Homeward Legal Reviews 

2,271
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and always take the necessary time to explain the entire process clearly without making anyone feel pressured. Many consumers appreciate the remarkably fast response times and find the support team to be exceptionally professional, polite, and reassuring throughout. However, some people also noted frustrating issues with communication delays and felt dissatisfied when dealing with the assigned external solicitors. A small group of reviewers felt that the broker setup ultimately led to a stressful experience due to inadequate handling and poor responsiveness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members like certain employees for... See more

Service

People report positive experiences with service, often highlighting attentive support, clear pricing, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are very... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt answers to calls,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful staff make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With me being a complete novice in buying property through Auction, Mark (clearly specialising in Auction purchases) immediately gave me a list of essential points to consider to stop me making hue co... See more

Rated 5 out of 5 stars

Solid conveyancing, adapting to the speed I needed without a fuss and when my first sale fell through (due to me pulling back willingly) and getting a second property a few months later they uphold th... See more

Rated 5 out of 5 stars

My partner and I are first time buyers and just had an offer accepted on a house. We didn’t yet have solicitors, but thankfully Homeward are open on Saturdays which is such a relief! Without being ava... See more

Rated 5 out of 5 stars

I contacted Homeward trying to find a solicitor to do a title deed change that worked with nationwide as everywhere I had called so far did not. Chris confirmed straight away they work with nationwide... See more


Company details

  1. Conveyancer

About Homeward Legal

Written by the company

At Homeward Legal, we believe that conveyancing shouldn’t be confusing, time-consuming, or stressful. We’re a UK-based online conveyancing company, helping home buyers and sellers find trusted legal support at the right price.

Get a quote

We make the legal side of buying, selling, transferring equity or remortgaging a home as straightforward and transparent as possible.

We work with a nationwide panel of fully regulated, expert solicitors who share our commitment to speed, clarity, and customer care.

Our dedicated team is here to guide you through the conveyancing process from quote to completion, offering clear, jargon-free advice every step of the way.

With our Fixed Legal Fee policy and No Completion, No Fee promise, you’ll always know where you stand with no hidden costs and just straightforward service.
Whether you're a first-time buyer or an investor, we’re here to make your conveyancing experience smooth, transparent, and stress-free.

We’re proud to offer excellent customer service, with opening hours six days a week:
- Monday to Thursday: 9am to 6pm
- Friday 9am to 5am
- Saturday: 10am to 4pm

Our reviews reflect our passion for putting clients first, providing reliable support when it matters most.

Conveyancing services across England and Wales

Written by the company

Our conveyancing solicitors specialise in the following services:
Residential Conveyancing (buying, selling, buying-selling) | Commercial Conveyancing (lease transfer, lease creation) | Transfer of Equity | Remortgage | Deed of Trust | Auction Conveyancing | First-time Buyers | Lease Extension

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(2,271)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had the pleasure of having Chris…

Had the pleasure of having Chris Pearcy, organising our home purchase. Answer all enquiries fully, and wqs very helpful in dealing with some.issue that arisen from our side. 3rd time.using homewards, definitely recommend

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

WASTED MY TIME

AVOID! Unprofessional.
Quick to take your money and then pass you on to some firm of solicitors who later tell you they can't act for you! UNBELIEVABLE. Poor .

January 22, 2026
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Good afternoon Jayne,

Thank you for leaving this feedback and we are sorry that you were not happy with our interactions here, this is not the impression we would like to leave for any potential client.

I can see that we were due to open an instruction for you, but then cancelled this within 7 working hours, so I hope that this gives you some assurance that you were ever under any obligation and nor did any work start in that time that could be deemed negligent. I can see that we did attempted to assist you in finding a quick solution but you had already decided to cancel and so the refund was processed immediately.

I am sorry that we were not able to help you on this occasion, but should you ever wish to discuss this further, you can reach me on 0800 022 4427 or on my direct email joshua.harper@homewardlegal.co.uk and I would happily do what I can to improve your opinion of us and our service when given the time to do so.

Joshua Harper
Chief Operating Officer

Rated 5 out of 5 stars

Highly recommend

I contacted Homeward trying to find a solicitor to do a title deed change that worked with nationwide as everywhere I had called so far did not. Chris confirmed straight away they work with nationwide and are on the trusted list. I explained what I needed and he was able to explain every part of the process whilst making it easy for me to understand. Within minutes I had all the information i needed and will be having a call with my appointed solicitor shortly. Really recommend.

January 13, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service team.

Good reviews online. Great customer service team, super responsive, Only reason for the 4 stars is we were hoping for a portal/app view of progress which unfortunately the solicitors we've been assigned don't have. But overall would recommend so far .

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Just starting my home buying journey...

Just starting my home buying journey and my assigned liaison is very friendly and informative. Answered all my questions and provided reassurance and clarity about the products and services HL offer.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Mark explained very well

Mark explained very well, patiently and extensively the options and implications. This helped me understand the pluses and minuses overall.

Interesting was that I found you via GPT tools. I was using perplexity and ChatGPT.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Solid conveyancing

Solid conveyancing, adapting to the speed I needed without a fuss and when my first sale fell through (due to me pulling back willingly) and getting a second property a few months later they uphold the flat fee without me having to pay extra. Smooth process from their side

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Personable, positive and supportive. Low price but great service. Joshua called when agreed and was understanding of the questions and my personal situation. Highly recommend him!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Auction purchase

Clear information by a very helpful member of staff reassuring conversation to be told phone back anytime for any reason, replied with emails back to me very quickly. was a alternative to using auctions own in house firm ...

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

I liaised with Joshua and then…

I liaised with Joshua and then Christopher. They both were exemplary and efficient. They explained everything step by step and have made the process comfortable and smooth so far. I would recommend them both.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Open on Saturdays! And friendly staff

My partner and I are first time buyers and just had an offer accepted on a house. We didn’t yet have solicitors, but thankfully Homeward are open on Saturdays which is such a relief! Without being available on a Saturday, we may have lost the house. Mark, who I spoke to, was so lovely and informative of the whole process. Really looking forward to working with them.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is great!!

Chris was a massive help and part of the reason I went with yourselves. He called me after I’d received the quote to check in and he was super helpful without being pushy - he helped and offered advise without me feeling under pressure. I appreciate this and the great customer service, combined with a good priced quote is why I accepted. Thank you Chris 🙌🏼

November 28, 2025
Unprompted review

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