Hoka Reviews 

Shoes look amaizing !
hopefully they will be same perfect during using :)

fast delivery :)

The DPD delivery service was super quick. The
Clifton Pro 11 wide was ordered Monday night
just before 10.30pm and was delivered before
1.30pm on the Wednesday less than 48 hours.
Isn't hat Fantastic? I was able to test the Clifton Pro running shoes out on my run. So it's a Win Win.
£150 was paid for the Clifton Pro 11

Perfect. Delivered as promised and no issues. Trainers are perfect.

From start to finish, my Hoka experience has been absolutely stress free. A fantastic website tells you everything you need to know. I especially liked the visualiser where you can see how the different styles look on you. Free postage - next day delivery with the second pair. I have very wide feet and sadly transport 2 wide, had to be returned. But Bondi 9 womens suited me very well. Easy return. I would suggest going up 1/2 size if you have very wide feet. Lovely shoes.

Ordering is easy and so quick to despatch which is great.
Then the courier company come chap the door and run away.
Parcel left on the doorstep in the rain and nowhere to be seen. Poor show from the carrier.
Let’s the side down cos can’t deliver a parcel properly. They are not caring about the end product.

I’ve been buying Hoka shoes for over 10 years. Always the Bondi size 6.
Because they dis not have any wonen’s Bondi in my size I ordered a pair of Rincon 5 size 6. When they arrived and i tried them on they were way too small with a narrow toe bed.
Very disappointing so I returned them and will try a larger size .
Otherwise I’ll wait for Bondi again.

Ordered a racer back top online but the fit wasn’t right sent it back following the instructions given by hoka, heard nothing for 20 days (time they state it can take to process exchanges/refunds) contacted hoka through the chat bot ( difficult to find on the website any customer service details which is probably deliberate)
And they told me they would investigate heard nothing again so contacted them and said I would put it out on social media my experience of o didn’t hear back, got an email to say they are processing a refund, it shouldn’t be this difficult to get an answer, this is my first experience of hoka and I won’t be using them again

One of the third class service in the delivery I ordered from last 20 days I didn't get my order also they don't updating me about the delayed or the cancellation I don't know for what reson they hold my parcel at least they can release the another parcel for customer satisfaction but they not I am really upset

Standard free delivery was excellent quicker than I thought it would be tracking was good and updated and delivered on time.

Ordered pair of very expensive trainers (to help my very painful feet). Delivered earlier than I thought they would be by a very polite and on time DPD driver. Trainers fit well and for the moment feel good…. Only time will tell. Extremely pleased up until now. Thank you

parcel arrived earlier than expected and was delivered to my door. Hurray!

hi this is for feedback to your development/research team
I have been wearing the hoka wide speedgoats for years as have a morton's neuroma and were recommended them by my podiatrist, but have noticed with each new model the width has narrowed
i have just returned the speedgoat 7 as they felt so narrow even in a wide fit that i knew it would exacerbate the neuroma. they were also too short in length despite ordering a full size larger than my non running shoes
the pair i returned were a 5.5 and my toes were at the end, my current pair are a 5 with a finger space between the toes and the end of the shoe and my usual non-running shoe is a ladies 4.5uk size
i am now having to look at Altra or Topo for my trail running shoe to
provide the wide fit and wide toe box which is deeply upsetting as I am used to the speedgoat
not sure why they are suddenly so
much smaller both in length or width

Incredibly frustrating company to do business with. Beware: while the products are good, sizing is not reliable and various from color to color. and the customer service is a frustrating inefficient waste of time. The text agents are handling multiple texts at once so often don't pay attention to what you're asking and waste your time with things you already know and there is a 5-10 minute lag often between ? and A. Phone is better but did not resolve my issue. There is no way to escalate to a supervisor. I have wasted approximately 4 hours (when I needed to be working) trying to resolve something that should have been easy and is still not resolved. A shame for the organization to not match the quality of the products.

Delivered when they said and happy with purchase

Great shoes very fast delivery
Very happy

The sizing on the website for trainers and info about the trainers and their specialised functions was really helpful as this enabled me to choose the right trainers. I bought the Rincon 5, which are very lightweight and comfortable. I was apprehensive about the colour (I bought the alabaster trainers). I wanted some that were sleek but not too feminine- I was concerned that these trainers would look too feminine. The colours look better in person than they do online and I am pleased with the colouring.
The trainers arrived promptly- I ordered them on Sunday evening and they arrived today- on Tuesday morning. I was given a delivery slot of an hour- the trainers arrived at the start of that hour.
I was impressed at the speed of the delivery, the information that was provided on the website and the comfort and weight of the trainers.

Very fast delivery. Perfect size. Completely satisfied with my purchase

Had a defect with my trainers after 4 months. Contacted the customer service whom were excellent, providing clear instructions on returning and exchange. Quick replies when asked further clarifications on returning the trainers and the actual exchange completed in a matter of days. Excellent Customer Service Experience

Outstanding customer service and care !
This was my very first order with HOKA. Unfortunately, my parcel didn’t manage to arrive, but I am still giving them 5 stars purely because of their incredible customer service team.
​From start to finish, the support was top-notch. Everyone I interacted with was extremely kind, polite, respectful, and fast to respond. They made a frustrating situation so easy and stress-free, supporting me at every step until everything was fully resolved.
​It’s rare to experience such genuine care for customers. Even though my first order didn't reach me, this experience proved that HOKA is a brand you can truly trust. I will definitely be giving them another try in the future! A huge thank you to the whole team!