I cannot say this loud enough- DO NOT buy anything from this company. No returns unless you want Pennie’s for your dollars. Horrible customer service. Never never again
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See what reviewers are saying
The lights received don't match the colours as described on the website & in the photos. They took ages to arrive & despite my telling them the account tracking details they provided didn't work, they... See more
I buy black modern crystal chandelier, was extremely fast delivery, 10 days to London, the box packed well, I open and close , Cos will take it to 🇱🇹 Lithuania, so really don’t know how it works, b... See more
So pleased with our recent purchase from HomeLava. Unfortunately, there was a bit of a delay with the delivery, due to Covid-19, but we were kept informed and any queries we had were answered immed... See more
Company details
Information provided by various external sources
Let Homelava.com Help You Home Goods at The Lowest Prices Online. See for Yourself Why Shoppers Love Our Selection and Award-Winning Customer Service.
Contact info
248-2 Hua Qing Da Dao, Long Hua Qu, 518131, Shenzhen Shi, Guangdong Shen, China
- +86-0755-23726757
- info@homelava.com
- www.homelava.com
2.2
Poor
210 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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Do you want to pay return postage back to China?
Deal with this Company at your peril. Bought a sink without realising the goods came from China. Asked them if all the accessories shown were included as I needed the two drainers shown, they assured me they were. Ten days later the sink arrived, neither of the drainers were enclosed, just a strange bowl with a large plug hole. Contacted them to tell them. Several days later they replied to say the factory had changed the drainer,,yet they were still showing it with the drainers I should have received. They lied and misrepresented the item I bought, take ages to respond to emails, have offered me 10% discount of a sink that is no use to me, and now I will probably have to go through Paypal to get a refund. I have asked for a prepaid label to return this sink for a refund, but they have not yet replied. It will cost almost £90 to return this to China. If they try to make me pay this, I will be contacting the Commerce Minister at the Chinese Embassy about these scammers. You have been warned. If you don't want to pay postage back to China keep well away.
November 7, 2017
Unprompted review
Would NEVER use this site again
Would NEVER use this site again. Bought a clock for my elderly mother which turns out to be faulty after a few months. Returns have to be sent to back to China recorded delivery- costing more than the Clock itself. Having communicated with Homelava I told them I would be sending it normal post, but it was returned unrepaired. No refund given.
WORST online company I have ever used!
October 11, 2017
Unprompted review
Not convinced this website is legit
Not convinced this website is legit
on this very site their registered address in the US is listed at a residential property if you look at street view and match the number with the numbers outside the houses.
Looking at other reviews around the web I've seen a running theme of poor products and mentions of returns to china costing the same as the product. Looking up the company websites on whois .is and turns out its registered in china:
Registrant Contact Information:
Name
Jinhua Chen
Organization
Homelava
Address
TaoYuanvillage ODL 1633,Nanshan area,she
City
shenzhen
State / Province
guangdong
Postal Code
518000
Country
CN
Phone
+86.13510408890
Email
The UK website is registered in the west indies
Domain name:
homelava.co.uk
Registrant:
Tulip Trading Company Limited
Registrant type:
Unknown
Registrant's address:
Dixcart House Fort Charles
>Charlestown
Nevis
00000
Saint Kitts and Nevis
Another warning sign for me was the website itself. The Facebook signing up integration doesn't work and when registering I kepts seeing message popups saying "Homelava says:" just looked a bit naff and convinced me not to proceed with my purchase.
To see another unhappy customer on this site followed by a 5 star chinese review in coverup seems unfair. If this company is unreliable then this should come out in the reviews and customers should be informed.
May 19, 2017
Unprompted review
DO NOT waste your money!!!
DO NOT waste your money!!!
Cheap products from China that you can return but for the same price you paid for them.
Ordered a £190 light that was cheap and nasty, returns cost £174 shipping to China.
DO NOT BUY!!!
May 10, 2017
Unprompted review
Reply from HomeLava
Thank you for your review. We sincerely apologize for any inconvenience caused to you.
Homelava provide products from factory directly to customers items are at low prices and good quality.
Here are the links for you to learn more details of our one month return policy, see more at: http://www.homelava.com/helpdetail/en-93-one-month-return-policy.htm
For our 30-day return & exchange policy, if you are not satisfied with our products, you could initiate a return or exchange within this period of receipt, which is counted from the day you receive the product. If your order is beyond our return & exchange period, we will surely provide after-sale service according to our warranty and try our best to solve out to meet your satisfaction.
We will pay attention to this kind of issue and make more effect to provide better service.
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