointment with the original vehicle, and we appreciate your patience while our service team worked to resolve the issues. We sincerely hope you’re enjoying your new car and that it provides you with the reliable and enjoyable ownership experience you deserve.
Thank you again for your understanding and for giving Hilton Garage the opportunity to put things right.
Good Experience
I was seen in a timely manner, allowed to test drive the vehicle on my own, Leon was great, sorted out a good deal for me and offered me a drink. I would certainly recommend this garage to others
August 22, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a positive experience with us and that you were seen promptly and given the freedom to test drive the vehicle at your own pace.
It’s great to hear that Leon looked after you so well, helped arrange a good deal and made you feel welcome throughout your visit. We’ll be sure to pass your kind feedback on to him.
Thank you for your recommendation and for choosing Hilton Garage. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
I sold my car to this garage through…
I sold my car to this garage through Motorway. At collection, I was told the clutch was ‘high’ and would “need replacing in a month” and £1,000 was deducted from the agreed price on that basis, and due to an issue with the suspension. A couple of faults also popped up on the on board diagnostics and there were smears from the back wiper. They cleared the outstanding finance so I wasn’t massively bothered about this, however it is my opinion that £1,000 was an overinflated figure.
After the car was picked up, I went through the visual health check documentation from the Mercedes dealership (checks completed 2 months before sale as part of annual service, added ~1k miles on since) and the quote to fix the suspension was £227 including VAT - much less than 1k! The smears for the back wiper were also priced at around £60 to fix. On this health check, there was no mention of any issue with the clutch.
The car was advertised for sale by the garage the following morning. I can’t comment on whether any work has subsequently been carried out or will be carried out, but prospective buyers may wish to make their own checks regarding the clutch and suspension before purchasing.
The checks at pick up are vigorous (I wouldn’t fault the garage for that, as they should be), but it does make me question the responses to these reviews where Hilton are claiming no knowledge of issues prior to sale.
Pick up through Onyx was a shambles - I rang Onyx 4 times and Hilton twice on the day or pick up. The lady at Hilton on the second conversation said she would call the driver then “personally” call me back. Spoiler - she didn’t bother! I waited until 3:30 to be called with a time, even though they were meant to pick the car up the day before, when they didn’t turn up they said they will call me “first thing” with a time. Imagine my surprise when their version of first thing turned out to be half 3 in the afternoon.
I also left the logbook with the driver and forgot to take a picture of it before he left. I called straight away, literally two minutes, and he said he would send me a picture of it so I had the reference to declare to DVLA. Still not been sent it; and this was two days ago.
I called motorway for the reference in the end and they provided it - Motorway customer service and process was truly excellent, in my opinion the actions of Hilton have slightly let them down. I personally wouldn’t buy a car from them for the reasons stated in this review.
August 20, 2026
Unprompted review
Reply from Hilton Garage
Eric, on the deduction — the £1,000 figure covered two separate items: the clutch and the suspension. The suspension element clearly wasn't proportionate given the Mercedes health check quote you've since found, and we accept that point. On the clutch — a visual health check carried out at a Mercedes dealership as part of a service won't necessarily pick up a clutch that's riding high, which is a condition assessment made at the point of test drive and inspection rather than a workshop check. We're not suggesting the dealership missed something they should have caught; the two assessments are measuring different things. That said, if the combined deduction feels out of kilter with the documentation you now have, that's a fair point to raise.
On the collection — the communication failures you've described, both from Onyx and on our side, aren't acceptable. A promised call-back that didn't happen and a "first thing" that turned out to be half three in the afternoon are straightforward failures to follow through, and we won't dress that up. The logbook photo should also have been sent as promised; two days with no response to that is poor.
If you want the deduction reviewed against the documentation you've gathered, email mwp@hiltongarage.co.uk with your details and the health check figures, and we'll look at it properly.
Regards,
Hilton Garage
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