I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... See more
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24/7 access to site with national and international information. Massive info available to form choices. Transparent costs throughout. Hope new owner does not change things. great to have well sta... See more
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HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance... See more
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Informative young lady on the phone who was very helpful in sorting my request out. However I do feel that the online experience is very clunky in managing my account. It is about time everything sho... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.4
Excellent
21K reviews
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Customer service was Very patient
Customer service was Very patient, friendly and professional .
April 1, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're pleased to hear that our team provided a considerate and professional experience. Thanks, HL Team.
Excellent customer service.
I am not the best with computers and on-line business, but the help and service I received from Harry Jackson last Wednesday with my stock and share ISA was first class. His patience with me was brilliant, his middle name must be JOB! (from the Bible) Give the man a bonus!!
April 1, 2026
Reply from Hargreaves Lansdown
Hi Steve, thank you for taking the time to leave feedback. We're delighted to hear that our Helpdesk team member supported you so effectively with your Stocks and Shares ISA. It's great to know they took the time to guide you through everything clearly and made the process comfortable. Thanks, HL Team.
A phone call which was answered…
A phone call which was answered promptly with an extremely helpful person who guided me through the process of altering my cash ISA s.
April 1, 2026
Reply from Hargreaves Lansdown
Hi Colin, thank you for taking the time to leave feedback. We're glad your call was answered quickly and that our colleague was able to guide you through updating your Cash ISA. Thanks, HL Team.
Great service
The customer service has always been exceptional. Each member of staff I have spoken to personally have been knowledgeable, helpful and offered great assistance, when required.
April 2, 2026
Reply from Hargreaves Lansdown
Hi Alastair,
Thanks so much for your review!
We’re thrilled to hear that our team has been able to provide helpful and knowledgeable support whenever you needed it. It’s always great to read such positive feedback from our clients.
All the best,
HL Team
Patient People
I'm not confident about dealing, and probably ask basic uninformed questions. The people at HL listened and supported me in purchasing a new cash ISA.
April 1, 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for taking the time to leave a review.
We’re really glad to hear that our team were able to listen and support you through the process of opening your Cash ISA. There’s no such thing as a basic question, and it’s important to us that you feel comfortable and confident when making decisions.
If you ever need a hand with anything else, please feel free to get in touch!
Thanks,
HL Team
Reply from Hargreaves Lansdown
Hi there,
Thank you for your review.
We’re really pleased to hear that you’ve found our team friendly and helpful — that’s exactly the level of service we aim to provide.
If you ever need any further assistance, we’re always here to help.
Take care,
HL Team
Always help at hand when I need it
Always help at hand when I need it , to talk me through what I am trying to do.
March 31, 2026
Reply from Hargreaves Lansdown
Hi there,
Thanks for taking the time to leave us a review.
It’s great to hear that our team has been there to support you and talk things through when needed – we know how important that can be.
If there’s ever anything else you need a hand with, please don’t hesitate to get in touch.
All the best,
HL Team
Resolved difficulty I was experiencing…
Resolved difficulty I was experiencing opening and paying for a cash ISA
March 31, 2026
Reply from Hargreaves Lansdown
Hello Robert,
We're happy to hear that we resolved the difficulty you experienced while opening and paying for a cash ISA. Thank you for your positive feedback.
HL Team
Speaking to a real person straight away…
Speaking to a real person straight away rather than going through an automated redirecting system and that person dealing with my queries directly and efficiently.
March 31, 2026
Reply from Hargreaves Lansdown
Hello Mr Sangster,
We're happy to hear that you had a positive experience. It's great that you were able to speak to someone directly and your queries were handled efficiently. We appreciate your feedback!
Thanks, HL Team
Most helpful exceptionally patient and…
Most helpful exceptionally patient and kept it simple for total understanding .
April 3, 2026
Reply from Hargreaves Lansdown
Hello Richard,
We appreciate your feedback and are so glad our team member was helpful, patient, and ensured your understanding. Thank you.
HL Team
HL Bed and ISA Share Exchange scheme. MARVELOUS
I requested, on line, the evening before to exchange some of share holding in a Fund & Share Account to move to Stocks & Shares account. The transaction was done very efficiently very soon after noon the next day. I was very impressed and so pleased that the online instruction had proceeded smoothly, without problems and difficulties, I thoroughly recommend HL's bed and ISA exchange service, HL's efficiency and the charge for this exchange.
March 25, 2026
Reply from Hargreaves Lansdown
Hello Michael,
We're happy to hear that your online exchange from a Fund & Share Account to a Stocks & Shares ISA went smoothly and efficiently. We appreciate your positive feedback regarding our bed and ISA exchange service and its associated charge. It's great to know you were impressed with the seamless process.
Thanks, HL Team
Had need to contact for clarification…
Had need to contact for clarification of the P&O share change from query . Always polite staff and due to his limited knowledge on the subject I was put through to the correct department without delay . My query resolved quickly .
March 26, 2026
Reply from Hargreaves Lansdown
Hello Polly,
We're happy to hear that our staff was polite and efficiently directed you to the right department for your P&O share query. We appreciate you taking the time to leave your positive feedback.
HL Team
Reply from Hargreaves Lansdown
Hello Anne,
We appreciate you taking the time to share your experience with us. We are so glad to hear the assistant was helpful!
Thanks, HL Team
It’s so good to be able to speak to…
It’s so good to be able to speak to someone without any fuss or a long wait. The staff are very helpful and clear in what they are saying.
March 30, 2026
Reply from Hargreaves Lansdown
Hello Mrs Lynn,
We appreciate your feedback and are happy to learn that you were able to speak to someone quickly and easily. We're also glad that our staff were helpful and clear.
Thanks, HL Team
Easy to deal with
March 25, 2026
Reply from Hargreaves Lansdown
Hello Pat,
We appreciate you saying that our service was easy to deal with. Thanks for your positive feedback!
HL Team
Cash ISA hell.
My wife and I had money sitting in our account with HL that we wanted to move to cash ISA'S. I, very mistakenly as it turned out, thought a simple phone call would suffice. Oh no, many hours later, after attempting to jump through a multitude of hoops, which for a novice OAP computer user, became exceedingly tedious I gave up. One call to my Building Society and they did what HL should have done.
After this experience I am going to give very careful consideration as to whether we stay with HL.
March 23, 2026
Reply from Hargreaves Lansdown
Hello David,
We are very sorry to hear how frustrating and time-consuming you found the process of moving your funds into Cash ISAs. What should feel like a straightforward request clearly became much more complicated than expected and we understand how disappointing that must have been, especially after initially hoping a simple phone call would resolve it.
We recognise that our processes don’t always feel intuitive, particularly for customers who may not be as comfortable navigating online systems. That’s something we’re continually working to improve, and your feedback is valuable in highlighting where we need to do better.
We are also sorry to hear that this experience has led you to reconsider your relationship with us. That’s certainly not the impression we want to leave. We have raised a complaint with our Client Services team in order investigate the telephone support you encountered to see if further could of been done. Our team will be in touch via secure message shortly.
Thanks again for your feedback.
HL Team
The customer service agent was helpful
The customer service agent was helpful, and dealt with my request efficiently , she was polite and professional . This has been my experience for any calls I have made to your company recently . Thank you.
March 31, 2026
Reply from Hargreaves Lansdown
We're happy to hear that our agent was helpful and efficient, and that they provided a polite and professional experience. We appreciate you sharing your positive experiences with our company. Thank you!
HL Team
Hugo was very helpful
Hugo was very helpful, clear concise instructions on how to use the website to access my needs and stayed with me until he could confirm that it was all correct his end?
March 30, 2026
Reply from Hargreaves Lansdown
Hello Lynee,
We're happy to hear that the instructions were clear and that our team member was helpful. We appreciate you taking the time to leave us this positive feedback.
Thanks, HL Team
Prompt reliable service
Prompt reliable service, that you come to expect from Hargreaves & Lansdown
March 31, 2026
Reply from Hargreaves Lansdown
Hello Lorna,
We appreciate your feedback and are so glad to hear that you find our service prompt and reliable, meeting your expectations. Thank you.
HL Team
Reply from Hargreaves Lansdown
Hello Sunil,
We appreciate you taking the time to share your feedback. We're happy to hear that our answers to your questions were prompt and efficient.
Thanks, HL Team
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