Holidaylettings Reviews 

2,762
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

This Company is owned by Trip Advisor and exemplifies customer service levels at their very worst. Highly ironic considering that Trip Advisor is where many of us go to leave Reviews on whether compa... See more

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Rated 1 out of 5 stars

I strongly recommend avoiding it. The company is registered in London but trades in euros. I lost money when my booking was canceled by them, and received no feedback despite multiple attempts to cont... See more

Company replied

Rated 4 out of 5 stars

Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... See more

Rated 4 out of 5 stars

Our third short holiday at Hafn with 10 family members. We've always been lucky with the weather, but even on rainy or windy days it is such a spectacular place to look at the seascape and see the wav... See more

Company details

  1. Vacation Rental

Information provided by various external sources

Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.


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2.5

Poor

TrustScore 2.5 out of 5

3K reviews

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2.5

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Rated 2 out of 5 stars

Took my balance payment twice

Took my balance payment twice. They got on it pretty quick but I'm still waiting around 3 to 5 days for a refund...

July 19, 2024
Unprompted review
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Reply from Holidaylettings

Hi David, thank you for taking the time to leave a review about your experience. I am sorry about the issues you faced with the payment of your booking. Please keep in mind that when we release a refund back to you it is processed within 24 hours, it is the bank that can take three to five business days to deposit the funds in your account. We advice that you contact them directly for any updates. I understand that this is disappointing but if you have any further issues with your refund please know that you can always contact our 24/7 customer service team. Thanks for your feedback! Michaelle - Tripadvisor Rentals Support

Rated 4 out of 5 stars

A Simple

A Simple, Pleasant Experience.
Had the holiday chosen and booked in no time at all, with very little effort. Nice and easy to use and contained all the information we needed to choose the right place for us.

July 15, 2024
Unprompted review
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Rated 1 out of 5 stars

I pre paid in full.

I pre paid in full
I requested an invoice to prove, proof of payment. Was referred to Tripadvisor who cannot assist me.
I need the invoice document for my VISA application.
Without it I cannot go on this vacation. This is really not acceptable.

July 20, 2024
Unprompted review
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Reply from Holidaylettings

Hi Kris, thank you for taking the time to leave a review about the recent experience you had in our platform and also for taking the time to speak to me about your booking. As mentioned in our call all of the details for your booking can be found in your manage my booking site. The booking details along with payment information is visible to guest at all times. If you have any further questions please feel free to reach out to our 24/7 customer service team. Thanks for your feedback! Michaelle - Tripadvisor Rentals Support

Rated 1 out of 5 stars

Discovered property not available day before due to visit

One day before I was due to visit, I found out that the property (by Guest Homes) was not available as they had a long term rental. I had booked and paid in full 3 months earlier and received confirmation of the booking. Very difficult to contact Holiday Lettings and Guest Homes. Luckily I was able to find another property through a different provider.

June 13, 2024
Unprompted review
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Reply from Holidaylettings

Hi Harris, thank you for taking the time to leave a review about your recent experience. I am sorry that the owner canceled your booking the day before check-in. This is not the type of experience we expect for our travelers, but this is why we have our Payment Protection Policy to protect our customers when their booking is canceled. With our Payment Protection, we fully refund any traveler who has their booking canceled, as it happened in your case. Please keep in mind that we do not own or manage these properties so all cancellations and available dates are at the owner's discretion. Our 24/7 customer service team is always happy to help you in finding alternate listings in the area. Thanks for your feedback! Michaelle - Tripadvisor Rentals Support

Rated 5 out of 5 stars

I spent a fabulous long weekend with…

I spent a fabulous long weekend with friends at Hen Gamdda Fawr Cottage near Benllech in Anglesey. Not only was there everything you could ask for in the cottage but it was within easy walking distance of the beaches, restaurants and shops and driving distance of Beaumaris. I would highly recommend it as somewhere to stay.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely bright apartment

Lovely bright apartment. It was spotless and had everything you need for a self catering holiday. There are any amount of restaurants near by, all with nice views of the Marina. André who met us at the apartment when we arrived was courteous and helpful. My husband and I had a delightful holiday and would definitely return.

June 4, 2024
Unprompted review
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Rated 1 out of 5 stars

Still locked out of my account with…

Still locked out of my account with Holiday Lettings/Trip Advisor. Now been a week. Many calls and messages later no better off. My matter has been escalated but no update since Tuesday. Allegedly this is because I did not provide information about the way I hosting. I did provide this information but that information is not getting through properly to Holiday Lettings/Trip Advisor. There is an issue with the system and I'm losing business though no fault on my own. A week ago I was told I had done all I needed to do. On Tuesday it was confirmed that I have submitted the information but it's failed. It's failed because the website is not allowing me to provide ID! Sort this out Trip Advisor/Holiday Lettings. This is an issue your end and I'm suffering. This is quite honestly making me ill with worry.

Your response is not good enough. It's Holiday Lettings fault that your validation process has an issue meaning through no fault of my own I am locked out of my account with no idea when this will sorted and losing business. No updates either I have spent literally hours on the phone, e mails, Facebook trying to get an answer as to when you will resolve the problem you have created.
It's literally making me ill with worry. Looks like the only option us owners have us to go to the press. Stop quoting legislation. You asked me to do something I did it's not my fault your system clearly has major issues!!!!

June 7, 2024
Unprompted review
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Reply from Holidaylettings

Hi Trevor and thanks for your review. We're sorry to hear that you're having issues with your account due to validation, and we understand this is upsetting. Please note that Tripadvisor has an obligation to make sure that owners and their listings meet all local and international regulations and take action when they don't comply to protect you and Tripadvisor from legal actions and possible fines from authorities. Please note that if you've failed on your first submission attempt, a member of the relevant team handling the validation will contact you to help you resubmit the form again and address any technical issues. If you pass validation on the other attempts, your account suspension will be lifted. When you've exceeded all attempts, a notification from the Trust and Safety team will be sent to inform you along with the actions they will be taking on your account. Due to the high number of validations, it might take them some time to send owners a direct email response to their validation submissions. If you're not sure where you are in the validation process, please contact our customer service team to review your account. Thanks for your feedback! Sylvia - Tripadvisor Rentals Support

Rated 4 out of 5 stars

First time user.

First time I’ve used this service and found it much easier than Airb&b.
Easy to navigate and quick response from owner.
The description and pictures were accurate too.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Spacious property with fantastic views…

Spacious property with fantastic views of the bay and convenient for the harbour.
It has well equipped kitchen and modern heating controls. With four floors, it has plenty of space for a large family. The patio overlooking the bay is a great space.
The secure private carpark is just across the road which unusual in Brixham and makes life easy.
Initially, we booked for a long weekend, however when our calendars became free, we decided to extend our stay. The vendor was very accommodating and made this easy; as was the whole experience, with excellent communication.
We will be booking again.

March 28, 2024
Unprompted review
Rated 4 out of 5 stars

Charming accommodations in historic Trastavere neighborhood!

This "Romantic Apartment" was an unexpected find for our 4-night stay in Rome; usually we book a hotel for our travels. Once our dates were accepted, there was good communication with the proprietor Annarosa; she provided lots of information about the neighborhood and its amenities, and arrangements were made for an in-person check-in. We arrived to find a small charming apartment inside a housing complex of sorts, along a lively street filled with restaurants and cafes and people walking through from the piazza into the neighborhood. Our accommodations had a living room (small sofa), kitchen (we didn't use the facilities), bedroom, and bathroom. No TV, but then we didn't need one. The apartment was in a terrific location as we explored the Trastavere neighborhood and its historic sites and beyond. St. Peter's Square is a 20-minute walk; Piazza Navona a 15-minute walk. Plenty more sights around Trastavere within a 10-minute walk.

May 8, 2024
Unprompted review
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Rated 5 out of 5 stars

The booking was great

The booking was great. We needed slightly different dates to the ones advertised and the owner and HL staff sorted it all out for us. Excellent service. Thank you.

May 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Be careful

Be careful - what is quoted isn't what you get. Make sure you read the reviews. We had a lucky escape by all accounts.

May 15, 2024
Unprompted review
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Reply from Holidaylettings

Hi Sarah, thank you for taking the time to leave us a review. Unfortunately, I am not fully sure of your review, but it seems you were quoted a different price by the owner than you initially saw on our page. I am sorry if this was the issue. I understand how disappointing this can be. Though we ask our owners to make sure all of their prices are up to date, we know that this is not always the case. We always encourage our travelers to leave a review to share their own experiences for future travelers to have a better overview of the listing they are interested in. We are happy you were able to avoid a property that may have not been the best match for your holiday. If you still need assistance in trying to book something through our page, we can always contact our owners on your behalf to confirm the pricing. Please feel free to give our reservations team a call at +442037015369 for the United Kingdom or +1(877)354-7539 if you are in the United States. Michaelle - Tripadvisor Rentals Support

Rated 1 out of 5 stars

I booked 6 nights at an apartment in Calle Sierra de Maria 7.

I booked with Holiday Lettings 6 nights at an apartment in Quesada Spain. I am a senior citizen trying to find the apartment at 10.30pm. It took me an hour and two phone calls with the owner. The apartment was tiny to say the least. I had to buy a towel as the ones there were not good. I could not put a pizza in oven as the shelf kept falling down and it was very dirty. I had to buy a frying pan. The smell from drains was terrible. I contacted the owner and she said she has known for 3 weeks but forgot to tell me. I moved out after 2 nights into a hotel. I requested a refund and within 3 weeks I was refunded in full.

April 14, 2024
Unprompted review
Holidaylettings logo

Reply from Holidaylettings

Hi Carole, thank you for leaving us a review. We are sorry that you had a bad experience with the property you booked. We understand how disappointing it was to arrive at the property and it was not what you expected. Our records show that the owner of the property reached out to us asking for guidance on how to provide you a refund once she was made aware that the property was in bad condition. Please note that it is the property owners responsibility to make sure the property is ready for their guest upon arrival and we're sorry to hear that this was not the case. We're happy that the owner has issued a full refund. In the future, please feel free to contact us by phone if you run into a problem with your booked property. We have a 24/7 English customer service line and we're always happy to help. Here is the number +442037015369. Thanks for your feedback! Michaelle - Tripadvisor Rentals Support

Rated 1 out of 5 stars

Worst Experience ever!!!

Beware if you're considering renting this apartment in Paris!

My experience was an absolute nightmare during the AWS Summit in April. After booking on Airbnb, I was asked to pay a security deposit of €250 through an external site, or my booking would be canceled.

Once the deposit was paid, the access instructions provided were incomplete and incorrect, leaving me stranded outside for 3 hours in the cold. Despite multiple calls, Airbnb's French customer service was unhelpful, leaving me unsupported and unattended. It wasn't until I contacted the English-speaking support that I finally received the correct instructions around 10:30 PM.

Although they offered to refund me for the night, the deposit paid through an external site was only reimbursed 16 days later, following misguided advice from Airbnb agents.

I strongly advise against using this host for your stay in Paris, as you are likely to be severely disappointed. Likewise, Airbnb's French customer service showed no support in my situation.

My advice: look elsewhere if you want to avoid a series of disappointments and frustrations during your stay in Paris.

April 3, 2024
Unprompted review
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Reply from Holidaylettings

Hi Marouan, thanks for taking the time to leave a review about your recent experience with AirBnb. We are sorry to hear about the service received by AirBnb, and that you had to wait outside for hours before you were sent the correct check-in instructions. Also, we understand that the owner had asked for additional payments after your booking was made. Please let us clarify that you have left your AirBnb review on our HolidayLettings page. HolidayLettings and AirBnb are two separate companies, and we don’t share the same processes or customer service teams. With our platform, all payments are to be made at the time of booking. If any owner asks for any funds outside of our platform, they are breaching the rental agreement, and this should be reported immediately. Also, we keep the traveller’s funds until the day after a scheduled arrival date, this way if there are any issues on the arrival date, we still have the funds and can help the traveller resolve any issue with the property owner, or we will refund them in full if the traveller’s claims are covered by our Payment Protection terms. Many thanks! Oliver - Tripadvisor Rentals Support

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