This Company is owned by Trip Advisor and exemplifies customer service levels at their very worst. Highly ironic considering that Trip Advisor is where many of us go to leave Reviews on whether compa... See more
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I strongly recommend avoiding it. The company is registered in London but trades in euros. I lost money when my booking was canceled by them, and received no feedback despite multiple attempts to cont... See more
Company replied
Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... See more
Our third short holiday at Hafn with 10 family members. We've always been lucky with the weather, but even on rainy or windy days it is such a spectacular place to look at the seascape and see the wav... See more
Company details
Information provided by various external sources
Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.
Contact info
United Kingdom
- www.holidaylettings.co.uk
2.5
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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First time I used holiday lettings and…
First time I used holiday lettings and I can say I’m not best pleased at all. I had a booking for my honeymoon next year and now it’s been cancelled as a business owner myself I would have thought they would honour bookings that have been made before these chances were put in place. I find this absolutely disgraceful and it just shows a lack of care towards its customers. I’ll never book with this company again. I wouldn’t be surprised if they close down with the amount of people they’ve stabbed in the back.
September 10, 2024
Unprompted review
Reply from Holidaylettings
Hi Matt, thank you for taking the time to leave us a review. I am sorry that your booking was canceled. I understand this is disappointing as your holiday was already planned. Though we had to cancel all the bookings after November 1st, we have unblocked access to both owners and guest to share their details through the conversation page. If you wish to continue your booking directly with the owner they have shared their phone number with you. As mentioned in our email any booking that you make directly with them will be a direct arrangement between you and the advertiser, which you make at your own risk. If you have any questions please feel free to call us back. Many thanks-Michaelle Tripadvisor Rentals Support
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Never use this company
Avoid like the plague. Like many travelers have received an email to say that they have cancelled our holiday.
Website points you to FAQ with in some cases one line irrelevant answers.
A company that values its customers would change its platform for future bookings and honor bookings already made.
If they can change their platform with 2 months notice once they can do it again. Think long and hard before booking with this company.
I also wonder why when a substantial deposit is made, why isnt that paid instantly to the vendor? Why is it kept in your account for months
Update…… it would appear that the restructuring started in 2022 and money would be made available for the running of Holiday Lettings from TripAdvisor ( who funnily enough have a few similar directors) for at least 12 months. (All in the published accounts on companies house)
So the question remains why let people book holidays when the writing was on the wall?
September 10, 2024
Unprompted review
Reply from Holidaylettings
Hi Paul, thanks for taking the time to leave us a review. I am sorry to hear you have been affected by the changes happening in our platform. I understand that this is disappointing, and we can assure you that this decision has not been taken lightly. We are aware that our decisions may seem have an impact on your holiday since you will have made travel arrangements. To address your questions about your deposit, we keep all the funds for bookings until after the day of check-in. This is so we can provide you with our Payment Protection Policy. If there was to be an issue with the owner and you could not reach him or gain access to your listing, the platform has your funds protected. If your booking has been canceled we can process an immediate refund as we have on the bookings that have been canceled due to this change. Once again, we're really sorry that we can no longer facilitate your booking, but we'd like to take this opportunity to thank you for choosing us. Many thanks-Michaelle Tripadvisor Rentals Support
Just found out today that my calendar…
Just found out today that my calendar has been changed to "unavailable" and it seems to be same for every property in portugal. No communication at all about this and im being directed to a stanard faq page with irrelevant info. Complete shock. Now waiting to see if they are still operating and whats happening etc. Not sure if i am owed money but will start investigating
September 10, 2024
Unprompted review
Reply from Holidaylettings
Hi Mark, thanks for taking the time to leave a review. We are sorry for any inconvenience these changes to the Tripadvisor Holiday Letting platform are causing you. An email was sent out today about the changes coming to the platform. If you haven’t received our email, it possibly ended up in your spam folder. We're making changes to our vacation rentals platform. We will no longer contract directly with homeowners or enable bookings on the Tripadvisor or Holiday Lettings platform. Instead we'll lean into our existing hotels model by displaying rental properties brought to us by partners where customers can click off to complete their booking on third party sites. Unfortunately, we are canceling all bookings scheduled to stay from 1 November 2024, and a full refund will be processed back to all impacted travellers’ original form of payment. If you have upcoming bookings impacted by this, and you wish to connect with your guests you can do so via the messaging tool directly from your account. Thank you for being a valued customer and we apologize for this disruption. Many thanks – Oliver - Tripadvisor Rentals Support
Extremely disappointed
Despite booking and paying a deposit this May for a booking in June next year we have received a message today cancelling our booking and saying that our Sizeable deposit will be refunded. But WHEN?
If we were to cancel ourselves now (might save Holliday Lettings a little!) would there be a cost?)
The host was unaware of this and has suggested VRBO as the booking medium. We selected Holiday Lettings as their reviews were good. Does anyone have any experience of VRBO?
September 10, 2024
Unprompted review
Reply from Holidaylettings
Thanks for taking the time to leave a review. I am sorry to hear that your booking has been affected by the recent changes our company has made. I understand this is disappointing. Unfortunately, I could not find any details with the information you provided about your booking, therefore I could not confirm the status. However, once you have received an email confirming the cancellation we will process the refund immediately, after that, it can take your bank 3-5 business days to apply those funds to your account. Because our team has no knowledge to VRBOs terms and conditions, we recommend contacting them directly for more information. Many thanks-Michaelle Tripadvisor Rentals Support
AVOID
AVOID - this company have just cancelled all their bookings from 1st November with the excuse "we are restructuring our business model".
Now to wait for the reurn of our deposit!!
September 10, 2024
Unprompted review
Reply from Holidaylettings
Hi Paul, thank you for taking the time to leave us a review about your experience with out platform. Unfortunately, I was not able to find a booking with your details but I apologize if you have a booking that was affected by the changes our platform is making. I understand this is disappointing but as shared in our email, if you have a booking that is scheduled to start after November 1st, 2024 any payment made will be refunded in full. Keep in mind once we release the payment it can take your bank 3-5 business days to post it on your account. If you have any questions about your booking please feel free to contact us. Many thanks for your review! Michaelle- Tripadvisor Rentals Support
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I am an owner on Holiday Lettings
I am an owner on Holiday Lettings. Very rarely get any bookings but that's because most of bookings are by personal recommendation.
Today I get an email advising that any bookings after 31 October are immediately cancelled. The only way I can contact the guest is through their page (as they don't share email addresses) and I have no way of contacting Holiday Lettings to ensure this isn't spam.
I'm trying to reach out to the one guest I have who has booked through the site to reassure them. Unlike holiday lettings, I take the experience of my guests very seriously.
Absolute mess. Beyond no stars.
September 10, 2024
Unprompted review
Reply from Holidaylettings
Hi Yasmin, thanks for your feedback about out recent announcement in the changes we will be making to our vacation rentals platform. I am sorry you have been affected by a cancellation. I understand this is disappointing. I have emailed you directly to share more information on how you can contact your guests directly. I have also provided our contact information in case you continue to face problems. Many thanks for your review! Michaelle- Tripadvisor Rentals Support
Great place for a base to explore from
Great place for a base to explore from. The accommodation suited us with 5 adults and a child. All well equipped and decorated. Quiet location but with most things in easy reach. Nice private bit of garden to get out to when the weather allows. Owners responsive swiftly and graciously to any queries. Would recommend.
September 1, 2024
Unprompted review
Ironic Situation.
As someone else said gave 1 star as can't give none. Apartment in Edinburgh advertised as 2 bedrooms was in fact single bed in corner of what was presumably the lounge and double bed in same room as dining table with 2 chairs and TV. Wardrobe in cupboard behind other furniture. On top of that when toilet cistern would not flush we were blamed for breaking it. Ongoing dispute with TripAdvisor 'customer services' who have decided we were to blame based on us being in residence at the time and 2 photos showing inside of cistern. All logical points that we never removed cistern lid so how did we break it and why would anyone remove lid unless already broken ignored. But man spoke to in foreign call centre decided it was us by looking at the photos although he's not a plumber, and because owner said so. This is their way to settle disputes although no lawyers used either.
Ironic that I've never done a bad review before and first one I do is for company owned by TripAdvisor !
August 14, 2024
Unprompted review
Reply from Holidaylettings
Hi Susan and thanks for your feedback about your recent stay and damage claim raised following your stay. We're sorry to hear the property was not what you expected, and that a damage claim raised by the owner was not resolved in your favor. We understand this was a disappointing experience for you and work to address each concern so that the next experience you have with a vacation rental is a positive one. Please note that we have our Payment Protection Policy which protects our traveler's funds in case of misrepresentation of a property, we can guarantee guests a 100% refund if the property is not as advertised, and we're contacted no later than the day of arrival with the claim and evidence of the issue to validate it. If the property is found misrepresented, we have our 24-hour team to help find an alternative property in our inventory to meet your needs. We don't own, manage, or operate the ads on our website and rely on owners to make sure their ads are accurate to avoid negative experiences from guests which can impact their account with negative reviews, penalties for cancelations, and account closure which is why we have our Payment Protection Policy to protect our guests. This policy is visible when you book and anytime on our website so that guests are aware of their options in case of issues. As for damage claims, when a damage deposit claim is escalated to us, we request evidence from both parties to support their points of view before making a decision. Of course, we're not present at the property and have to make the best decision possible based on the evidence provided. If the property owner is able to provide evidence of material damage, and the cost to repair the damage or replace the item, and you are not able to provide any evidence to dispute the owner's claim for us to better support you, most often claims will be resolved in the owner's favor. We always suggest to guests when they arrive at a property to always check that everything is working and in good condition. If something isn't or appears damaged even a scratch, take pictures and videos, then report it to the owner immediately so that no claim can be made against you for the issue. Many thanks for your review! Sylvia - Tripadvisor Rentals Support
Great Apartment, well kept grounds but strict Pool rules
We stayed in El Divino complex, Los Alcazares and the apartment was perfect, clean and tidy. We were contacted by the company prior to arrival about checking-in, everything was smooth and efficient. Checkin-out was just as easy too. 5 minutes walking distance to the restaurants and bars, with the sea a 10 minutes walk. The pools are very clean and tidy but beware, there are "Pool Rules" and these are strict... so if you have kids I suggest you go to the beach! 2 lifeguards monitor the pools from 10-8pm and have been told to rule with a iron fist!
August 7, 2024
Unprompted review
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Prim short stays - AVOID
Armyn house in Falmouth. (Prim short stays) This company cheat you out of the deposit - they have done this numerous times to other customers. They accused me of not leaving two keys when we did ( three witnesses)
August 6, 2024
Unprompted review
Reply from Holidaylettings
Hi Katie, thank you for taking the time to leave us a review about your experience. I am sorry to hear that you had issues during your holiday. I understand how frustrating it can be when additional charges are acquired. Unfortunately, we have no record in our system of a booking with the details you provided. Our team would be happy to look more into your case to better understand the issues you have raised. Please feel free to contact our customer service team at +442037015369. Many thanks! Michaelle - Tripadvisor Rentals Support
A lovely apartment
This apartment is very nicely decorated with good quality furniture and equipped with everything you could possibly need to ensure you have a great stay. The owner of the property, Paul, met us on arrival and gave us the keys and because we arrived very late, he even kindly put milk in the fridge for us. There only one thing missing from this property and that was a sea view. However, one minute from the front door, at the rear of the property was a gate which led to a grassy area leading to the west beach which is only a very short distance away. The apartment is located in a nice area and there is little noise, ideal if you are a light sleeper. We will book this apartment again.
August 2, 2024
Unprompted review
Picturesque cottage in Fanad
Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was a huge bonus for us.
I would suggest adding basic amenities to the property i.e butter, milk, condiments.
We had trouble with wash basin in the bathroom being blocked and draining very slowly throughout our stay.
August 8, 2024
Unprompted review
If anyone gives an option should or…
If anyone gives an option should or should have visited before giving as to were I stayed yesterday everything was in walking distance if you are able to walk long distance and not disabled I would recommend updating the bedding brighting up the lighting cleaning the fans blades putting a mesh on the bedroom window so it can be opened without any issue a mesh on bathroom vent for same reason general clean of the furniture and covering we did enjoy ourselves but couldn't recommend sorry they's are recommendations.
August 2, 2024
Unprompted review
Reply from Holidaylettings
Hi Nshan, thank you for taking the time to leave a review about your stay. If you’d like to share your comments with other travellers, so that they can read about your experience on the actual listing in question that they are viewing to possibly book, we welcome you to do so. It’s a simple process. Simply log in to your booking portal, and please click on the “Write A Review” link from the listing you originally booked. You’ll then be directed to the Tripadvisor site where you will be able to write a full review of the property and submit it for publication. After you submit your review, you will see the title on the Reviews page of your profile, and it will be marked as pending. When your review is published, we'll send you an email to let you know. Many thanks! Oliver- Tripadvisor Rentals Support
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Don't ignore these chancers many bad…
Don't ignore these chancers many bad reviews. They advertise properties without owners consent then blame the owners when double booked. They are also making it very difficult go get any kind of refund. And the property in question is STILL on there site!
August 5, 2024
Unprompted review
Reply from Holidaylettings
Hi Dave, thanks for taking the time to leave us a review. We are sorry about your experience with this booking. We just replied to your email as well. Please note that any owner choosing to advertise their vacation rentals on Holiday Lettings, or on any other Tripadvisor Rental websites accepts our Terms of Use. As you have been informed before, it was the owner that sent you a quote. Holiday Lettings does not advertise properties without the owner's consent, because the booking contract is between the owners and the travellers. We wouldn't know what to price the listing for, we wouldn't know its availability, etc. We have informed you of whom the responsibility relies on when a booking is not honoured by the owner, as it had been confirmed. We are not trying to pass the responsibility to the owner when a booking is not honored. It's their responsibility from the very moment their quote is accepted, or they accept a booking request. As for the property, our records show we deactivated the property on August 9th. It can take up to 48 hours for all of the websites in the Tripadvisor network to update fully. Many thanks! Oliver - Tripadvisor Rentals Support
Massive deposit to loose.
In January this year, I booked a lakeside lodge at Tattershall Lakes in Lincolnshire with the agent - holidaylettings.co.uk and paid a deposit of over £200. The holiday was booked for June 2024.
After a few weeks (in February) i had to cancel this booking due to unforeseen circumstances. I contacted holiday lettings to cancel and asked if i could have at least some of my deposit back.
They did not reply to this request and just sent a standard email stating "Let's get you to Tattershall. We're sorry your booking at Lakeside Indulgent Lodge with Hot Tub at Tattershall Lakes didn't work out. Let's help you find a new rental fast"
They did not even bother to tell me i could not have any of my deposit back and just sent me info to re-book. I was fuming as i could not afford to re-book and had to cancel due to financial circumstance. The deposit was a lot of money to loose and i certainly could not afford to loose such a large amount of money.
I have since looked at other lakeside parks since my financial circumstances have improved and found that other companys/agents in the UK are only asking for a £10 deposit.
I felt disgusted that the booking agent gave me no reply about any refund of my deposit whatsoever and would certainly never book with this agent/company again.
In reply to Holiday lettings, regarding loosing over £200 deposit (I actually lost £212.87) for cancelling my holiday.
I contacted the owner firstly to cancel my booking and he told me “I would have to contact the booking agent directly, as he cannot alter, cancel or change their booking”. From this reply, I assumed that I needed to contact the booking agent directly to cancel and also to ask for some of my deposit refunded.
As I stated, I then cancelled my booking with the booking agent and asked if at least some of my deposit could be refunded as £212.87 is a large amount of money to loose since my financial circumstances had changed.
As stated in my review, I did not receive a reply to this request. Nor, was I advised that I needed to contact the owner as from the owners brief email it sounded as though everything is dealt with by the booking agent.
I feel this should have been explained to me when I cancelled, by both the owner and the booking agent.
February 1, 2024
Unprompted review
Reply from Holidaylettings
Thank you for taking the time to leave a review about your recent experience. I am sorry that you had to cancel your booking and the owners' contract did not allow a refund for the cancellation. Please keep in mind that your booking contract is directly with the owner. If you have to cancel, it is at their discretion if they are willing to offer you a refund and waive their cancellation policy. Our team is always happy to help you come to an agreement with the owner. Though I understand your disappointment in our not responding to your request for a refund, I can see that the email you sent was directly to the owner on the conversation page. The conversation page is a tool for you and the owner to discuss your booking and keep in touch before your arrival. Our team does not monitor that page and we will not directly receive these emails. Many thanks-Michaelle Tripadvisor Rentals Support
35A Quality Street, North Berwick
The premises were very clean, well appointed and ideally located central to the main areas of the town viz, shops, beach, and main attractions. There were only 2 points of disappointment.
1) No car parking provision (we had to carry cases and unload our car in a car park some 600m from the premises and load up the same way at the end of our stay) and the parking spaces in front of the accommodation was continuously parked up, 24 hours a day despite assurances from owner that we could load and unload at the door. Our party incurred a £50.00 parking fine for attempting this.
2). no place to sit outside in the open air attached to the premises in good weather.
July 28, 2024
Unprompted review
Prices are incorrect
Tried to book three villas on separate occasions in Spain for 2025 but each request was rejected by each owner as the prices listed on holiday lettings website were all incorrect. Waste of my time.
August 5, 2024
Unprompted review
Reply from Holidaylettings
Hi Nick, thank you for taking the time to leave a review about your recent experience with us. I am sorry to hear that you had multiple bookings rejected, due to the owner not having the prices updated for 2025. I understand how disappointing this can be, especially when you've taken the time to select a property that suits your needs. We strongly urge our owners to make sure that the prices online are updated to avoid the inconvenience to the guest. However we understand that this is not always the case. Our reservation team would be happy to assist you in finding a property and call the owner on your behalf to ensure the availability and accuracy of the listing price. You can contact our 24hr reservations team directly +442037015387. Thanks again for your feedback! Michaelle- Tripadvisor Rentals Support
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Good search options
Good search options. Easy to look at property choices. Simple booking and explanations.
June 30, 2024
Unprompted review
Misleading description by Holiday Lettings
We booked a villa in Calonge for 12 people on the Holiday Lettings website. In the details of the property. Under the. ‘Amenities’ heading it clearly said ‘Linen provided’ and ‘Towels provided’. It also said ‘Pets welcome’. The owner of the villa contacted us 2 days before we were due to arrive . They informed us that Linen and towels were not provided and they would charge 20 Euros a head for linen and towels. They also informed us that they would charge 40 Euros for our small dog. This meant we would have to pay an additional 280 Euros extra on top of 7,750 Euros paid for the villa. They also charged a further 230 Euros for cleaning at the end of our stay which was not mentioned on Holiday Lettings website. We had various discussions with representatives from Holiday Lettings- the last conversation being when we were on our way to Spain when they said if we did not like these conditions we could cancel the booking, subject to their charges for cancellation. The only comments we have about the villa itself are that the cooking facilities are not satisfactory for the amount of people the villa accommodates . Apart from that we found the villa Mas Ambros very comfortable.
July 6, 2024
Unprompted review
Reply from Holidaylettings
Hi Clive, thanks for taking the time to leave us a review. We're sorry to hear about the unexpected additional expenses when you were under the understanding that all were included in the total paid at the time of booking. We are glad to hear that overall the Villa Mas Ambros was very comfortable. When you book a vacation rental on our website, all the information that appears online is information the owner added to their listing when they created the advert. We understand that in this case, the owner had ticked under amenities certain items when they should have not. We have spoken with the owner since then and helped them update their listing. About the property booked, the advert online however did have listed the additional costs that were due by their guests booking their property. The owner had added the details about the additional fees under their property details and house rules. Many thanks! Oliver- Tripadvisor Rentals Support
Superb apartment
Superb apartment, with fantastic view over the harbour.
We have used it for our holiday for two year running and booked it for next year. The owner is very friendly and helpful. We recommend this apartment.
June 11, 2024
Unprompted review
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