Hoseasons Reviews 

62,706
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,278 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that the booking process is remarkably easy and straightforward, allowing them to quickly search and filter through plenty of available holiday options. People frequently highlight the peaceful locations and wonderful surroundings, making it simple to find a relaxing retreat. Additionally, guests consistently describe the staff as friendly, welcoming, and extremely helpful during their stays. However, some customers also noted issues with misleading website descriptions or unexpected booking discrepancies upon arrival. A few guests encountered situations where specific amenities were unavailable or confirmation details did not match their original requests.

What people talk about most

Booking process

Consumers find booking process to be positive, highlighting that it is straightforward, quick, and simple... See more

Holidays

Clients share positive opinions on holidays, noting that the booking platform is easy to search, filter, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Website

Customers consistently note positive experiences with website navigation and the ease of booking their... See more

Location

Reviewers highlight positive aspects of location, frequently describing their surroundings as peaceful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We arrived earlier than check-in but had previously made contact to say this might be the case, so went to reception to let them know we'd be back later for keys etc. However our envelope was ready an... See more

Rated 5 out of 5 stars

So much to choose from when deciding where to go & what type of holiday we want. It's easily broken down when choosing the filters & we can quickly & easily find our perfect holiday. Booking is super... See more

Rated 4 out of 5 stars

Brookfields Holiday farm ‘ The old Hay Barn ‘ is in a peaceful location just outside the Derbyshire moors. The cottage is spacious and bright with comfortable beds and sofas . It has all cooking eq... See more

Rated 5 out of 5 stars

Easy to search and filter for that holiday you are looking for. Lots of details about the site and accommodation on each option. Sometimes it would be nice to confirm if certain places have decking. A... See more

Company replied


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

View Lodges
Explore cottages
Boating breaks
Holiday parks
Visit Hoseasons

*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

63K reviews

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Asks customers to review

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4.5

All reviews

(62,706)

11,235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor communication and rude staff

Poor communication, booked an activity and was left waiting 20 minutes as no one came to say it was cancelled, still havent recieved a refund! Rude staff (particularly the blonde pool receptionist and bar manager who refused to give their names when asked) unclean facilities, the pool in particular was very dissapointing, wouldn't return or recommend.

August 20, 2026
Hoseasons logo

Reply from Hoseasons

Hi Guest,

Thank you for taking the time to leave a review, we are sorry you had issues with the staff at the park and that the activity was cancelled that you had booked, we would advise taking the up further with the park as we do not manage their activity bookings, we can only apologise on their behalf

Kind Regards
Charles
Hoseasons

Rated 5 out of 5 stars

Great

Easy to book gives you all the options you need I’ve booked through Hoseasons in the past never had any problems

August 25, 2026
Rated 1 out of 5 stars

Cancellation policy

If you have a disability and long term health condition probably best not to book with hoseasons. Having paid a cancellation fee in the case of not being well enough to travel one would expect to be refunded without too much hassle. However the cancellation contract is obviously along the lines of the Marx Brothers,a day at the races. The first clause invalidates the second clause etc etc. The sanity clause obviously will not apply as by the time you have worked your way through this you have lost both your sanity and the will to live.

August 26, 2026
Unprompted review
Hoseasons logo

Reply from Hoseasons

Hi, thank you for taking the time to share your review, We appreciate your feedback, and we are genuinely sorry to hear that you had to cancel your holiday plans. We understand how disappointing and stressful it can be to have to make changes to your travel arrangements, especially when the process is not as smooth as you had hoped. We sincerely apologise for any difficulties or confusion you encountered with our cancellation process and the language used in our policy. Your experience is important to us, and we want to assure you that we take your comments seriously. We are continuously working to improve our services, and your feedback will be shared with the relevant team so that we can review our procedures. Our aim is to make our terms as transparent and easy to understand as possible for all our customers, so that future experiences are more straightforward and stress-free.
Regards, Fiona
Hoseasons

Rated 5 out of 5 stars

After having an issue with not…

After having an issue with not remembering the correct dates I was put through to Robert. He was absolutely amazing and looked into everything for me. He was so helpful and reassuring. He is an absolute asset to the team

August 26, 2026
Unprompted review

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