Hoseasons Reviews 

62,493
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,371 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the website is extremely easy to navigate, making the booking process smooth and stress-free when planning their vacations. Travelers frequently praise the friendly, knowledgeable staff members who go out of their way to assist whenever itinerary changes are necessary. However, some customers also noted issues with misleading online property details and unexpected location discrepancies upon arrival. A few guests encountered frustrating situations where advertised descriptions did not match the actual accommodation they received. Some people also felt that communication channels could be improved when dealing with these specific site concerns.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, describing it as simple, quick, and very easy... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with easy booking processes and... See more

Staff

Users describe positive interactions with staff, noting that the team members are consistently friendly,... See more

Website

Consumers find website to be positive, highlighting that it is easy to navigate and simple for bookings.... See more

Location

People report positive experiences with location, noting that the parks are set in beautiful areas that are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 5 out of 5 stars

We had a family holiday booked which we were unable to take due to one of my daughters falling pregnant, the due date fell right in the middle of our trip. I first spoke to someone on the Hoseason cha... See more

Rated 5 out of 5 stars

Had a lovely week, weather was amazing as were the staff and facilities at Thurston manor! Nothing too much trouble for any of the team, plenty to see & do in the area, & park caters for all, either y... See more

Company replied

Rated 5 out of 5 stars

Very easy process to book online. Location we wanted. One thing I wish was that there were more places available that dont allow dogs. As my husband has allergies to pet fur. So finding somewhere sui... See more


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

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Explore cottages
Boating breaks
Holiday parks
Visit Hoseasons

*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62K reviews

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4.5

All reviews

(62,493)

12,085 reviews in the last 12 months

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Rated 4 out of 5 stars

Booked on line

Booked on line , received follow up phone call to check what mobility issues we had to make sure it would be suitable. Never used Hoseasons before so now looking forward to the holiday

August 19, 2026
Rated 1 out of 5 stars

I booked a lodge with a hot tub as…

I booked a lodge with a hot tub as advertised only to get a phone call the next day to say that the hot tub was broken. Not sure why it was still being advertised with a hot tub if this was the case. I then had to call Hoseasons to ask for a refund, they had to phone the owner to verify this and then I had to wait 3-5 days for my refund. Not ideal when I needed to make another booking and Hoseasons had my money. Not even a mention of a discount or credit for the inconvenience and my time wasted. Not sure I would be keen to recommend.

August 9, 2026
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Reply from Hoseasons

Hi Jo-Anne, thank you for sharing your experience. We are truly sorry to hear about the issues you encountered with your booking, particularly regarding the hot tub not being available as advertised. Additionally, we apologise for the inconvenience caused by having to contact us for a refund and then experiencing a delay in the process. Your feedback is extremely valuable to us, and we will make sure it is thoroughly reviewed and shared with the relevant teams so we can work on improving our services.
Regards, Fiona
Hoseasons

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