I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... See more
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24/7 access to site with national and international information. Massive info available to form choices. Transparent costs throughout. Hope new owner does not change things. great to have well sta... See more
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HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance... See more
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Informative young lady on the phone who was very helpful in sorting my request out. However I do feel that the online experience is very clunky in managing my account. It is about time everything sho... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.4
Excellent
21K reviews
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Fabulous, as always
I am always so impressed with the customer service at Hargreaves Landsdowne, cheerful, knowledgeable and helpful.
I only have a small portfolio but I always hang up the phone very satisfied with the call.
March 30, 2026
Reply from Hargreaves Lansdown
Hello Bertha,
We're happy to hear that you consistently receive cheerful, knowledgeable, and helpful customer service. We appreciate you taking the time to share your positive experience and are glad you end your calls satisfied.
Thanks, HL Team
WARNING
I have a savings account with HL. One into which I paid money. I needed some out and the when I went to get it the webpage said register a nominated bank account. I tried but the webpage said ring HL. I did. Could they help - no. Were they understanding. NO! I complained, no empathy but a very long story about what they wanted and needed. Nice! I eventually get a link for a service to MIKET. A visial scan, passport upload, written bill - not easy these days. Miket tell me they will assess me and in about 4-5 days might tell HL whether the process has been sucessful at which stage I guess I get my money. I need to stress, no name change, had accounts with HL over a decade. Money sent from the account to HL. When I replied to their pompous reply to my complaint that periodically they simply no longer recognise their clients that it might be a good idea to tell us they disengaged. I am now forced to take money out of equities which a we know are volatile. Direct cost minimum £500. Get out of this company fast - we are meant to pay higher fees for better service. LAUGHABLE
March 26, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Kevin, thank you for taking the time to leave your feedback. We’re very sorry to hear that your experience with our Helpdesk felt lacking in empathy, particularly given your situation. We aim to ensure all clients feel heard and supported, while continuing to meet the regulatory requirements we must follow, so it’s disappointing to learn that this was not your experience.
To comply with UK financial regulations, we are required to carry out periodic reviews of our clients’ personal account information. This may occur even if you have not previously been asked to provide verification documents, and can be triggered by changes such as an update to your address or if you are no longer listed on the electoral roll. This process is not new and is outlined in our Terms and Conditions.
We use Mitek to verify client documents and would encourage you to contact us if you have any questions about the types of documents we can accept. We are able to accept PDF copies of statements, as we understand paper copies are less common; however, we are unable to accept screenshots of bills.
It typically takes up to five working days for documents to be reviewed and processed, and we appreciate your patience during this time. Please note that if your account is not currently verified on the HL system, you will be unable to make withdrawals.
We want to ensure this has been clearly communicated and that you have received the necessary support to resolve this as quickly as possible. We have requested further information via Trustpilot so that we can contact you directly and assist further. Thanks, HL Team.
I was a happy LISA customer - not anymore
Changing the fees for funds just before the tax year ends is highly questionable behavior. I have zero interest in the reduced dealing fees for stocks—and I doubt many other ISA customers do either. Your ongoing account fees are already high enough without these extra charges creeping in. Please go back to the old pricing model or do better.
April 1, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Avishka, thank you for taking the time to share your feedback. We understand that changes to fees can be frustrating, and we’re sorry to hear that you’re disappointed.
We recently restructured our charges to better reflect the changing needs and behaviours of our clients. While most clients will benefit from these changes, we recognise that some clients’ fees may increase depending on how they use our service.
For clarity, the Lifetime ISA management fee for funds remains 0.25% of the total value per annum, which is lower than our Stocks and Shares ISA, SIPP, and HL Fund & Share accounts. Fund dealing fees are £1.95 per trade, while investing via Regular Savings Direct Debit remains free.
If you have any further questions or concerns, please do reach out to us directly. We really value your feedback and want to ensure you feel supported when using our products. Thanks, HL Team.
We set up a trust for my daughter for…
We set up a trust for my daughter for when she's 18 to get a few thousand to give her a start in life. Atho the amount was below probate they have thrown so much paper work at us which we have given them the answers MULTIBLE times its now been 2 half years what should of been a loving ❤️ gift they have turned into a living nightmare. . What you see in the reply is what we have put up with for years. My daughter knows your number off by heart and every other means of communication. An octopus 🐙 couldn't count how many suckers are victim of the moral bankruptcy that stands behind so called complex policy
March 31, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi David, thank you for taking the time to leave a review. We’re sorry to hear that you’ve had a stressful experience regarding the trust opened for your daughter.
Due to the nature of trusts, we are required to ensure that we are taking instructions from a legally authorised representative of the estate. We appreciate that this process can be more complex when dealing with a trust account and want to ensure the guidelines are clear so we can move forward.
Our Bereavement Team would be happy to discuss this with you in more detail. You can contact them directly on 0117 906 7806; they are available Monday to Friday, 8:00am–5:00pm, and Saturdays, 9:30am–12:30pm.
Following your previous review, we requested additional information but did not receive a response. Thanks, HL Team.
If you would prefer us to contact you directly, please respond to our request so we can work with you to resolve this as quickly as possible. Thanks, HL Team.
Very helpful staff and helped me…
Very helpful staff and helped me navigate through the process.
March 30, 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave your feedback. We are very pleased to hear that a member of our Helpdesk team was able to assist you with your query efficiently. Thanks, HL Team.
Very poor website that simply doesn’t wirk
You ask me to update my bank via your website. I follow your instructions and I get a message saying it’s not possible and to call you. Basic poor service. You must improve.
March 31, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Simon, thank you for taking the time to leave your feedback.
When a client updates their nominated bank account, we carry out an instant Confirmation of Payee check. If our website prompts you to contact us following this check, it may indicate that we require additional information regarding your account, or that your nominated bank account could not be verified because the details held by your bank do not match those we have on record at HL.
We have contacted you directly with the next steps and would appreciate your response so we can assist you in updating your details as soon as possible. Thanks, HL Team.
How do you get such incredible staff ?
How do you get such incredible staff ?
I have had the pleasure of speaking directly to 5 different members of staff now with regard to pension advice, EVERY single one of them was pleasant, calm, extremely knowledgeable and absolutely superb .
Your app is also 1st class and the very quick procedure of connecting to the correct person on the telephone a pure breeze.
Outstanding
March 31, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Stephen, we're happy to hear that you found our staff pleasant, knowledgeable, and helpful. We're also glad you enjoyed our app and its ease of use. Thank you for your outstanding feedback; we appreciate it! Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi JM, we appreciate your feedback and are so glad to hear that our team member was knowledgeable and helpful for you. Thank you, HL Team.
Reply from Hargreaves Lansdown
Hi Mrs Heath, we appreciate your feedback and are so glad to hear that our team was helpful, clear, and kind. Thanks, HL Team.
Always very helpful and understanding…
Always very helpful and understanding when I call for help or advice. And patient because I am new to this at 91 years of age!!
March 31, 2026
Reply from Hargreaves Lansdown
Hi Alan, we appreciate you taking the time to share your kind words. We're so glad to hear that our team is helpful, understanding, and patient with you! Thanks, HL Team.
Easy to talk to a real human being …
Easy to talk to a real human being on the telephone when needed.
March 30, 2026
Reply from Hargreaves Lansdown
Hi Mr Thomson, we appreciate you taking the time to leave us a review. We're so glad you found it easy to speak to someone on the phone when you needed to. Thanks, HL Team.
Prolonged outage and poor communication raise concerns
In my experience, a recent outage affecting Hargreaves Lansdown raised concerns about reliability and communication.
During the incident, I was unable to log in, access my account, or place trades for a prolonged period. This meant I could not act on my investments when I needed to.
What stood out was the level of communication. Updates during the outage were limited, with little clarity on the nature of the issue or when service would be restored. There has also been no clear post-incident explanation.
For a platform used to manage investments, the ability to access and execute trades is fundamental. Incidents like this highlight the importance of operational resilience and clear, timely communication when issues arise.
Separately, based on prior experiences, I have referred other matters to the Financial Ombudsman Service. Others affected may wish to consider their options if they believe they have been impacted.
March 20, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Samir,
Thank you for taking the time to share your feedback.
We understand how inconvenient the recent service outages were and are very sorry for the impact this has had on you personally. We recognise how important it is for you to be able to rely on our platform, and we regret that this experience did not meet those expectations.
During the incident, we introduced a dedicated service updates page on our website to provide timely information. We are sorry if this was not visible to you at the time and will take your comments on board.
Please contact our helpdesk via your HL account if you wish to raise a complaint on this with our team.
Thanks,
HL Team.
Excellent Customer Service
I recently set-up a cash ISA and needed to make an emergency withdrawal. Initially it was a stressful process as I couldn't withdraw the cash until I'd verified my address - something that wasn't made very obvious at the time of address change or when trying to add my bank account details to my HL account. It only became apparent when I called HL.
My 5 star review is for the two customer service agents who helped to get the verification through super quickly. I appreciate the swift response by the review team as well, and I was able to access my money very quickly. Thank you.
March 30, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Ursula, we appreciate your feedback and are happy to hear that our team resolved the issue quickly. We'll review how address verification is communicated to improve clarity for our clients. Thank you, HL Team.
HL are generally responsive…
HL are generally responsive when getting in touch by email or phone. Some of their policies seem somewhat paternalistic such as the testing on so called sophisticated investments or their slowness in making more so called risky investments available to their clients. I guess as a mainstream brokerage with active savings also available they do a pretty comprehensive job. I think when spreading one’s risk, this also includes using other platforms besides HL, though HL gives assurances that they are comprehensively covered by various government regulations etc.
March 30, 2026
Reply from Hargreaves Lansdown
Hi Christopher,
Thanks for your review.
We’re pleased to hear you’ve found us responsive when getting in touch, and that our service has been helpful overall.
We appreciate your comments around access to certain investments and the questionnaires involved. These are in place to help ensure clients have the right information and understanding when making more complex investment decisions, so they can invest with confidence. We aim to strike the right balance between offering a wide range of options and supporting clients in making informed choices.
It’s useful to hear your perspective, and we appreciate you taking the time to share it.
Take care,
HL Team
Everything went according to plan.
March 24, 2026
Reply from Hargreaves Lansdown
Hi Adrian,
Thanks for your review!
We’re delighted to hear everything went according to plan. It’s great to know our service delivered a smooth experience for you.
All the best,
HL Team
Reply from Hargreaves Lansdown
Hi Michael,
Thanks for your review!
We’re glad to hear you’ve found our systems simple and easy to follow, and that the data is clear. We’ve worked hard to make our platform as straightforward as possible for our clients.
All the best,
HL Team
Easy to deal with
Easy to navigate website and excellent, prompt and well informed response to telephone query
March 26, 2026
Reply from Hargreaves Lansdown
Hi there,
Thanks for your review!
We’re really happy to hear you found our website easy to navigate.
We’ve worked hard to make it user-friendly, and it’s great to know our team was able to provide prompt and well-informed support.
Take care,
HL Team
Reply from Hargreaves Lansdown
Hi Fatima,
Thanks for your review!
We’re really pleased to hear that our advice and information have been clear and helpful. We’re here whenever you need support.
Take care,
HL Team
Reply from Hargreaves Lansdown
Hi Bailey,
Thanks for leaving your review!
We’re glad to hear you found our service clear and helpful. It’s great to know our team is making things straightforward for you.
All the best,
HL Team
I can not give 5 as you still had…
I can not give 5 as you still had Woodward in your star category's when you couldn’t have
March 30, 2026
Reply from Hargreaves Lansdown
Hi Colin,
Thanks for your review and for the 4 stars!
We appreciate you highlighting this and will take your comments on board.
All the best,
HL Team
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