From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... See more
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We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I teleph... See more
Booked a 2 night stay in Park Plaza Riverbank for daughters 18th birthday and watched MJ musical. Booking through Hotels Direct. Very easy and no issues at all and very informative. I will now only bo... See more
Everything was taken care of, our original show choice ended before our arrival date but Hotel direct made it so easy to change shows, tickets and new confirmations we're sent within minutes. Will def... See more
Company details
Written by the company
The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.
Hotel Direct Details
Written by the company
- Packages are cheaper!
- Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
- Arrival Assurance™
- Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
- UK-based customer service centre: 0800 633 8000
- Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
- Up to 75% off published hotel rates
- All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
- Best price guarantee
- Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
- 1000s of hotel reviews
- Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
- No Card fees. No Booking fees.
- All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.
Contact info
Bridge House, St Clement Street, TR1 1ER, Truro, United Kingdom
- 01872 261 100
- info@hoteldirect.co.uk
- www.hoteldirect.co.uk
Hotels, Rail Breaks and Theatre Packages
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The booking was incredibly easy
The booking was incredibly easy. Hotel direct kept me well informed and sent an email to let me know they had confirmed the booking with the hotel so I was reassured that I did not have to check myself.
July 10, 2026
Unprompted review
Brilliant company
Brilliant company, booked ABBA Voyage with Holiday inn express, Stratford package and it was perfect. Definitely use again and price and communication were great too.
July 9, 2026
Unprompted review
Had a great trip to York everything…
Had a great trip to York everything going to plan, Hotel Direct kept in touch about various things about our holiday. Would definitely book a holiday with them again in the future.
July 6, 2026
Unprompted review
Excellent service from booking to visit.
Excellent service from booking to visit.
July 3, 2026
Unprompted review
Great show and an excellent hotel
Great show and an excellent hotel just 10 mins walk away. What more could you want.
July 2, 2026
Unprompted review
Another great trip this time to…
Another great trip this time to Birmingham. Hotel was in fab central location to station, shopping and eateries. Weekend away with girls and Hoteldirect makes the booking so much easier and also reassured to get confirmation from hotel. Definitely will book again with Hoteldirect.
June 26, 2026
Unprompted review
Have used several times and would recommend
Always a good selection of hotels and shows.
July 1, 2026
Unprompted review
Excellent hotel
Excellent hotel, good location, everything we wanted from a theatre break
June 22, 2026
Unprompted review
Tower Bridge hotel by thistle London
Tower Bridge hotel by thistle London. The hotel‘s location was the only good thing. The room was absolutely terrible. It was dirty rundown hot water took up to 4 minutes to come through. The bathroom door is rotten. There is even a packet of prescription pills from a different guest under the desk all in all I would not stay there again and would recommend that you don’t either. The hotel‘s location was the only good thing. The room was absolutely terrible. It was dirty rundown hot water took up to 4 minutes to come through. The bathroom door is rotten. There is even a packet of prescription pills from a different guest under the desk all in all I would not stay there again and would recommend that you don’t either.
June 27, 2026
Unprompted review
Reply from Hotel Direct
Dear Mr Wortley,
Thank you for taking the time to review.
We are very sorry to hear that the hotel was not up to the expected standard. We carefully select the hotels featured on our website so this is certainly not what we would expect.
We realise you have been speaking to our customer service team regarding this and a satisfactory outcome has been reached with the hotel. However, please be advised that this is something that has been taken seriously and that we have had extensive talks with the hotel about.
Kind Regards,
Customer Service Team
Great way to book
Perfect stay - accommodation was brilliant and excellent seat selection options for the theatre tickets.
Good value and highly recommended
June 24, 2026
Unprompted review
Easy booking process and reasonable prices
Easy booking process, smooth and straight forward ticketing and reasonably priced.
June 19, 2026
Unprompted review
It just does what you want
It just does what you want; a great hotel and fabulous theatre show with a stress free train journey.
June 20, 2026
Unprompted review
Easy to use and good prices
Easy to use and good prices. Would be better if you could log in to retrieve your booking details
April 22, 2026
Unprompted review
Abba solutly amazing
From the train journey to the hotel .....which was amazing .... to abba voyage. Wich was incredible.. this package was perfect would recommend this for peace of mind and an enjoyable adventure
June 6, 2026
Unprompted review
Fantastic
The whole booking experience was made so easy with the hotel and show tickets included. I had to change my booking because I'd got mixed up and my problem was dealt with quickly and efficiently. Definitely recommend and I will be using them again
May 29, 2026
Unprompted review
Hotel Direct exceeded expectations
Hotel Direct excellent, listened to our needs, very efficient & after sales service good too. I appreciated communication the day before departure that our booking details had been confirmed.
May 20, 2026
Unprompted review
Close to a scam in our experience
We found it almost impossible to find what we were looking for. If you're trying to plan a weekend away and looking for a nice boutique hotel somewhere then good luck searching for that. If you know the exact hotel you want (from their pretty limited selection) and the exact dates of travel then you may have better luck. But even if you do find something that hits the spot, you then need to go direct to the hotel to get the rest of the information you need about rooms, parking and so on.
And if someone has kindly given you a voucher and the hotel price is less than voucher value, you lose the whole difference.
Prices almost always cheaper going direct to the hotel.
All in all, leaves a pretty nasty taste in your mouth...
May 21, 2026
Unprompted review
Reply from Hotel Direct
Dear Mr Dexton,
I am sorry to hear you were unhappy with the many hotels we offer on our website.
We specialise in UK City breaks and London theatre breaks with vast hotel options, including boutique style hotels. We do require exact dates of travel as we work on live availability in order to offer the best package or hotel deals.
We can also provide any information not available on our website by phone, including room information and availability, parking details, disabled access etc.
Vouchers are only usable for one booking and our terms and conditions of the voucher are shown on the vouchers themselves.
Our team is available Monday to Friday, 9AM to 5PM to answer any questions you may have about the hotels we feature.
Kind Regards,
Becca Saunders
Reservations Manager
‘Wicked’ weekend
From the booking process, to actually seeing the Wicked show and staying overnight at the Thistle Bloomsbury Hotel, the whole experience was AMAZING. Would highly recommend. Thank you
May 16, 2026
Unprompted review
Everything was done for us
Everything was done for us - but at a price. The hotel and show were both excellent but we paid a premium price for that. If we had booked direct with the hotel and theatre it would have been quite a lot cheaper.
May 4, 2026
Unprompted review
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