I had an amazing experience at Hilton garage, so easy, same day drive away. Tom Robothom (my salesman) made it all so easy, explained everything in depth, was polite and friendly, zero pressure which... See more
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Review summary
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Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering b... See more
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Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more
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Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more
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Company details
Written by the company
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contact info
The Mease, DE65 5JJ, Derby, United Kingdom
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Basic and robotic service
Didn't really like any of the experience as such. Disliked the very robotic sales process.
I reserved the car over the phone and the lady asked what time I'd be coming in to test drive it, so they could have it ready for me. Got there at the time I specified but nothing had been prepared. I had to wait over an hour for them to get the car out from their jungle of cars. The car hadn't been valeted so had dog hairs over the seats.
When I arrived a few days later to collect the car, we just went through the documents and they gave me the keys and said off you go. No checking over the vehicle to make sure I was happy etc, just pushed out the door. After leaving the premises we discovered the rear tyre was flat.
Added in response to Hilton garage reply : No, there was zero walkthrough, no sales person ever went near the car with us. Was also still covered in dog hair.
August 23, 2026
Reply from Hilton Garage
Klare, the wait on your first visit and the car not being ready as promised are fair criticisms — if a time was agreed for the vehicle to be prepared, that should have been honoured, and clearly it wasn't.
On the handover, our process does include a walkthrough before keys are handed over, so if that felt rushed or incomplete, that's something we'll take back to the team. The flat tyre is a more specific concern: tyres are checked as part of our preparation process, and if one was flat at or shortly after collection, we'd want to understand the timeline — whether it was noted on site or developed after leaving. If you're still experiencing issues with the vehicle, email us at service@hiltongarage.co.uk with your registration, and we'll look into it.
Regards,
Hilton Garage
A very relaxed yet professional…
A very relaxed yet professional customer service. Was great that we could take the car on a test drive alone so I wasn't so nervous having someone I don't know sat at the side of me. Nor was there any pressure to buy. Only downside was the waiting round for car to be bought down & to be seen by sales team other than that was agreat. We bought our car and was delivered a day late but that wasn't a problem, that being said I would definitely buy & recommend this garage.
August 20, 2026
Reply from Hilton Garage
Thank you for taking the time to leave us your 4-star review. We’re really pleased to hear you found the service relaxed, professional and pressure-free, and that being able to take the car out for a test drive on your own helped you feel more comfortable.
We’re sorry for the wait while the car was being brought down and for the slight delay with the delivery. We really appreciate your patience and understanding, and we’ll certainly take your feedback on board as we continue working to make the process as smooth and efficient as possible.
Most importantly, we’re delighted you found the right car and hope you’re thoroughly enjoying it! Thank you for choosing Hilton Garage.
Absolutely brilliant experience buying…
Absolutely brilliant experience buying my Mini Cooper with Tom R. He was professional, warm, never pushy, and genuinely knowledgeable. He got me a great deal and nothing was ever too much trouble. Highly recommend.
August 23, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you had an absolutely brilliant experience purchasing your Mini Cooper with Tom R.
It’s great to hear that Tom’s professional, friendly and knowledgeable approach made such a positive impression, while ensuring you never felt pressured. We’ll be sure to pass your wonderful feedback on to him.
Thank you for your kind recommendation and for choosing Hilton Garage. We hope you’re loving your Mini Cooper and look forward to welcoming you back in the future!
Very happy with the service provided by…
Very happy with the service provided by Sean, down to the part ex price and the deal presented overall extremely happy, what a credit to Hilton garage Sean is!
August 23, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you were so happy with the service provided by Sean, from the part-exchange price through to the overall deal.
It’s fantastic to hear that Sean made such a positive impression and that you felt you received a great deal. We’ll be sure to pass your kind words on to him — we’re sure he’ll be delighted to know you consider him such a credit to Hilton Garage.
Thank you for choosing Hilton Garage, and we hope you’re thoroughly enjoying your new car!
New Car
Joe was very helpful during the process of getting my new car, made everything really easy.
August 23, 2026
Reply from Hilton Garage
Thank you so much for your 5-star review! We’re delighted to hear that Joe was so helpful throughout the process and made getting your new car easy and straightforward.
We’ll be sure to pass your kind feedback on to Joe. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Mable the Mokka.......
After a few issues I was finally seen to by Steve the sales manager and Rayhaan, both gentlemen made sure i was given the absolute best service available. I was dealt with efficiently and all my questions were answered honestly......I viewed and test drove all the cars I wanted too and when I chose the one I wanted was again given the most efficient service. This is my 3rd car purchase from Hilton Garage and after having my faith restored would and have recommend others to come here too......🌟🌟🌟
August 21, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review and for choosing Hilton Garage for your third car purchase with us!
We’re sorry to hear that you experienced a few issues initially, but we’re delighted that Steve and Rayhaan were able to step in, restore your confidence and provide the efficient, honest and helpful service you deserved. It’s great to hear that they answered all your questions, gave you the opportunity to view and test drive the cars you were interested in, and made the final purchase process so straightforward.
We truly appreciate your continued loyalty to Hilton Garage and your recommendation to others. We hope you’re loving your new Mokka, Mable! 🌟🚗
We look forward to welcoming you back for car number four in the future!
Pleasant experience
Pleasant experience, no hard sales, Joe was easy going, explained all I needed to know, sorted a test drive, made the paperwork easy, drove away same day.
July 31, 2026
Reply from Hilton Garage
Thank you so much for your 5-star review! We’re delighted to hear you had such a pleasant and relaxed experience with us.
It’s fantastic to hear that Joe provided a no-pressure approach, explained everything clearly, arranged your test drive and made the paperwork nice and straightforward. We’re especially pleased that everything came together smoothly enough for you to drive away in your new car the same day!
We’ll be sure to pass your kind feedback on to Joe. Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
They couldn't insure me.
The car I bought from Hilton is so far a delight. However the service history shows it has not been serviced since 2024. It is strange that they did not pick this up in their checking. I had made clear before picking the car up that I needed short term insurance, but, due to my age, they could not supply it. I eventually managed to switch my own insurance to the vehicle over the phone, which has inconvenienced me. Despite the willingness of their people, their systems fell a bit short.
They have given me the chance to reply to their comments. At no stage did they make clear to me that insurance was my responsibility. I don't know who Cuvva are, but any decent independent insurance broker would have found cover. After all I managed to, and I am not in insurance.
August 22, 2026
Reply from Hilton Garage
Nickk, glad the car itself has been a positive experience so far.
On the service history — EVs have significantly reduced servicing requirements compared to combustion vehicles, and depending on the manufacturer's schedule, a 2024 service date may well fall within the normal interval for the car's age and mileage. That's worth checking against the manufacturer's recommended schedule before drawing conclusions. We did complete our regular health check inspection on the vehicle to make sure that it was road safe for you to take away.
On the insurance — Cuvva is an independent provider we signpost as a convenience; their eligibility criteria are their own and outside our control. Arranging insurance before collecting a vehicle is the customer's responsibility, and we'd always recommend confirming cover is in place ahead of the handover date rather than relying on any single provider.
Regards,
Hilton Garage
Chaotic, smelly and non negotiable
Their prices were reasonable and they offered me the bottom end for my car (even though it had full service history and new cam belt in the past 2 months). So I drove a few hours to see the car with the intention to buy. When I got there, it was chaos. Extremely busy. I had to go search the lot on my own to find the car for the appointment that was booked. I found it, only to immediately realise it was a smokers car, it stunk. The salesperson got in and denied they smelt anything, which was bizarre. They also would not move on any price. Staff were relatively accommodating, but I cannot recommend travelling to this garage, when the car I wanted stank of smoke and they would not move on the price (it was not advertised as a smokers car).
August 22, 2026
Unprompted review
Reply from Hilton Garage
Alex, on the smoke smell — used vehicles come with varying histories, and condition issues including odours aren't always apparent until a physical inspection. We don't categorically list cars as "smokers vehicles"; what we do is price them to reflect their condition, which is part of why the figure was where it was. Whether one of our sales team genuinely couldn't detect it or was trying to move past the objection, we can't say from here — but we take that point on board.
On the price — our cars are priced to market from the outset, and that approach applies consistently. We understand that's frustrating when you've made a long journey, but the expectation that travel time creates an obligation to discount isn't something we'd accept as a fair basis for negotiation.
Regards,
Hilton Garage
Four weeks out of five months
Bought a vehicle in March, it broke down numerous times the first being 3 weeks after i purchased the vehicle. In the few months I owned the vehicle I only drove it for 4 weeks in total the rest of the time it was with Hilton garage while they attempted to fix it. It broke day again a few days before I was due to go on holiday, luckily the staff kn the service department (Darcy, Lee and Rachel) were very helpful and gave me a loan car. The loan car was a great vehicle to drive and I ended up refused the original car and purchasing the loan car. I hope the new car runs better than the previous.
August 19, 2026
Reply from Hilton Garage
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the repeated issues you experienced with your original vehicle and appreciate how frustrating it must have been, particularly with the amount of time the car was off the road.
We’re pleased that Darcy, Lee and Rachel were able to support you throughout the process and provide you with a loan vehicle when you needed it. We’re also glad that you were happy with the loan car and that we were able to help you find an alternative vehicle that you felt more confident in.
We completely understand your disappointment with the original vehicle, and we appreciate your patience while our service team worked to resolve the issues. We sincerely hope you’re enjoying your new car and that it provides you with the reliable and enjoyable ownership experience you deserve.
Thank you again for your understanding and for giving Hilton Garage the opportunity to put things right.
Good Experience
I was seen in a timely manner, allowed to test drive the vehicle on my own, Leon was great, sorted out a good deal for me and offered me a drink. I would certainly recommend this garage to others
August 22, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a positive experience with us and that you were seen promptly and given the freedom to test drive the vehicle at your own pace.
It’s great to hear that Leon looked after you so well, helped arrange a good deal and made you feel welcome throughout your visit. We’ll be sure to pass your kind feedback on to him.
Thank you for your recommendation and for choosing Hilton Garage. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
I sold my car to this garage through…
I sold my car to this garage through Motorway. At collection, I was told the clutch was ‘high’ and would “need replacing in a month” and £1,000 was deducted from the agreed price on that basis, and due to an issue with the suspension. A couple of faults also popped up on the on board diagnostics and there were smears from the back wiper. They cleared the outstanding finance so I wasn’t massively bothered about this, however it is my opinion that £1,000 was an overinflated figure.
After the car was picked up, I went through the visual health check documentation from the Mercedes dealership (checks completed 2 months before sale as part of annual service, added ~1k miles on since) and the quote to fix the suspension was £227 including VAT - much less than 1k! The smears for the back wiper were also priced at around £60 to fix. On this health check, there was no mention of any issue with the clutch.
The car was advertised for sale by the garage the following morning. I can’t comment on whether any work has subsequently been carried out or will be carried out, but prospective buyers may wish to make their own checks regarding the clutch and suspension before purchasing.
The checks at pick up are vigorous (I wouldn’t fault the garage for that, as they should be), but it does make me question the responses to these reviews where Hilton are claiming no knowledge of issues prior to sale.
Pick up through Onyx was a shambles - I rang Onyx 4 times and Hilton twice on the day or pick up. The lady at Hilton on the second conversation said she would call the driver then “personally” call me back. Spoiler - she didn’t bother! I waited until 3:30 to be called with a time, even though they were meant to pick the car up the day before, when they didn’t turn up they said they will call me “first thing” with a time. Imagine my surprise when their version of first thing turned out to be half 3 in the afternoon.
I also left the logbook with the driver and forgot to take a picture of it before he left. I called straight away, literally two minutes, and he said he would send me a picture of it so I had the reference to declare to DVLA. Still not been sent it; and this was two days ago.
I called motorway for the reference in the end and they provided it - Motorway customer service and process was truly excellent, in my opinion the actions of Hilton have slightly let them down. I personally wouldn’t buy a car from them for the reasons stated in this review.
August 20, 2026
Unprompted review
Reply from Hilton Garage
Eric, on the deduction — the £1,000 figure covered two separate items: the clutch and the suspension. The suspension element clearly wasn't proportionate given the Mercedes health check quote you've since found, and we accept that point. On the clutch — a visual health check carried out at a Mercedes dealership as part of a service won't necessarily pick up a clutch that's riding high, which is a condition assessment made at the point of test drive and inspection rather than a workshop check. We're not suggesting the dealership missed something they should have caught; the two assessments are measuring different things. That said, if the combined deduction feels out of kilter with the documentation you now have, that's a fair point to raise.
On the collection — the communication failures you've described, both from Onyx and on our side, aren't acceptable. A promised call-back that didn't happen and a "first thing" that turned out to be half three in the afternoon are straightforward failures to follow through, and we won't dress that up. The logbook photo should also have been sent as promised; two days with no response to that is poor.
If you want the deduction reviewed against the documentation you've gathered, email mwp@hiltongarage.co.uk with your details and the health check figures, and we'll look at it properly.
Regards,
Hilton Garage
Sean is a great salesman
Sean is a great salesman, really happy with my experience
August 22, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a positive experience with us and that Sean provided such great service.
We’ll be sure to pass your kind words on to Sean — we’re sure he’ll be pleased to know you were so happy with your experience.
Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Great place
Great place , friendly staff , had a couple of glitches but overall I’d recommend this garage
August 20, 2026
Reply from Hilton Garage
Thank you for your 5-star review! We’re really pleased to hear that you found our team friendly and had a positive overall experience with us.
We’re sorry to hear there were a couple of glitches along the way, but we really appreciate your patience and understanding. Most importantly, we’re grateful that you would still recommend Hilton Garage to others.
Thank you for choosing us, and we hope to welcome you back again in the future!
Quick efficient service bought car on…
Quick efficient service bought car on the same day within an hour
Matthew Kirby was very professional and made the process very easy.
August 21, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received such quick and efficient service and were able to complete your purchase on the same day within the hour.
It’s great to hear that Matthew Kirby was professional and made the whole process easy and straightforward. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
These guys are the best garage I have…
These guys are the best garage I have ever dealt with. They were clear, courteous and very fair with their pricing. They even spotted that I had been mis-sold RAC cover by my last garage - something I can now claim back, and claim a £450 refund.
August 21, 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you consider us the best garage you’ve ever dealt with.
It’s great to know that you found our team clear, courteous and fair when it came to pricing. We’re especially pleased that we were able to identify the issue with your previous RAC cover and help point you in the right direction so you could look into recovering what you were owed.
Thank you for your kind words and for trusting Hilton Garage. We really appreciate your support and hope to welcome you back again in the future!
Hilton Garage - 1st Class
This was my first visit to a Hilton garage. I was met by.sales exec Rayhaan Nadeem (Ray). From the very first moment, up until the point I had decided on a purchase, nothing was too much trouble for Ray. He was concerned to understand all of my customer requirements and help me choose the perfect car for my fiancé (birthday gift). After the purchase had been agreed and the financials settled, Ray made the whole process so simple, efficient and understandable. As an established a business person, I have to say, Ray is the kind of ambassador a accompany needs. As a result of his professionalism and Customer focus, I will definitely be using Hilton garage again. Thank you so much Ray for all that you did to make this purchase a pleasant experience.Mike
August 19, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much, Mike, for your fantastic 5-star review and for choosing Hilton Garage for your first visit with us!
We’re delighted to hear that Rayhaan took the time to understand exactly what you were looking for and helped you find the perfect car for your fiancé’s birthday gift. It’s wonderful to know that he made the entire process simple, efficient and easy to understand from start to finish.
Your comments about Rayhaan being a great ambassador for Hilton Garage are incredibly appreciated. We’ll be sure to share your kind words with him — we know he’ll be delighted to hear how much you valued his professionalism and customer-focused approach.
Thank you again for your kind words and for your trust in Hilton Garage. We look forward to welcoming you back again in the future, Mike!
Arrived to collect the Mini Electric…
Arrived to collect the Mini Electric but had 3 miles range.. We travelled 70 miles and did ask to charge it the day before..
We had to go to a fast charger which cost £22 just to get home. They didn't seem bothered at all!!
4 weeks later still haven't received the logbook v5c after 4 phone calls, 4 emails and 2 texts. No reply to anything.
Poor service from this company.
I now have to apply for the v5c as they can't be bothered to help me.
Keep away from Hilton Garage and avoid at all costs. Poorly set up company.
I collected the car 27July and it is now 27 August and the v5c still shows outstanding on DVLA website.
I have emailed sales as you recommend re V5c but no reply!! 5 weeks now and the v5c still not ordered. DVLA have no record of it being ordered.
July 27, 2026
Reply from Hilton Garage
John, on the charge level — we provide enough range to reach a local fast charger, in the same way ICE vehicles leave us with enough fuel to reach a nearby petrol station. At the volume we operate, fully charging every electric vehicle isn't commercially viable, and that position applies consistently across every handover. The £22 charging cost to get home is noted, and we understand that felt frustrating on collection day.
On the V5 — we process logbook transfers 14 days after purchase as standard, after which the DVLA typically takes a further 5–7 days to issue it. That timeline puts you well within the expected window, and this is something we handle on your behalf; you shouldn't need to apply yourself. The lack of response to your calls, emails, and messages is a separate issue and not acceptable. Please email sales@hiltongarage.co.uk with your name and registration, and we will confirm the status of the logbook transfer directly.
Regards,
Hilton Garage
Rayhaan served me very friendly and…
Rayhaan served me very friendly and professionally. Thanks a lot Rayhaan for sorting the car on support travelled from far but all sorted because of him. Thanks a lot. Highly recommend for best experience
August 20, 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Rayhaan provided such friendly and professional service and went above and beyond to make sure everything was sorted, especially with you travelling from so far away.
We’ll be sure to pass your kind words on to Rayhaan. It’s great to know he helped make your experience a positive one. Thank you for your recommendation, and we hope you enjoy your new car!
Friendly staff, but long wait times
The purchase of the car was relatively straight forward. The vehicle itself had a few issues that were noted during the test drive and were fixed at collection.
However, I found the customer service to be slow. My test drive was in fairness on a Saturday afternoon (and also without appointment). So I do accept that this may well have been a very busy time - however waiting well over an hour just to get the keys to take the test drive was frustrating.
I did almost give up waiting and it was suggested to make an appointment to visit the following day, not living with n the area meant this was not convenient.
On collection of the vehicle I had an appointment at 1pm - however did not leave until after 3:30pm. I was asked 4 times whether I wanted to test drive the vehicle and seemingly nobody really understood that I was there to complete purchase and drive away. It felt like the appointment system needs a review. It also became apparent that the 4 new tyres that were needed on the vehicle (and I was advised earlier in the week had already been fitted) were actually still being fitted whilst I was sat in the waiting room. This was disappointing.
Not withstanding all of the above, the staff are friendly and were apologetic for the delays.
No current issues with the vehicle however only 3 days of ownership so far. Pricing was competitive
August 17, 2026
Reply from Hilton Garage
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our team friendly, the purchase straightforward and our pricing competitive.
We’re genuinely sorry for the delays you experienced, both during your test drive and particularly at collection. We appreciate that you had travelled some distance and had arranged a specific collection appointment, so waiting considerably longer than expected was understandably frustrating. We also apologise for the confusion around the collection process and the timing of the tyre replacement.
It’s good to hear that the issues identified with the vehicle were addressed and that you have had no further problems so far. We’ll certainly take your comments regarding our appointment and collection processes on board, as we’re always looking for ways to make the experience smoother and more efficient for our customers.
Thank you again for your patience and for choosing Hilton Garage. We hope you continue to enjoy your new vehicle.
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